Christina Riecke

IDR is seeking a Technical Writer to join one of our top clients in Atlanta, GA. This role involves creating and maintaining high-quality content to support end-users, collaborating with cross-functional teams, and participating in product testing and research cycles. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Technical Writer:- Create and maintain high-quality content such as UI text, help topics, release notes, tooltips, in-product messaging, and instructional videos- Lead the entire content lifecycle from planning, writing, and editing to publishing and reviewing- Collaborate cross-functionally with Product Managers, Engineers, UX Designers, and Instructional Designers to align content with user needs and product functionality- Participate in product testing and research cycles to validate content effectiveness and gain user insights- Review or write UI elements like field labels and in-app messages to enhance user navigation and understandingRequired Skills for Technical Writer:- 6+ years of experience in technical writing or UX content development for enterprise or SaaS software products- Proficiency with tools such as Madcap Flare, Acrolinx, Pendo, GitHub, JIRA, Figma, and Slack- Solid understanding of accounting processes (AP, AR, subledgers) is preferred- Demonstrated ability to work hands-on in dev/test environments to validate product workflows and document usage- Excellent collaboration, communication, and content planning skills- Familiarity with accessibility, localization strategies, topic-based authoring, and Agile development methodologyWhat’s in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to get in with an industry leading organization- Close-knit and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row;

IDR is seeking an IT Helpdesk Support Technician to join one of our top clients in St. Joseph, MI. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the IT Helpdesk Support Technician: Our client is looking for a driven individual that is willing to learn and grow from within a large company. The right candidate will have a college bachelor’s degree in any field but a firm interest and/or background in IT. This role will require excellent soft skills and will be focused on customer service. In this position you will be internal support for over 700 locations across the country. This will consist of password resets, network troubleshooting, printer/network installs, basic end user connectivity and software support. This will be on a team of around 15 – 20 other Level 1 Helpdesk Technicians.  Senior managers like to promote from within and this is the first place they look – there is plenty of potential for upward advancement! Required Skills for the IT Helpdesk Support Technician:

• Customer-service oriented mindset - Excellent Communication Skills is a must!
• Proficient experience with Microsoft Office 365
• Experience within an IT Support role (Network/Hardware)
• Basic Troubleshooting skills (IE: Password Resets, printer installs & troubleshooting, end user connectivity support, network troubleshooting, etc.)
• Bachelor’s Degree

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row