Sonia Khan

IDR is seeking a fully remote IT Service Desk Professional I to join one of our esteemed clients. This role is perfect for individuals who thrive in a fast-paced, team-oriented environment, providing top-notch IT support and customer service. If you have a knack for problem-solving and a passion for technology, we encourage you to apply today!

Position Overview/Responsibilities for the IT Service Desk Professional I :

• Provide over-the-phone IT technical support, including but not limited to, desktop applications, network troubleshooting, and clinical application support
• Utilize IT tools and problem-solving skills to diagnose and resolve computer-related issues
• Ensure maximum customer service and issue ownership, providing status updates and follow-ups to ensure satisfaction
• Log and document troubleshooting steps taken and solutions applied in line with current knowledgebase practices
• Participate in on-call support as scheduled during non-business hours

Required Skills for IT Service Desk Professional I :

• Minimum of a High School diploma / GED & one year certification from college or technical school or at least 1 year of customer service related experience and / or training
• Knowledge of computer, printer, and network troubleshooting and installation procedures
• Demonstrated ability to diagnose and troubleshoot Microsoft products
• Superior customer service skills and phone etiquette
• Excellent documentation skills
• Ability to work evening, weekend, and holiday coverage as needed and scheduled

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to join an industry-leading organization
• Collaborative and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a DevOps Engineer to join one of our top clients. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Summary/Key Responsibilities for DevOps Engineer:

• Build and deploy automated solutions for infrastructure, monitoring, and software delivery.

• Configure, develop, and integrate tools across multiple platforms.

• Apply knowledge of systems, data structures, scripting, and enterprise languages to tackle complex challenges.

• Collaborate with development teams to streamline and accelerate production releases.

 

Qualifications for DevOps Engineer:

• Expertise in DevOps/DevSecOps, CI/CD pipelines (YAML), and automation.

• Experience customizing ALM in Azure DevOps, VSTS, or TFS, with release management.

• Proficiency in Windows/Linux, virtualization, networking, and scalable infrastructure.

• Skilled in fault-tolerant design, automated recovery, and CI/CD testing integration.

• Strong communication, leadership, and ability to drive change globally

 

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

 

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Communication Analyst 3 to join one of our top clients in Nashville, TN. This role is an exciting opportunity for individuals with a background in cabling installation, vendor management, or IT who are looking to grow their career in a dynamic, team-oriented environment. If you are passionate about quality control, project management, and are eager to learn, we encourage you to apply today!

Position Overview/Responsibilities for the Communication Analyst 3:  

• Oversee cabling installation projects across citywide facilities

• Manage vendors responsible for pulling and installing cables in office spaces

• Respond to requests from customers or facilities teams regarding new installations

• Travel to different sites using Metro vehicles (training provided)

• Ensure quality control of cabling infrastructure by onsite vendor supervision

• Work closely with senior team members for training and support

• This is a contract-to-hire position with a 6-month initial term

Required Skills for Communication Analyst 3:

 

• Experience in cabling installation or IT is highly desirable

• Knowledge of BICSI (Building Industry Consulting Service International) Wiring Standards

• Experience in managing low voltage vendors

• Demonstrated understanding of the design and implementation of structured cabling solutions including fiber optic and copper departmental moves

• Experience with outside plant cabling including aerial

• Experience working with UPSs

What’s in it for you?

 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Sr Oracle Apex Developer Terms: All Capgemini contracts are ongoing with a right to hire after 3 months. Conversion at 90 days is rare and pre-specified by Capgemini, but the right to hire remains in place. Target Pay Rate: $78/hr C2C Location: Camden, NJ Work schedule details: Onsite Details: Required Qualifications: "Minimum 5 years of experience • Technical Skills: o Extensive experience building complex Oracle APEX applications with full featured user interfaces. o Experience in HTML, CSS, Javascript o Experience in code repository processes using SVN or GitHub o Extensive experience in Oracle PL/SQL and SQL development, including package development. o Experience in SQL and PL/SQL performance tuning • Non-technical Skills: o Critical thinking skills – self-directed, self-disciplined, self-monitored, and self-corrective team member with effective communication and problem-solving abilities along with a commitment to excellence in support and project development activities o Communication – able to communicate in a clear concise and logical manner when both speaking and writing; capable of managing business and technical team expectations. o Initiative – be a self-starter based on what needs to be done; raise issues, options and opportunities when recognized. o Organization – able to organize work to complete tasks assigned on time. o Teamwork – able to work independently while capable of collaborating within a team. Recommended Skills: • Experience in integrating APEX applications with Oracle eBusiness Suite. • Experience building Oracle REST Data Services (ORDS) • Experience with building PL/SQL based concurrent program to run in eBusiness Suite. Nice-to-Have Skills: • Experience with Oracle eBusiness Suite functionality and configuration • Experience with Oracle eBusiness Suite Order Management and discrete manufacturing modules (OM, WIP, ATO, INV, BOM) • Experience with Oracle eBusiness Suite Financial modules (AP, AR, GL, INV, Pricing, Projects) • Familiar with infrastructure (servers, systems administration, & unix/linux scripting skills) • Understanding of networks, firewalls, load balancers and concepts with the ability to provide requirements to infrastructure team as well as provide troubleshooting assistance.  

IDR is excited to announce an opportunity for a talented Salesforce LWC Developer to join our esteemed client's team. This role is perfect for a seasoned professional who is passionate about leveraging their skills in Salesforce and Lightning Web Components (LWC) to create dynamic, mobile-friendly, and ADA compliant components and pages. If you are seeking an opportunity to contribute to a large, growing organization with a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the Salesforce LWC Developer: - Develop LWC components for homepage modules frequently visited by users - Contribute to the design, development, implementation, and maintenance of an automated welfare system - Collaborate with a diverse team to push the limits of LWC - Ensure all Salesforce applications are ADA-compliant - This is a 6-month contract with the potential for extension Required Skills for Salesforce LWC Developer: - Hold at least two Salesforce Architecture-level certifications - Possess a JavaScript (LWC) Salesforce Certification - Have 3+ years of experience working with Lightning Web Components (LWC) - Experience in making Salesforce applications ADA-compliant - Strong communication skills and ability to describe complex LWC components and their impact on user experience What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to work with an industry-leading organization - Collaborative and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Performance Tester to join one of our top clients for a hybrid opportunity in Sacramento, CA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Responsibilities:

• Develop and implement performance test strategies that replicate real-world usage patterns and workload profiles.

• Design, develop, and execute performance test scripts using Microfocus Performance Center, JMeter, or similar tools.

• Customize and optimize Vugen scripts using C to enhance test performance.

• Identify and validate key performance indicators (KPIs) for application performance.

• Conduct test planning, test case design, test data setup, test environment setup, and defect management.

• Analyze test results and generate detailed reports, including transaction response times, throughput, memory, and CPU utilization metrics.

• Work closely with project teams to gather non-functional requirements (NFRs) and create performance test plans.

Requirements:

• Proficiency in C programming for scripting and test optimization.
• Hands-on experience with Microfocus Performance Center, JMeter, and other performance testing tools.
• Strong analytical skills to validate and interpret performance test results.
• Experience in performance test planning, execution, and defect management.
• Ability to create detailed performance reports with graphs and insights.
• Strong understanding of system performance metrics, including response time, hits per second, and throughput.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

IDR is seeking a highly skilled and experienced Deputy Cybersecurity Operations Manager to join one of our top clients in the public sector industry. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!   Position Overview/Responsibilities for the Deputy Cybersecurity Operations Manager: The Deputy Cybersecurity Operations Manager at the Texas Department of Transportation (TxDOT) is responsible for assisting in overseeing the Cybersecurity Operations Center (SOC) and its 24x7 Intrusion Detection and Incident Response team. This role involves supporting the management of a team of cybersecurity Tier 2 and Tier 3 Engineers, helping to develop and implement security IR runbooks and playbooks (in accordance with TxDOT security policies), and coordinating continuous monitoring and rapid response to cybersecurity threats. The deputy manager ensures compliance with relevant regulations, conducts regular security assessments, and leverages threat intelligence to proactively address potential risks. Required Skills for Deputy Cybersecurity Operations Manager:

• 8 years’ experience in Security Operations Center (SOC) Management: 8 years of experience overseeing SOC operations, including 24x7 monitoring.
• 8 years’ experience in Incident Response Management: a minimum of 8 years of experience in managing and responding to cybersecurity incidents.
• 8 years’ experience in Regulatory Compliance: 8 years of experience ensuring compliance with cybersecurity regulations and standards (e.g., NIST SP 800-61 Revision 3)
• 8 years’ experience in Threat Intelligence and Analysis: 6 years of experience in leveraging threat intelligence to anticipate and mitigate risks.
• 4 years’ experience in Industry Standard Detection Tools and Analysis: 4+ years of experience with industry-standard detection tools and analysis techniques.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?  

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Process Engineer III to join one of our top clients in Carrollton, GA. This role is perfect for a mid-level professional with a strong background in Process Engineering or Industrial Operations, and a knack for supervising installations and start-ups of systems. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Process Engineer III: - Supervise installation and start-up of systems - Act as site engineer, engineering coordinator, and start-up engineer - Develop new equipment and techniques, including hardware/software evaluation - Train customers via training sessions, publications, and presentations - Provide internal training on processes - Recommend improvements to equipment and processes - Address technical inquiries from customers and employees - Produce daily progress reports during startups and field visits - Write trip reports after customer visits Required Skills for Process Engineer III: - Minimum of 6+ years in Process Engineering or Industrial Operations - Hands-on experience with molten metal processing systems - Ability to interpret design documents (vendor/SCJ drawings, manuals) - Strong project management, planning, and scheduling skills - Ability to learn AutoCAD (experience preferred but not required) - Highly adaptable to changing project requirements - Strong communication skills for customer interactions and training - Knowledge of mechanical, electrical, or chemical engineering principles (preferred) What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Digital Product Manager

• Ongoing contract (Client maintains right to hire after 3 months though rarely exercises this right)
• Location: Charlotte, NC
• C2C Pay Rate: $57/HR

Required Qualifications:

• 4+ years of digital product management experience or equivalent.

• 1-2 years of exposure to Pega Customer Decision Hub (CDH).

• 4+ years of consultative business analysis or related technical experience.

• Experience gathering business and technical requirements and producing user stories.

• Strong ability to translate technical data for both technical and non-technical teams.

• Knowledge of sequence diagrams and web service-level data mapping.

• Understanding of software development methodologies.

• Proven ability to develop partnerships and collaborate across business functions.

• Strong organizational, analytical, and prioritization skills.

• Ability to work in a fast-paced, high-demand environment.

• Excellent verbal, written, and interpersonal communication skills.