Sonia Khan

IDR is seeking a dynamic and experienced Telecom Engineer to join one of our top clients in Brentwood, TN. This role offers an exciting opportunity to leverage your technical skills in a fast-paced, innovative environment. If you are looking for an opportunity to join a rapidly growing organization and work within a team-oriented culture, please apply today!

 

Position Overview/Responsibilities for the Telecom Engineer:

 

• Leverage Ring Central and CxOne UCaaS platforms to achieve business directives in a call center environment.

• Configure and maintain RingCentral call queues, IVRs, templates, call handling templates, and routing rules.

• Manage license assignments and phone number inventory.

• Optimize call flows and routing strategies for efficiency and compliance.

• Design, build, and maintain complex call flows in CXone Studio.

• Provide support for CXone modules including Workforce Management, Quality Management, Coaching, and Performance Management.

• Troubleshoot complex routing, system, and integration issues.

• Maintain and enhance Salesforce Health Cloud and Agent for Salesforce integrations.

• Support omnichannel experiences (SMS, chat, social media, etc.)

• Leverage APIs (REST), Postman, and automation tools to integrate with enterprise systems.

• Monitor, support, and enhance the security of current and future environments.

• Evaluate and automate the scaling and capacity requirements within environments.

• Troubleshoot and resolve environment performance issues, connectivity issues, security issues, etc.

• Provide escalated support to end users and service desk technicians.

• Implement new environments and technologies.

• Work with teams to integrate infrastructure components into processes and procedures.

• Additional duties as assigned.

• Ability to work with minimal supervision.

• Availability to work night and weekend hours on occasion as required.

   

Required Skills for Telecom Engineer:

 

• Bachelor's Degree in computer science, information technology or related field, or 2 or more years of equivalent experience.

• Experience in supporting, designing, and deploying solutions based on Ring Central and CxOne.

• Knowledge of the necessary APIs and languages necessary to interface the UCaaS to other enterprise systems.

• Experience in implementing, monitoring and maintaining UCaaS platforms, specifically Ring Central and CxOne.

• Strong knowledge of CXone Studio scripting and call routing logic.

• Experience in troubleshooting and resolving telephony technologies.

• Knowledge of DNS, DHCP, Kerberos and Windows Authentication.

• Knowledge of network protocols such as: DNS, SMTP, SNMP, SSH, SFTP, SIP, QoS, MOS.

• Knowledge of Network and TCP/IP routing/subnetting.

• Knowledge of Windows operating systems.

• Scripting experience in Python, JavaScript, or Node.js is a plus.

• Familiarity with authentication (SSO, Azure AD), MDM (Intune), and automation (Power Automate, Azure Functions) is a plus.

   

What’s in it for you?

 

• Competitive compensation package.

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization.

• Close-knit and team-oriented culture.

   

Why IDR?

 

• 25+ Years of Proven Industry Experience in 4 major markets.

• Employee Stock Ownership Program.

• Medical, Dental, Vision, and Life Insurance.

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row.

IDR is seeking a Workday Financial Analyst to join one of our top clients in Atlanta. This is an exciting opportunity for a professional with experience in Workday Financials to contribute to a large organization's ongoing growth and development. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Workday Financial Analyst:

• Participate in the implementation and utilization of Workday functions across the organization
• Collaborate with a diverse team to ensure the successful integration of acquired entities into the Workday system
• Provide expertise in key FIN modules: General Ledger, Accounts Payable/Receivable, Fixed Assets, Procurement, Expenses, and Banking & Settlement
• Utilize Workday reporting tools, including Advanced Reporting and Composite Reports, to support business decision-making

Required Skills for Workday Financial Analyst:

• Proven experience with Workday Financials 
• Proficiency in key FIN modules: General Ledger, Accounts Payable/Receivable, Fixed Assets, Procurement, Expenses, and Banking & Settlement
• Strong experience with Workday reporting tools, including Advanced Reporting and Composite Reports
• Knowledge of Workday integration tools, including Studio, EIBs, Core Connector, Cloud Connect, APIs, RaaS, Web Services, XSLT, and REST URLs
• Workday Pro Certification is a plus

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a Senior IT Project Manager to join one of our top clients in Rochester, MN. This will be an 11 month contract. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview for the Job Title:

· .Leads medium to high complexity projects, supporting high complexity projects within a program team with Senior Project Manager/Program Manager collaboration.

· .Responsible for achieving project objectives on time, on budget, and following Mayo Clinic IT methodologies.

· .Manages projects with up to (USD)1 million budget, may supervise staff from other IT departments, and present project requests to institutional committees.

· .Supports senior project/program managers in strategic planning, demonstrates Project Focused Culture, advises IT staff on project management, and ensures adherence to budget guidelines.

 

Required Skills for the Job Title:

· .Strong Experience with healthcare technology used in Long Term Care settings

· .4+ years of experience with Point-Click-Care Implementation Experience

· .Master's Degree with a minimum of 7 years' experience managing projects involving Information Technology and/or Healthcare disciplines7 years' experience managing IT and/or Healthcare projects using PMI Process Groups

What’s in it for you?

· Competitive compensation package

· Full Benefits; Medical, Vision, Dental, and more!

· Opportunity to get in with an industry leading organization

· Close-knit and team-oriented culture

 

Why IDR?

· 25+ Years of Proven Industry Experience in 4 major markets

· Employee Stock Ownership Program

· Dedicated Engagement Manager who is committed to you and your success

· Medical, Dental, Vision, and Life Insurance

· ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

 

Compensation Details: $66.35/ hr W2

IDR is seeking a IT Systems Analyst to join one of our top clients in Lawrenceville, GA. This role is pivotal in delivering exceptional customer service and building strong relationships with internal customers. If you are proactive, detail-oriented, and have a knack for resolving technical issues promptly, we encourage you to apply today!

Position Overview & Responsibilities for the IT Systems Analyst :

• Provide Tier 1 desk-side support to internal customers, ensuring timely issue resolution and a positive service experience.
• Collaborate as part of a project team responsible for hardware removal and deployment of new mobile devices, including laptops and monitors.
• Troubleshoot and resolve issues related to Windows 10 and Microsoft 365 Apps for Business.
• Deliver high-quality customer service and consistently demonstrate reliability and job performance.
• Apply ITIL knowledge to manage IT services and resolve complex technical issues.

Required Skills for the IT Systems Analyst :

• College degree in Information Technology or a related field, or equivalent work experience.
• 3+ years of experience in Desktop Support or laptop configuration and deployment.
• 3+ years of experience troubleshooting and resolving issues with Windows 10.
• 3+ years of experience with Microsoft 365 Apps for Business deployments.
• Proficiency in resolving end-user software application, PC, and web browser errors.
• Strong understanding of ITIL best practices.
• Strong written and verbal communication skills.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Test Analyst 2 to join one of our top clients in Tempe, AZ and Jefferson, IN. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Test Analyst 2:

• Serve as a technical lead and point of contact for the product team and merchants, supporting new product launches and integrations.

• Act as a Subject Matter Expert during new certifications, ensuring compliance and guiding the team through validation processes.

• Design and execute tailored POS test plans, including test scripts and scenarios, to ensure compliance with major card brand standards.

• Collaborate with external developers to troubleshoot and resolve variances throughout the testing lifecycle.

• Identify and analyze potential technical or operational issues and recommend proactive solutions to prevent future disruptions.

Required Skills for Test Analyst 2:

• Bachelor's degree in Business, IT, Administration, or a related field, with 2–4 years of relevant experience.

• Strong analytical and problem-solving skills with the ability to investigate issues and implement effective solutions.

• Excellent verbal and written communication skills for conveying technical details and managing internal and external expectations.

• Experience with Tandem and Base-24 systems, along with knowledge of credit card and Interac regulations.

• Proven ability to manage multiple complex tasks simultaneously while adhering to deadlines and ensuring quality outcomes.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Senior UX Designer to join one of our top healthcare clients in Denver, CO. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! This job is fully remote and is a contract going through the end of the year with potential to extend or convert to permanent.   Position Overview/Responsibilities for the UX Designer: 

• Use empathy and critical and analytical thinking to understand and frame problems
• Comfortable working with a diverse range of stakeholders, including executives, and can communicate ideas in the language of business as well as design
• Shares knowledge and expertise with more junior team members by providing design guidance and coaching
• Displays diplomatic conflict resolution and consensus building, eliciting feedback to act as a change agent for the team
• Plan and lead complex projects within UX and across functional project teams
• Assist with the development and execution of the overall strategy at the key departmental level; having a clear understanding of the long-term vision and strategy of the company
• Facilitate dialog with Product Managers and Technical Architects in order to uncover clear problem definition and identify assumptions
• Advocate for user needs and representation in the translation of business objectives into project requirements
• Partner with and support Research in conducting research efforts including user discovery, concept validation, and usability evaluation
• Translate findings and recommendations into fully functional technical designs that will be meaningful for users and also will mesh with the product roadmap
• Facilitate design ideation and strategy sessions with cross-functional groups
• Develop structural and strategic work defining user scenarios, workflows, interaction models and conceptual wireframes
• Anticipate issues at a macro and micro level concurrently
• Work through implementation with scrum teams to ensure the desired user experience from functionality to form is carried through the development cycle

Required Skills for the UX Designer: 

• 8+ years experience
• Expert in Figma application, using component libraries and best practices to streamline and create proficient design files for scalability and ease of editing/modifying
• Proficiency in iOS native design
• Understanding of AI tools and evolving tech that can enhance and make design and user experiences more efficient and effective
• Ability to work on future visioning for UX, at the same time providing support to agile teams to support the SDLC Responsibilities
• Lead fellow UX Design team members to refine interaction, promoting consistency and UX standards development

Preferred Skills for the UX Designer: 

• Experience in healthcare
• Pendo or Mixpanel software experience

What’s in it for you? 

• Competitive compensation package 
• Full Benefits; Medical, Vision, Dental, and more! 
• Opportunity to get in with an industry leading organization 
• Close-knit and team-oriented culture 

 Why IDR? 

• 25+ Years of Proven Industry Experience in 4 major markets 
• Employee Stock Ownership Program 
• Dedicated Engagement Manager who is committed to you and your success 
• Medical, Dental, Vision, and Life Insurance 
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row 

  Compensation Details: $57/hr  

IDR is seeking an Embedded Software Technical Lead to join one of our top clients in Atlanta. This role is perfect for a seasoned professional with a strong background in embedded software development and technical leadership. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview & Responsibilities for the Embedded Software Technical Lead:

• Lead a global team in embedded systems or IoT projects
• Work on our client's IoT device attached to the elevator
• Optimize CI/CD pipelines using tools like Bamboo, JIRA, and Confluence
• Apply your knowledge of networking protocols and wireless networks

Required Skills for the Embedded Software Technical Lead:

• 10+ years in embedded software development
• Hands-on experience with Linux, C/C++, Yocto, networking protocols, and multi-threaded programming
• 5+ years in a technical leadership role leading a team in embedded systems or IoT projects
• Knowledge of networking protocols (TCP/IP, MQTT, SPI, I2C, UART, CAN, Ethernet) & wireless networks (Wi-Fi, Cellular)
• Bachelor's or Master's degree in Computer Science, Electrical Engineering, or similar field

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Director of Business Development to join one of our top clients in Virginia for a mostly remote opportunity! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Director of Business Development: Primary duties consist of driving opportunity from capture decision to contract award, managing bid strategies and overseeing the development of the technical, management and cost strategies responsible for securing existing and winning new business opportunities in the intelligence community market. Required Skills for the Director of Business Development:

• 10+ years of Business Development experience targeting the market, identifying and qualifying new business opportunities and leading business development teams
• Prior business development experience in the Intel Community market
• Ability to work in a matrixed, fast-paced team environment