Will McDonald

IDR is seeking a Customer Service Quality Auditor to join one of our top clients for an opportunity in Philadelphia, PA. This role supports a busy eCommerce and retail environment, focusing on ensuring high standards of customer service and quality assurance. The company operates in the customer support industry, emphasizing operational excellence and continuous improvement.

Position Overview for the Customer Service Quality Auditor:

• Conduct quality audits and monitor customer service interactions to ensure compliance with company standards
• Identify opportunities for process improvements and operational enhancements
• Document workflows and provide feedback to enhance customer experience
• Collaborate with customer service teams to maintain service excellence
• Utilize workflow software and Zendesk to track and report quality metrics

Requirements for the Customer Service Quality Auditor:

• Bachelor's degree in Business, or a related field
• eCommerce or Quality Assurance experience
• Customer Service experience, preferably in retail or eCommerce environment
• A self-starter who is keen to identify opportunities for operational improvement and process documentation
• Experience with workflow software (Microsoft Office, Google Sheets, Monday, etc)
• Knowledge of Zendesk
• 2+ years customer service experience

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-ONSITE $20.69/hr

IDR is seeking a Senior Data Governance Specialist to join one of our top clients. This role is ideal for a seasoned professional with extensive experience in data governance and management within complex organizations, particularly in the healthcare industry. The company operates in the data management and analytics sector, focusing on enterprise-level data strategy and compliance.

Position Overview for the Senior Data Governance Specialist:

• Provide senior-level support to the Data Governance Lead in designing, developing, and implementing enterprise-wide data governance strategies and operating models.
• Develop and enforce enterprise-wide data policies, standards, and procedures to ensure data quality and compliance.
• Collaborate with cross-functional teams to embed data governance best practices into delivery workflows.
• Support defining and managing data stewardship frameworks, including roles, responsibilities, and issue triage workflows.
• Assist in developing and executing data governance audits and assessments to ensure regulatory compliance with HIPAA, Medicaid, CMS, and TMSIS.

Requirements for the Senior Data Governance Specialist:

• 7-10 years of experience in data governance, data management, or related roles
• Bachelor’s degree in Computer Science, Information Management, or related field
• Proven experience of implementing enterprise data governance frameworks in complex organizations, preferably in healthcare
• Deep understanding of data management principles and regulatory compliance
• Proficiency and hands-on experience in data governance tools (Collibra, Informatica, IBM)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Oracle Cloud Solutions Architect to join one of our top clients for an opportunity in Lawrenceville, GA. This organization specializes in enterprise resource planning (ERP) solutions with a focus on cloud-based applications, supporting various financial and human resources functions.

Position Overview for the Oracle Cloud Solutions Architect:

• Join a dedicated Oracle ERP team to maintain and support technical aspects of Oracle Fusion Cloud applications, including ERP, EPM, and HCM.
• Lead configuration management, quarterly releases, testing, validation, and implementation processes.
• Conduct security audits to identify and resolve vulnerabilities within Oracle ERP systems.
• Collaborate with cross-functional teams to ensure seamless integration with third-party systems.
• Manage full project life cycle activities from requirements gathering to long-term maintenance of ERP solutions.

Requirements for the Oracle Cloud Solutions Architect:

• Bachelor’s degree in computer science or a similar focus.
• 10+ years of overall experience in ERP administration.
• 5+ years of experience as Solutions Architect for Oracle Fusion Cloud ERP, EPM, and HCM.
• Strong knowledge of Oracle cloud infrastructure and configurations, with expertise in workflow setup.
• Strong business knowledge of the Finance, HR, and Payroll areas and their interaction with ERP systems.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Remote Oracle Cloud GL & Fixed Assets Functional Lead to join one of our top clients for an opportunity. This role involves leading Oracle Cloud Financials modules, providing expert guidance, and supporting the implementation lifecycle. The organization operates within the financial services sector, focusing on innovative cloud solutions for large-scale enterprises. Position Overview for the Oracle Cloud GL & Fixed Assets Functional Lead:

• Serve as the Functional Lead for Oracle Cloud General Ledger and Fixed Assets modules.
• Lead and facilitate design workshops with business and technical stakeholders.
• Gather, analyze, and translate business requirements into functional designs.
• Develop and deliver Design Workshop Decks, Functional Design Documents (FDDs), and Key Design Documents (KDDs).
• Support functional validation, testing, and issue resolution related to GL and Fixed Assets, acting as a Subject Matter Expert (SME) throughout the project lifecycle.

Requirements for the Oracle Cloud GL & Fixed Assets Functional Lead:

• 5+ years experience with Oracle Cloud General Ledger (GL)
• 5+ years experience with Oracle Cloud Fixed Assets (FA)
• Proven experience serving as a functional lead on Oracle Cloud Financials implementations
• Strong experience leading design workshops and stakeholder discussions
• Hands-on experience creating functional and key design documentation

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a HCM Training Specialist to join one of our top clients in Atlanta, GA. This role offers a unique opportunity to contribute to a significant transition as the entire State of Georgia moves from PeopleSoft to Workday for financial and HR systems. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today! Will offer 1-2 remote days each week after initial ramp up/training period. 

Position Overview/Responsibilities for the HCM Training Specialist:

• Collaborate with our client's team to facilitate the transition from PeopleSoft to Workday.
• Conduct training sessions for non-technical users, utilizing various methods to ensure comprehensive understanding.
• Serve as an administrator for Workday Core HCM, Compensation, and Talent Optimization modules.
• Leverage your HRIS systems training experience to enhance user proficiency and system adoption.

Required Skills for HCM Training Specialist:

• Minimum of 2 years of experience in training non-technical users.
• At least 1 year of hands-on experience with Workday Core HCM, Compensation, or Talent Optimization modules.
• Proven experience in HRIS systems training.
• Strong communication skills to effectively convey complex information to diverse audiences.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite

IDR is seeking a End User Support Specialist to join one of our top clients for an opportunity in Stephenville, TX. This role is ideal for individuals passionate about providing technical support and improving end-user experiences within an academic or research environment. The position offers an engaging environment focused on delivering reliable technology solutions to staff and faculty.

Position Overview for the End User Support Specialist:

• Providing routine technical support to end users, ensuring access to computing resources and resolving hardware, software, and connectivity issues.
• Troubleshooting end-user computing and connectivity problems, collaborating with staff to resolve or escalate issues.
• Offering guidance on hardware and software selection in alignment with policies and quality standards.
• Training end users on common and specialized applications to enhance their technical proficiency.
• Assisting with deployment, transition, and evaluation of new and emerging technologies, and maintaining documentation to support planning and reporting.

Requirements for the End User Support Specialist:

• Working knowledge of word processing and spreadsheet applications
• 1+ year of experience with troubleshooting practices, client support principles, and IT service management concepts, including the Information Technology Infrastructure Library (ITIL)
• Bachelor’s degree in a related field, or an equivalent combination of education and experience
• Ability to work fully onsite in Stephenville, TX during regular business hours (8:00 AM - 5:00 PM)
• Excellent communication skills and the ability to collaborate effectively with end users and technical staff

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking a Accounting Coordinator to join one of our top clients for an opportunity in Salt Lake City, Utah. This role supports financial operations related to Treasury and Investment accounting, with a focus on assisting with the implementation of the Workday ERP system and process improvements within a dynamic environment.

Position Overview for the Accounting Coordinator:

• Support the Workday implementation by converting Treasury and Investment journal entries, reconciliations, and workbooks to align with the new chart of accounts.
• Assist with process improvements and automations for reconciliations and workbooks.
• Perform detailed analysis of reports and supporting documentation between custodian reporting tools.
• Support month-end close responsibilities including journal entries and account reconciliations.
• Provide assistance to ensure a successful Workday transition and ongoing financial operations.

Requirements for the Accounting Coordinator:

• Bachelor's degree in accounting, finance or related business field from an accredited institution.
• Solid understanding of U.S generally accepted accounting principles, particularly related to investments and footnote disclosures.
• Proficiency in Microsoft Excel, including advanced functions.
• Ability to work independently in a fast-paced environment and manage multiple priorities.
• Proven ability to identify and implement process improvements in accounting workflows.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

 #LI-Hybrid pay transparency: 42-45/hr based on experience