Will McDonald

We are seeking a Continuous Improvement Analyst to identify and document process improvement opportunities that result in operational efficiencies and/or increased customer service for one of our top clients! If you're looking for an opportunity to work for a rapidly growing company in Houston, APPLY TODAY!   Overview:  The Continuous Improvement Analyst is responsible for the analysis and resolution of global issues and/or improvement opportunities affecting the Retention & Care, and Inbound Sales organization. In addition, the analyst must monitor the effectiveness of business processes, conduct analysis, make recommendations, document processes, communicate those processes to the organization, and coordinate implementation for system and process improvements. The analyst must develop skills and knowledge to effectively address and resolve issues across multiple functional groups including, but not limited to, Information Technology, Back Office Operations (including invoicing, credit, collections, remittance processing, and service initiation), Consumer Operations, Marketing, Legal and Regulatory.    Responsibilities: 

• Perform and document Customer Care impact assessments for business rule and process improvement changes driven from a variety of business units and departments. 
• Identify and document process improvement opportunities that result in operational efficiencies and/or increased customer service. 
• Prepare and deliver business cases based on solid analysis and business intuition. 
• Gain cross functional support and approval for system and process changes from key stakeholders. 
• Work within the IT Change Management process to affect timely and complete implementation of system and process changes. 
• Manage small to mid-size changes into the Customer Care organization through coordination with key business and information technology teams. 
• Prepare quality business requirements or user stories, and functional design documentation for requested changes. 
• Perform and document testing for system and processes changes. 
• Document end user processes, step actions, and scripting in support of all implemented changes. 
• Prepare and deliver accurate communications to the Customer Care organization in support of implemented changes. 
• Coordinate with the Training group to deliver training to all Customer Care Representatives (CCRs), Supervisors and Management, as applicable. 
• Act as a liaison between the Customer Care organization and other business units and departments. 

Top Skills: 

• 2+ years of experience in a call center or consumer services setting

• 2+ years of experience in business process analysis and improvement (process mapping, workflow design, efficiency opportunities)

• 2+ years of experience in requirements gathering and documentation (business requirements, user stories, functional specs).

• 1–2 years of experience in testing and quality assurance (UAT, process validation). 

• 1–3 years of experience in project coordination or Agile practices. 

Nice to Have: 

• Project management or Agile certification (Scrum, PMP, etc.)
• Leadership and relationship-building experience across business and IT teams
• Exposure to training, workforce management analysis, or performance management

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Hybrid

Cloud Engineer   IDR is seeking a Cloud Engineer to join one of our top clients in Atlanta, GA! If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!   This is a hybrid position (2 days/week remote); must be local to Atlanta, GA!   Position Overview/Responsibilities for the Cloud Engineer:

• Managing and maintaining the cloud computing infrastructure by working with various cloud providers to design and implement secure and cost-effective solutions.

Required Skills for the Network/Cloud Engineer:

• 5+ years of combined cloud computing 
• In-depth knowledge and experience with Cloud Computing platforms such as AWS, Azure, and GCP, with primary experience being Azure.
• Strong experience with Database Platforms (MS SQL, MySQL, Oracle, Aurora, Database as a Service on Cloud Platform)
• Strong experience integrating applications with Active Directory, as well as in-depth scripting experience.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Sr. Cost Accountant to join one of our top clients in Franklin, TN. This role is pivotal in ensuring compliance with GAAP and regulatory standards while managing financial reporting and cost accounting within NetSuite. If you are looking for an opportunity to join a growing organization and thrive in a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Sr. Cost Accountant:

• Ensure adherence to GAAP and regulatory requirements, leading the preparation and review of complex journal entries, reconciliations, and financial statements.

• Develop and maintain cost accounting systems and processes, analyzing cost variances, product margins, and profitability.

• Collaborate with operations and finance teams to support strategic costing decisions and prepare financial forecasts and budgets.

• Serve as a subject matter expert on NetSuite, optimizing financial processes and maintaining data integrity.

• Facilitate internal and external audits, ensuring compliance with internal controls and addressing audit findings.

Required Skills for Sr. Cost Accountant:

• Bachelor's degree in Accounting or Finance; CMA certification is a plus.

• Minimum of 5 years of progressive accounting experience, with a focus on cost accounting.

• Proficiency in GAAP and experience with NetSuite or similar ERP systems.

• Strong analytical skills with the ability to translate financial data into actionable insights.

• Excellent communication and interpersonal skills, with a proven ability to manage multiple priorities in a fast-paced environment.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

Our client is seeking a Senior QA Automation Engineer to join their engineering team. This individual will be responsible for building and maintaining test automation solutions across APIs, backend services, and web applications. The ideal candidate will have a strong background in QA automation, programming, and continuous integration practices, with hands-on experience in cloud-based environments.

This is an excellent opportunity to work with a forward-thinking organization that values quality, performance, and scalable automation.

Key Responsibilities

• Design, develop, and maintain automated test frameworks for web UI and backend APIs

• Create and execute automated test cases using tools such as Selenium, Rest Assured, and ReadyAPI

• Perform functional, regression, and performance testing on REST APIs and microservices

• Collaborate with development, DevOps, and product teams in a fast-paced Agile environment

• Integrate automated tests into the CI/CD pipelines using Jenkins, Docker, Git, and Maven

• Validate backend data with SQL and NoSQL database queries

• Utilize Swagger and Postman to test and validate API endpoints and documentation

• Identify, document, and escalate defects, and provide feedback to improve product quality

• Contribute to BDD test development using Cucumber and Gherkin

Top Skills & Technologies

• Automated Testing Tools: Selenium, Rest Assured, ReadyAPI, Postman

• API & Backend Testing: REST APIs, Swagger, Kafka, JSON

• Programming & Scripting: Java, Groovy, SQL

• DevOps & CI/CD Tools: Jenkins, Docker, Git, Bamboo, Maven

• Cloud Platforms: AWS and microservices architecture

Qualifications

• 5+ years of experience in QA automation or SDET roles

• Proven ability to design and implement automated testing for UI and APIs

• Strong programming experience in Java; knowledge of TestNG or JUnit

• Experience with Agile development processes and DevOps workflows

• Familiarity with performance testing tools like JMeter or BlazeMeter (a plus)

• Exposure to front-end technologies (HTML, CSS, JavaScript) is beneficial

What’s in It for You?

• Competitive compensation package

• Full benefits including Medical, Vision, Dental, and more

• Opportunity to join an industry-leading organization

• Collaborative, close-knit team culture

Why IDR?

• 25+ years of proven industry experience in 4 major markets

• Employee Stock Ownership Program (ESOP)

• Medical, Dental, Vision, and Life Insurance

• Recognized by ClearlyRated’s Best of Staffing® Client and Talent Award — 11 years in a row

#LI-Hybrid

IDR is seeking a Staff Software Engineer to join one of our top clients remotely. This role is an exciting opportunity for a seasoned engineer with a passion for healthcare innovation and a proven track record in software development, team leadership, and problem-solving.

You’ll be joining a mission-driven team on the forefront of revolutionizing preventative healthcare through advanced diagnostics, personalized insights, and scalable tech. If you’re energized by the idea of building technology that empowers people to take control of their long-term health—and want to help scale a product that’s already seeing viral, organic growth across the U.S.—please apply today!

Position Overview/Responsibilities for the Staff Software Engineer:

• Lead complex software development initiatives, demonstrating active coding responsibilities alongside team management within Python and FastAPI

• Work within a highly collaborative, engineering-first culture that values clean architecture, ownership, and long-term thinking

• Leverage proficiency in Python and FastAPI

• Develop scalable and resilient applications using Google Cloud Platform (GCP) and Docker

• Solve real-world healthcare challenges, such as building infrastructure to support massive amounts of diagnostic and longitudinal health data

• Adhere to software engineering principles and practices, including Agile methodologies, test-driven development (TDD), and continuous integration/continuous deployment (CI/CD)

• Build and maintain large-scale systems, demonstrating the ability to handle projects of significant complexity and scale within Python and FastAPI

Required Skills for Staff Software Engineer:

• At least 12 years of proven experience in software engineering, with a significant portion in a leadership capacity within a startup environment

• Extensive experience in software development, with proficiency in Python and FastAPI

• Familiarity with Google Cloud Platform (GCP) and Docker

• Strong understanding of software engineering principles and practices, including Agile methodologies, TDD & CI/CD

• Passion for building clean, performant systems that directly impact the health outcomes of real users

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to join the fastest-growing, venture-backed health tech company in the US at a pivotal stage of scale

• Work on a product trusted by leading entrepreneurs, athletes, and high performers to take charge of their health data

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $81/hr W2

IDR is seeking a dynamic and detail-oriented LOA Coordinator to join one of our top clients in the Franklin, Nashville area. This role is perfect for someone with strong problem-solving, communication, and organizational skills, and a knack for working independently. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

 

Position Overview/Responsibilities for the LOA Coordinator :

• Administer LOA requests for eligible team members by establishing new leaves, tracking status of existing leaves, and communicating with team members and managers regarding the status of leaves.
• Identify and resolve day-to-day problems within the parameters defined by established policy, as well as past precedents that are applicable to LOAs and disability income.
• Serve as the point-of-contact for team members and supervisors regarding LOAs and related processes.
• Enter Team Member specific data into the LOA system to establish a leave.
• Coordinate with third-party insurance carrier regarding short-term disability claim status and questions.

 

Required Skills for LOA Coordinator :

• Proficiency in Microsoft Office, particularly Excel.
• Knowledge of ADP and Kronos.
• Strong problem-solving, communication, and organizational skills.
• Ability to work independently.
• Detail-oriented approach to work.
• High school diploma or equivalent education.
• Experience in Kronos and ADP platforms and leave administration is a plus.

 

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

 

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Registered Nurse (RN) – Maternity Care & Labor and Delivery

Location: Brunswick, GA

Department: Maternity Care Center

Status: Full-Time 

Schedule: Nights (3x12) 6:45PM – 7:15AM

 

As a Registered Nurse in our Maternity Care Center, you will play a vital role in providing comprehensive, compassionate care to patients throughout their childbirth journey—from antepartum through postpartum, including active labor and delivery. This is more than a career; it’s a calling to support patients during one of the most meaningful times in their lives.

 

Key Responsibilities:

Labor & Delivery:

 • Monitor labor progression, fetal heart rate, and maternal vital signs.

 • Assist obstetricians and midwives with vaginal and cesarean deliveries.

 • Perform immediate newborn assessments including Apgar scoring and initiation of breastfeeding.

 • Provide emotional and physical support to laboring patients and their families during delivery.

Antepartum & Postpartum Care:

 • Deliver safe, evidence-based nursing care to expectant mothers experiencing complications but not in active labor.

 • Provide postpartum care, including assessment and monitoring of mothers after birth.

 • Support and educate mothers on breastfeeding, recovery, and newborn care.

 • Assist with basic newborn care and ensure a safe transition for both mother and baby.

General Nursing Duties:

 • Coordinate and manage care for assigned patients using clinical judgment, nursing knowledge, and decision-making skills.

 • Communicate and collaborate effectively with multidisciplinary healthcare teams to ensure optimal patient outcomes.

 • Utilize hospital resources efficiently, including staff, equipment, and supplies, to support patient care.

 • Maintain a positive, professional relationship with patients, families, and coworkers by demonstrating compassion, empathy, and respect.

 

Qualifications:

• Graduate of an accredited Nursing Program (Diploma, Associate’s, or Bachelor’s Degree in Nursing).

 • Current and unrestricted RN license in the State of Georgia.

 • Previous experience in Labor & Delivery and/or Maternity Care strongly preferred.

 • BLS and NRP certifications required (or must be obtained within a designated time frame after hire).

 • Excellent communication, critical thinking, and patient assessment skills.

 

Why Work with Us?

• We are mission-focused to provide safe, quality, accessible, and cost-effective care to meet the health needs of the people and communities it serves.

 • Our workplace is as pleasant and rewarding as the setting we enjoy outside of work -- imagine stepping out of your workspace and into a world of scenic beauty, outdoor recreational activities, mild winters, natural beaches, fine dining, and a full array of cultural and colonial historic attractions.

 • The chance to work within a culture that is collegial yet professional, has exceptional career-advancement potential, and work/life balance that is practically unparalleled.

 • Our facility will allow you to use, sharpen, and add to your skills without having to commute to a large city environment.

 • We offer competitive salaries and a comprehensive benefits package which includes generous Paid Time Off, tuition reimbursement, and wellness programs.

IDR is seeking a Technical Support Engineer to join one of our top Tech clients in San Diego, CA. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!  Position Overview/Responsibilities for the Technical Support Engineer: The Technical Support Engineer will be responsible for managing and resolving challenging issues for client partners & customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. We are looking for an experienced engineer with a passion for excellence.    Required Skills for Technical Support Engineer

• 3+ years’ Experience supporting external customers with troubleshooting difficult technical issues
• 3+ years' Experience writing &debugging Object Oriented code in Java & JavaScript
• Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience administering: Linux, Unix OR Microsoft Server
• Must have experience within ServiceNow Platforms
• Experience supporting any bi-directional automated integrations between two systems

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

#LI-Onsite

IDR is seeking an Oracle Integration Developer to join one of our top clients in Lawrenceville, GA. This role offers a unique opportunity to work on a dynamic team, focusing on the development and maintenance of Oracle integrations and custom applications. If you are eager to contribute to a growing organization and thrive in a collaborative environment, we encourage you to apply today!

Position Overview & Responsibilities for the Oracle Integration Developer:

• Engage in the design, development, testing, and deployment of new Oracle Fusion integrations and modifications to existing systems.

• Proactively monitor and ensure the reliability and integrity of Oracle integrations and custom builds.

• Manage the impact of Oracle Cloud ERP, EPM, and HCM quarterly releases, ensuring seamless integration and system stability.

• Collaborate with internal teams and third-party vendors to troubleshoot and resolve any integration issues.

• Utilize Oracle APEX to design and implement peripheral custom applications.

Required Skills for the Oracle Integration Developer:

• Bachelor's degree in computer science or a related field.

• Over 5 years of experience integrating Oracle Fusion applications with external systems, with a solid understanding of Oracle Cloud Infrastructure.

• At least 3 years of experience in creating custom layouts for printing checks and purchase orders.

• Proven experience in leading full project lifecycles, from requirements gathering to design, testing, and deployment.

• Familiarity with Oracle Fusion's data dictionary and object relationships.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row