Pharmacy Benefit Customer Service Representative - Remote
HealthCare Support is actively seeking multiple
Pharmacy Benefit Customer Service Representative - Remote to fill a large start class November 16th with our prestigious healthcare client.
Daily Responsibilities for Pharmacy Benefit Customer Service Representative - Remote
- Handle inbound calls from members, prescribers, and pharmacies with efficiency,
- professionalism and empathy.
- Use critical thinking and probing questions to identify and resolve issues independently.
- Escalate complex concerns to internal teams while maintaining ownership of the
- Monday-Saturday between 8AM-9PM EST / REMOTE
-
Length of Assignment: 4-7 months, potential to convert for those meeting performance and attendance expectations
Required Qualifications for Pharmacy Benefit Customer Service Representative - Remote
- HS Diploma or GED
- Familiarity with HIPPA regulations and healthcare compliance standards
- Tech-savvy with proficiency in CRM systems, call center platforms, and Microsoft Office Suite
- 2+ years of experience in a healthcare call center or PBM setting
Preferred Qualifications for Pharmacy Benefit Customer Service Representative - Remote
- Bilingual in Spanish highly preferred
- Associate or bachelor’s degree
- Passion for healthcare and improving patient outcomes
- Adaptability in a startup or high-growth environment
- Experience supporting pharmacy operations or benefits administration
Benefits for Pharmacy Benefit Customer Service Representative - Remote
- Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Access to Investment Accounts
- Career and educational tools within our Ingenovis ACT (advocacy) Program
Pay Details: $20 - $22/ Hour
Interested in Being Considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional questions, you may contact us at
[email protected]. Please include your phone number, Job Title, and location and our recruiters will reach out.
Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
