John Bemis

Associate Director, Digital Marketing - (Head of Digital Experience / Website)

For our direct client, a highly successful and well-established company at a pivotal moment in its digital evolution—including the launch of major new eCommerce initiatives—we are seeking an experienced digital marketing leader to join their team. This newly created Associate Director role offers significant growth potential and will play a critical role in modernizing the customer journey and driving measurable business impact.

At its core, this role is about end-to-end ownership of the company’s digital experience, with a primary focus on website strategy, performance, and conversion. The ideal candidate will combine strategic vision with hands-on execution to transform the website into a best-in-class, revenue-driving platform.

Key Responsibilities:

• Own the company’s website as a core digital asset, with full accountability for performance, user experience, conversion rates, and ongoing optimization.
• Define and lead the website roadmap, including UX enhancements, content strategy, personalization, and feature development in support of business and eCommerce goals.
• Drive digital conversion and optimization strategy, improving lead quality, funnel performance, and revenue generation.
• Design and execute A/B and multivariate testing across the website and digital funnels to continuously improve performance.
• Partner closely with IT and development teams to ensure seamless execution of site enhancements, functionality, and performance improvements.
• Collaborate with paid media teams to ensure SEM, SEO, display, and social efforts effectively drive high-quality traffic and align with on-site conversion strategies.
• Translate web analytics and customer behavior data into clear insights, KPIs, and actionable recommendations for senior leadership.
• Play a central leadership role in the company’s upcoming eCommerce launch, ensuring the website is optimized as a primary sales and engagement channel.
• Manage and hold accountable external partners, including web development vendors, UX consultants, and media agencies.
• Lead and develop a small team while remaining deeply hands-on in execution.

Experience and Skills Desired:

• 7–10+ years of progressive experience in digital marketing within a consumer-facing environment.
• Demonstrated ownership of website strategy and performance, with strong expertise in CRO, UX optimization, and digital analytics.
• Proven track record of driving measurable improvements in website conversion and customer journey performance.
• Experience influencing or partnering on paid media strategy; strong understanding of how acquisition channels integrate with on-site experience.
• Hands-on experience with Salesforce Marketing Cloud or similar CRM platforms; GA4 required, Tableau a plus.
• Proven ability to lead complex digital initiatives end-to-end, including direct collaboration with technical teams.
• Comfortable operating at both strategic and execution levels in a fast-paced environment.
• Collaborative, pragmatic leadership style with the ability to influence cross-functional stakeholders.
• Experience in luxury goods, hospitality, travel, or premium consumer brands strongly preferred.

Why This Role:

• Newly created position with true ownership of the company’s digital and customer experience
• High-impact, highly visible role shaping the future of digital and eCommerce for a respected luxury brand
• Opportunity to build and optimize a modern, high-performing website that directly drives revenue and customer engagement
• Hybrid work model (3 days onsite) and strong benefits; collaborative culture with long-term employee tenure and loyalty

Company HQ is in the Norwalk, CT area, and in-person collaboration (3 days/week) is essential for success in this role. Relocation support will be considered.

If you’re a digitally fluent leader who thrives on owning and optimizing the full website experience—and wants to make a tangible impact—this is an exceptional opportunity.

Send your resume today for immediate consideration.

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SVP, MLOps / DevOps Engineer – Full Time – Hybrid We’re partnering with our client, a fast-growing fintech firm, on a senior-level MLOps-focused hire to help build and scale the infrastructure behind their AI and machine learning platforms. This is a highly visible, hands-on role where you’ll sit at the intersection of engineering, data, and cloud; helping bring AI/ML models into production in a secure, scalable, and automated way. The priority here is MLOps first, supported by strong DevOps experience across AWS, Kubernetes (EKS), and GitLab CI/CD. What You’ll Be Doing

• Build and scale MLOps pipelines across the full model lifecycle
• Help productionize AI/ML and GenAI (LLM) workloads
• Design and manage cloud infrastructure in AWS, leveraging Kubernetes (EKS)
• Develop and improve CI/CD pipelines (GitLab) for ML and platform services
• Partner closely with ML engineers to bring models into production
• Drive automation, reliability, and performance across the platform
• Implement monitoring, governance, and security for AI workloads

What They’re Looking For

• 15+ years of experience in MLOps, DevOps, or platform engineering
• Strong, hands-on MLOps experience in production environments (key priority)
• Deep experience with AWS (SageMaker preferred)
• Expertise with Kubernetes/EKS and containerized environments
• Experience building CI/CD pipelines using GitLab
• Strong scripting skills (Python or similar) and Infrastructure as Code (Terraform)
• Exposure to Generative AI / LLMs is a big plus
• Comfortable working cross-functionally in a fast-paced environment

Why This Role

• Opportunity to shape and scale AI infrastructure at a growing fintech
• High-impact, high-visibility role working across teams
• Strong compensation: $180K–$230K base + bonus + equity
• Hybrid model: 4 days onsite / 1 day remote (NYC area)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

 

Our direct client, a growing, successful real estate investment firm is seeking a highly strategic and hands-on professional to build and integrate a modern AI-driven data framework across its investment and asset management platform. This is a newly created, high-impact role focused on leveraging data and AI to generate investment insights, improve decision-making speed, and expand opportunity sourcing.

This individual will operate at the intersection of investments, data science, and AI, partnering closely with senior leadership and investment teams to embed scalable, practical solutions into day-to-day workflows. The goal is not just building tools—but driving real adoption and unlocking measurable alpha.

Key Responsibilities

AI & Data Strategy

• Design and implement a scalable data and AI framework to support investment and asset management decisions

• Identify high-impact use cases where AI can accelerate insights, improve efficiency, and enhance returns

• Partner with investment leadership to align data initiatives with business strategy

Investment Insights & Deal Enablement

• Leverage AI and data analytics to enhance deal sourcing, screening, and underwriting processes

• Generate actionable insights from portfolio and market data to support investment decisions

• Expand the firm’s funnel of opportunities through smarter data aggregation and analysis

Data Infrastructure & Integration

• Work with large, unstructured datasets (e.g., deal files, SharePoint data) to structure, clean, and operationalize information

• Build or implement tools that make data more accessible, reliable, and usable across teams

• Enable faster and more cost-effective data processing using modern AI approaches

Adoption & Change Management

• Drive adoption of new tools and workflows across investment and operational teams

• Design solutions that integrate seamlessly into existing processes with minimal disruption

• Influence stakeholders and build consensus among senior partners and cross-functional teams

Cross-Functional Collaboration

• Partner with investments, asset management, compliance, and finance teams to identify opportunities and align priorities

• Serve as a bridge between technical capabilities and business needs

Qualifications

• 2-4+ years of experience across data science, analytics, or AI, with meaningful exposure to business or investment environments

• Strong understanding of how to apply AI and data tools to drive revenue, insights, or investment outcomes

• Experience working with large, unstructured datasets and building practical data solutions

• Demonstrated ability to build or deploy AI-driven tools or workflows (not just theoretical knowledge)

• Strong business acumen with an understanding of investment processes (real estate, private equity, or credit strongly preferred)

• Proven ability to influence stakeholders and drive adoption across senior teams

• Combination of technical depth and front-office mindset

What Makes This Role Unique

• Direct impact on investment performance and alpha generation

• Greenfield opportunity to build AI/data capabilities from the ground up

• High visibility with senior leadership and investment partners

• Focus on practical AI application, not theoretical or back-office reporting

This role is based in midtown NYC and is on-site 4 days/week, Fridays WFH.   Send resume today for immediate consideration and interview!  

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

IT Director Our direct client, A growing investment firm seeks an experienced IT Director to assess, refine, and elevate their entire technology function. This is a newly created leadership role for a firm that is scaling rapidly, preparing for increased operational and regulatory demands, and viewing technology as a key lever for growth across the business. The successful candidate will be hands-on, highly articulate, and comfortable advising senior leadership. This individual will be both a builder and a doer—while also operating as a technical expert. The IT Director will own the IT function, develop a forward-looking technology “playbook,” and work cross-functionally to drive measurable outcomes across finance, compliance, investment, and operational teams. Responsibilities • Lead key technology initiatives, including onboarding and integration of new platforms and optimization of existing systems, with particular focus on implementation of a firm-wide data warehouse, enabling front-office investment processes, portfolio monitoring, and investor data management. • Ensure technology, processes, and controls align with SEC requirements, investor expectations, and industry best practices; play a key role during fund raising in supporting LP diligence, including drafting and responding to DDQs and participating directly in investor conversations. • Conduct a comprehensive assessment of the current IT environment, including MSP performance, cloud infrastructure, information security programs, data architecture, and application ecosystem; deliver a prioritized roadmap for improvement and remediation. • Lead vendor and product (e.g., CRM, investment management systems, compliance platforms, security tools) evaluations and due diligence, with a focus on scalability, integration, and long-term value. • Review and strengthen cybersecurity programs (MFA, data-loss protection, email security, backup policies, endpoint protection, identity/access management), elevating the firm toward a best-in-class security posture. • Partner closely with firm leadership (including Finance, Portfolio Operations, Legal/Compliance, and Investment teams) to assess needs, prioritize initiatives, and execute solutions across areas such as investor relations, fund accounting, legal entity management, and reporting. Required Experience & Skills • Experience working within a private equity firm is strongly preferred • 10–20+ years of experience in IT, including demonstrated success owning or leading the technology function in a growing organization (80+ users). • Proven experience operating in a build-and-scale environment, assess and create clarity, define a roadmap, align stakeholders, and execute. • Familiarity with RIA/SEC regulatory requirements, investor due diligence processes, and hands-on experience responding to DDQs and supporting fundraising activities. • Experience contributing to or leading data architecture and integration initiatives, including data warehouse design and establishing a “single source of truth.” • Understanding of AI-related workflows and emerging use cases within financial services. • Strong background managing and evaluating MSP providers, including holding vendors accountable and driving improvements beyond standard SOW constraints. • Experience administering and enhancing a cybersecurity program, including Incident response planning, vendor risk management, SOC2 and related control frameworks, pen testing processes, remediation planning, and implementing security controls in regulated environments.

• Hands-on knowledge of common financial-services technologies, such as:

  • Microsoft 365 (SharePoint, OneDrive, Teams, Office 365)

  • Microsoft Azure

  • Financial platforms i.e. Netsuite

  • CRM and Deal Pipeline Platforms

  • Data/analytics and investment platforms

  • Compliance platforms

  • Email security tools, Identity /Access Management

• Strong verbal communication skills.  Capable of clearly explaining technical concepts to non-technical stakeholders and influencing senior leadership and investors. • Self-starter with a low-ego, high-impact mindset; able to “figure it out,” bring people along, and operate effectively in a highly collaborative environment.

This role is hybrid on-site, 3-4 days per week, in the Midtown Manhattan office.  

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

 

CRM & Customer Insights Analyst - Full-time, Hybrid About the Role

Our client is seeking a CRM & Customer Insights Analyst to play a key role in advancing data-driven marketing, customer engagement, personalization, and digital acquisition initiatives.

This is a hands-on, strategic role for a CRM and lifecycle marketing professional who can use customer data, campaign analytics, segmentation, marketing automation, and emerging technologies to improve marketing performance and support future growth.

The CRM & Customer Insights Analyst will support the planning, execution, reporting, and optimization of cross-channel marketing campaigns, with a strong focus on Salesforce Marketing Cloud journeys, email marketing, automated customer communications, audience segmentation, personalization testing, lead scoring, customer behavior analysis, and digital acquisition programs.

This person will help the Marketing team better understand customer behavior, preferences, and engagement patterns in order to deliver more personalized, relevant communications that support customer retention, acquisition, ecommerce initiatives, and passenger growth.

The ideal candidate brings strong CRM maturity, intellectual curiosity, and the ability to translate marketing data and campaign learnings into clear, actionable recommendations. This person should be excited by emerging technologies, including AI-enabled marketing tools, predictive modeling, lead scoring, and personalization platforms that enhance customer insights and campaign effectiveness.

Key Responsibilities

• Support the development and execution of data-driven CRM and lifecycle marketing campaigns that improve customer engagement, retention, acquisition, and ecommerce performance.

• Build, deploy, and maintain marketing and transactional email campaigns, automated customer journeys, and trigger-based communications.

• Optimize Salesforce Marketing Cloud journeys through testing, segmentation, personalization, automation, and ongoing performance analysis.

• Support AI-enabled lead scoring, customer modeling, and predictive segmentation initiatives to improve targeting and campaign effectiveness.

• Analyze campaign performance across housefile email marketing, lifecycle campaigns, digital acquisition, and customer engagement initiatives.

• Translate campaign results, customer behavior, and personalization test learnings into actionable recommendations for the Marketing team.

• Support audience segmentation strategies and list optimization efforts to improve targeting, personalization, relevance, and campaign results.

• Design, execute, and evaluate A/B and multivariate tests across audiences, offers, creative, timing, journeys, retention, cross-sell, and personalization strategies.

• Support rollout of CRM, marketing technology, ecommerce, and customer data integrations, including future customer journey and ecommerce flow enhancements.

• Support digital acquisition marketing initiatives through audience development, lead management, campaign tracking, and performance analysis.

• Identify opportunities to leverage AI, automation, predictive analytics, and marketing technology tools to improve segmentation, personalization, reporting efficiency, and customer insights.

• Partner closely with Business Analytics, IT, Marketing, and ecommerce stakeholders to support reporting needs, data requirements, campaign tracking, and marketing technology initiatives.

Required Skills & Experience

• 7+ years of relevant experience in CRM, email marketing, lifecycle marketing, customer insights, marketing analytics, or a related discipline.

• Hands-on experience with marketing automation and CRM platforms, preferably Salesforce Marketing Cloud.

• Strong experience building, deploying, and optimizing customer journeys, automated campaigns, trigger-based communications, and lifecycle marketing programs.

• Strong understanding of email marketing best practices, segmentation strategies, personalization, customer journeys, and campaign optimization techniques.

• Experience translating customer data, campaign performance, and testing results into actionable marketing insights and business recommendations.

• Strong analytical, reporting, data interpretation, and problem-solving skills.

• Experience with A/B testing, multivariate testing, campaign performance analysis, customer behavior analysis, and ROI reporting.

• Ability to work with cross-functional teams to support CRM, marketing technology, customer data, and ecommerce-related initiatives.

• Strong organizational skills with the ability to manage multiple projects and deadlines while maintaining close attention to detail.

• Excellent collaboration skills and the ability to work effectively in a fast-paced, cross-functional environment.

• Strong verbal and written communication skills.

• Self-starter with a proactive mindset and the ability to take ownership of projects and initiatives.

Preferred Skills

• Experience with AI-enabled marketing tools, predictive analytics, lead scoring, customer modeling, or predictive segmentation.

• Experience optimizing Salesforce Marketing Cloud journeys and personalization tests.

• Experience supporting ecommerce flows, customer data integrations, or marketing technology platform integrations.

• Experience with SQL, Google Analytics/GA4, Tableau, and Salesforce platforms.

• Experience with Salesforce Marketing Cloud, Salesforce Personalization, Sales Cloud, or Service Cloud.

• Experience supporting digital acquisition, lifecycle marketing, customer retention, cross-sell, or personalization campaigns.

• Passion for marketing; interest in travel is a plus.

Ideal Candidate Profile

The ideal candidate is a sophisticated CRM and customer insights professional who combines hands-on campaign execution with a strategic, data-driven mindset. This person should be comfortable working deeply in Salesforce Marketing Cloud, optimizing customer journeys, analyzing behavior and campaign performance, supporting AI-enabled lead scoring and personalization efforts, and turning insights into practical marketing actions.

This role is well suited for someone who understands CRM beyond campaign deployment — someone who can help mature the customer marketing function through smarter segmentation, stronger personalization, better journey optimization, and more actionable use of customer data.

Immediate interview and hire!