Benchmark IT - Technology Talent

SVP, MLOps / DevOps Engineer – Full Time – Hybrid We’re partnering with our client, a fast-growing fintech firm, on a senior-level MLOps-focused hire to help build and scale the infrastructure behind their AI and machine learning platforms. This is a highly visible, hands-on role where you’ll sit at the intersection of engineering, data, and cloud; helping bring AI/ML models into production in a secure, scalable, and automated way. The priority here is MLOps first, supported by strong DevOps experience across AWS, Kubernetes (EKS), and GitLab CI/CD. What You’ll Be Doing

• Build and scale MLOps pipelines across the full model lifecycle
• Help productionize AI/ML and GenAI (LLM) workloads
• Design and manage cloud infrastructure in AWS, leveraging Kubernetes (EKS)
• Develop and improve CI/CD pipelines (GitLab) for ML and platform services
• Partner closely with ML engineers to bring models into production
• Drive automation, reliability, and performance across the platform
• Implement monitoring, governance, and security for AI workloads

What They’re Looking For

• 15+ years of experience in MLOps, DevOps, or platform engineering
• Strong, hands-on MLOps experience in production environments (key priority)
• Deep experience with AWS (SageMaker preferred)
• Expertise with Kubernetes/EKS and containerized environments
• Experience building CI/CD pipelines using GitLab
• Strong scripting skills (Python or similar) and Infrastructure as Code (Terraform)
• Exposure to Generative AI / LLMs is a big plus
• Comfortable working cross-functionally in a fast-paced environment

Why This Role

• Opportunity to shape and scale AI infrastructure at a growing fintech
• High-impact, high-visibility role working across teams
• Strong compensation: $180K–$230K base + bonus + equity
• Hybrid model: 4 days onsite / 1 day remote (NYC area)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

IT Director Our direct client, a growing Private Equity firm seeks an experienced IT Director to assess, refine, and elevate their entire technology function. This is a newly created leadership role for a firm that is scaling rapidly, preparing for increased operational and regulatory demands, and viewing technology as a key lever for growth across the business. The successful candidate will be hands-on, highly articulate, and comfortable advising senior leadership. This individual will be both a builder and a doer—while also operating as a technical expert. The IT Director will own the IT function, develop a forward-looking technology “playbook,” and work cross-functionally to drive measurable outcomes across finance, compliance, investment, and operational teams. Responsibilities • Lead key technology initiatives, including onboarding and integration of new platforms and optimization of existing systems, with particular focus on implementation of a firm-wide data warehouse, enabling front-office investment processes, portfolio monitoring, and investor data management. • Ensure technology, processes, and controls align with SEC requirements, investor expectations, and industry best practices; play a key role during fund raising in supporting LP diligence, including drafting and responding to DDQs and participating directly in investor conversations. • Conduct a comprehensive assessment of the current IT environment, including MSP performance, cloud infrastructure, information security programs, data architecture, and application ecosystem; deliver a prioritized roadmap for improvement and remediation. • Lead vendor and product (e.g., CRM, investment management systems, compliance platforms, security tools) evaluations and due diligence, with a focus on scalability, integration, and long-term value. • Review and strengthen cybersecurity programs (MFA, data-loss protection, email security, backup policies, endpoint protection, identity/access management), elevating the firm toward a best-in-class security posture. • Partner closely with firm leadership (including Finance, Portfolio Operations, Legal/Compliance, and Investment teams) to assess needs, prioritize initiatives, and execute solutions across areas such as investor relations, fund accounting, legal entity management, and reporting. Required Experience & Skills • Experience working within a private equity firm is strongly preferred • 10–20+ years of experience in IT, including demonstrated success owning or leading the technology function in a growing organization (80+ users). • Proven experience operating in a build-and-scale environment, assess and create clarity, define a roadmap, align stakeholders, and execute. • Familiarity with RIA/SEC regulatory requirements, investor due diligence processes, and hands-on experience responding to DDQs and supporting fundraising activities. • Experience contributing to or leading data architecture and integration initiatives, including data warehouse design and establishing a “single source of truth.” • Understanding of AI-related workflows and emerging use cases within financial services. • Strong background managing and evaluating MSP providers, including holding vendors accountable and driving improvements beyond standard SOW constraints. • Experience administering and enhancing a cybersecurity program, including Incident response planning, vendor risk management, SOC2 and related control frameworks, pen testing processes, remediation planning, and implementing security controls in regulated environments.

• Hands-on knowledge of common financial-services technologies, such as:

  • Microsoft 365 (SharePoint, OneDrive, Teams, Office 365)

  • Microsoft Azure

  • Financial platforms i.e. Netsuite

  • CRM and Deal Pipeline Platforms

  • Data/analytics and investment platforms

  • Compliance platforms

  • Email security tools, Identity /Access Management

• Strong verbal communication skills.  Capable of clearly explaining technical concepts to non-technical stakeholders and influencing senior leadership and investors. • Self-starter with a low-ego, high-impact mindset; able to “figure it out,” bring people along, and operate effectively in a highly collaborative environment.

This role is hybrid on-site. 4 days per week, in the Midtown Manhattan office.  

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

Lead Software Engineer - Java (Hybrid)

Employment Type: Full-Time

Work Authorization: Candidates must be authorized to work in the U.S. without current or future visa sponsorship. About the Role

Our client, a large enterprise organization undergoing continued digital transformation, is seeking a Technical Lead – Application Development to help design and deliver modern, scalable applications that support core business operations and customer-facing platforms.

This role will lead technical design, development quality, and engineering best practices across multiple initiatives. The ideal candidate is both a strong hands-on engineer and a technical leader who can guide teams, influence architecture, and collaborate across business and IT stakeholders.

You’ll work closely with architecture, delivery, QA, and product teams to deliver highly available applications built in cloud-native environments and integrated with enterprise systems.

This role will be on site 4 days per week in White Plains and will require an on site interview. Key Responsibilities

Technical Leadership & Solution Design

• Lead technical design, architecture, and code quality across one or more development initiatives.
• Produce scalable, highly available solution designs for mission-critical applications.
• Partner with architecture and engineering leadership to align technology strategy with business priorities.
• Establish development standards, best practices, and reusable technical patterns.

Application Development

• Design, develop, and support modern applications using Java, microservices, and API-driven architectures.
• Build and integrate RESTful web services and enterprise applications.
• Support applications running in cloud environments, including AWS-based architectures.
• Work across both modern cloud platforms and existing enterprise systems/databases.

Cross-Functional Collaboration

• Partner with project managers on estimates, planning, and delivery timelines.
• Collaborate with QA teams to support functional, integration, and performance testing.
• Coordinate with operations teams to ensure successful application deployment and production support.
• Serve as a technical point of contact for stakeholders across IT and business teams.

Team Leadership

• Lead and mentor software engineers while supporting delivery execution.
• Help staff projects and coordinate work across internal teams, contractors, and third-party resources.
• Promote strong engineering practices, collaboration, and continuous improvement.

Required Experience

• 8+ years of software development experience with Java, including increasing technical responsibility.
• Experience leading development teams of 3+ engineers.
• Strong experience designing scalable, highly available enterprise systems.
• Expertise building REST APIs, microservices, and multi-tier applications.
• Strong knowledge of SQL and data modeling.
• Experience designing and integrating enterprise applications.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Experience working in Agile, Waterfall, or hybrid development environments.
• Bachelor’s degree in Computer Science or equivalent experience.

Preferred Experience

• Experience building applications in AWS or cloud-native environments.
• Familiarity with enterprise customer-facing or transactional platforms.
• Experience in industries such as retail, ecommerce, financial services, automotive, or similar high-volume environments.

Apply today for immediate consideration! This is immediate, interview and hire.This role will be on site 4 days per week in White Plains and will require an on site interview.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

Applications Support Technical Lead — Data Analytics / Azure / Databricks

Our client, a prestigious global firm, we seeking an experienced Applications Support Technical Lead for a long-term contract opportunity supporting global, Azure-based data analytics platforms. This is a hybrid role requiring 3 days per week onsite.

This is a hands-on technical leadership position focused on complex incident resolution, data platform troubleshooting, large dataset support, and root-cause analysis across modern Azure data environments.

The right candidate will serve as an escalation lead for challenging production issues involving large datasets, data pipelines, performance bottlenecks, configuration problems, and data-processing failures. You will work closely with support analysts, engineering teams, and product stakeholders to diagnose issues, guide resolution, and help create durable fixes.

This is a hybrid role with 3 days per week onsite. Key Responsibilities

• Lead technical support and escalation for complex data analytics application issues

• Troubleshoot large-scale data processing problems involving volume, performance, data quality, configuration, and transformation logic

• Investigate issues across Azure data services, Databricks, PySpark, SQL Server/DWH, ADLS, Delta, and Parquet

• Diagnose ETL, reporting, dataset upload, and data movement issues across cloud-based platforms

• Use advanced T-SQL skills to analyze, tune, and resolve production data issues

• Create reusable troubleshooting assets, including runbooks, query packs, diagnostics, and support documentation

• Coach analysts and partner with engineering/product teams to drive root-cause closure

Required Experience

• 8+ years of experience in application support, technical lead, data platform support, or production troubleshooting roles

• Strong hands-on experience with Azure data engineering and Python

• Working knowledge of Databricks and PySpark

• Strong T-SQL / data warehouse background, including stored procedures, functions, execution plans, indexing, CTEs, temp tables, and performance tuning

• Experience troubleshooting large datasets, data pipelines, ETL workflows, and reporting issues

• Strong understanding of relational database concepts and modern data platform support

• Excellent communication skills with the ability to explain complex technical issues clearly

Nice to Have

• Azure Data Factory experience

• ADLS file format expertise: Parquet/Delta vs. CSV/Excel

• Power BI, Alteryx, or advanced Excel

• MSBI / SSIS background

• ERP data experience with SAP or Oracle

• Basic accounting or financial dataset knowledge

  By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:https://bmarkits.com/privacy-policy/

Lead Software Packaging Engineer – End User Computing - Remote

1+ Year Contract | Global Enterprise Environment | U.S. Citizenship Required

We’re seeking an experienced Lead Software Packaging Engineer for a long-term contract opportunity with a prestigious global organization. This is a hands-on technical leadership role for someone who knows enterprise application packaging inside and out and enjoys working in a large-scale, modern Microsoft endpoint environment.

Can be done remotely from within the US, East Coast work hours required.  

You’ll take ownership of application packaging and deployment across Windows 11, Microsoft Intune, and MECM/SCCM, while helping guide packaging standards, processes, and a team of experienced and developing engineers.

What You’ll Do

• Lead application packaging and deployment activities within a large global enterprise environment.

• Build, test, and maintain software packages for Windows 11 using MSI/MST, MSIX, INTUNEWIN, and related technologies.

• Work directly with application owners to gather requirements, assess packaging complexity, and develop deployment solutions.

• Create and manage application deployments using Microsoft Intune and MECM/SCCM.

• Support the continued migration of applications from MECM to Intune in a co-managed environment.

• Develop automation and packaging solutions using PowerShell.

• Troubleshoot application installation, deployment, Intune, and MECM client issues.

• Support phased enterprise application rollouts, upgrades, and retirement of end-of-life software.

• Help manage packaging standards, workflows, SLAs, and junior team members.

• Participate in Agile/Scrum planning and collaborate with engineering, application, QA, and business teams.

What We’re Looking For

• 9+ years of experience across enterprise software packaging, application deployment, and endpoint engineering.

• Strong hands-on experience with Microsoft Intune and MECM/SCCM.

• Significant experience packaging applications for Windows 11.

• Exceptional PowerShell skills.

• Experience creating packages using tools such as InstallShield, AdminStudio, Win32 Content Prep Tool, and Winget.

• Experience with MECM OSD Task Sequences and Intune Autopilot.

• Experience working in co-managed environments and migrating workloads/applications from MECM to Intune.

• Strong troubleshooting skills, including MECM and Intune clients, logs, application installations, and deployment failures.

• Knowledge of Windows troubleshooting and performance tools including Procmon, Perfmon, and Windows Performance Toolkit.

• Working knowledge of networking fundamentals including TCP/IP, DHCP, DNS, VPN, WAN/LAN, and Windows Server environments.

• Strong communication skills and the ability to manage multiple priorities in a large enterprise environment.

• Bachelor’s degree required.

Nice to Have

• Experience supporting macOS or Ubuntu/Linux endpoints.

• BASH, batch scripting, or additional programming/scripting languages.

• Enterprise privilege management experience using solutions such as Ivanti or Microsoft Intune.

• Advanced Windows endpoint engineering experience.

Why This Opportunity?

This is an opportunity to work on enterprise-scale endpoint engineering and application modernization for a highly respected global organization. You’ll be working with modern Microsoft technologies, helping move applications toward Intune and cloud-based management, while having a meaningful voice in how packaging and deployment are handled across the enterprise.

Contract Duration: 1 year+, with strong potential for extension

Eligibility: Due to the sensitive nature of the environment and data, U.S. Citizenship is required. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

Client Delivery, Addepar or Black Diamond Team Lead - Assistant Vice President -  Full Time - Hybrid About the Role We’re partnering with our client, a fast-growing fintech firm, on a Client Delivery, Team Lead Assistant Vice President who specializes in Addepar or Black Diamond. This role will oversee a team of client-facing reporting analysts and associates, coaching them through complex client issues, overseeing special projects and ensuring the team consistently delivers best-in-class service. The ideal candidate is comfortable in a dynamic, performance-driven, fast-paced environment, with deep knowledge of wealth management products and technology applications and the ability to develop talent in these areas. Responsibilities

• Lead a team and partner with senior management to prioritize individual and shared workloads, ensuring all projects are completed on time and to specification
• Oversee financial reporting and data aggregation activities, including analyzing and explaining portfolio performance results
• Conduct account-level reconciliation, including research and resolution of breaks, cancels, and corrections
• Analyze private equity and hedge fund statements for input into the reporting system
• Partner with clients and internal teams to resolve data issues
• Develop and strengthen client relationships through onboarding, account setup, training, day-to-day support, and issue management
• Maintain software configuration, new client setup, financial account/asset classification, and data feed management
• Create custom reports based on client-specific needs and liaise with vendor partners on enhancements and system/data issues
• Establish operational effectiveness through development and adoption of policies, procedures, and controls

Qualifications

• 7+ years of experience in a related field
• 3+ years of hands-on experience with Addepar or Black Diamond required
• Experience managing a team;  providing feedback, coaching development, and escalating employee issues
• Experience with RIA/wealth management policies, procedures, and client service
• Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity
• Excellent client relationship skills and the ability to foster and maintain effective partnerships
• Strong understanding of financial instruments
• Ability to think critically through complex performance reporting issues and best practices
• Well-organized and self-motivated, with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to responsibilities
• Comfortable with technology and able to learn new software quickly; strong MS Excel and PowerPoint skills, with knowledge of database concepts and programming a plus

Compensation & Benefits This role offers a competitive compensation package including base salary, equity for all full-time employees, and an annual performance bonus. Benefits include an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave and unlimited paid time off (PTO). Employees in this role work in the office Monday–Thursday, with the flexibility to work remotely on Friday. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

Senior Java Developer - Full Time 

Employment Type: Full-Time

Compensation: $130,000 – $140,000 Base + Bonus Eligible  Work Authorization: Candidates must be authorized to work in the U.S. without current or future visa sponsorship.

Our direct client, based in White Plains, NY, is seeking a Senior Java Developer who embraces AI-augmented development practices. You will be a part of the transformational journey to deliver best in class systems to support company's business lines, across all channels. The Senior Developer is to collaboratively drive the development and support of client's critical business systems for internal and external systems, while leveraging AI tools to enhance productivity and code quality. This role requires deep technical knowledge of high volume and highly transactional systems. Hybrid working model, 4 days per week on site is expected.

Responsibilities:

• Collaborate with Product Owners, QA, PMO, DevOps and other developers to define requirements, design, and develop mission critical applications
• Utilize AI development tools to enhance coding efficiency, code review, testing, and documentation processes
• Analyze, design and develop application solutions and enhancements that meet requirements
• Ensure adherence to programming and enterprise architectural standards
• Complete work assignments and perform appropriate follow up to ensure that tasks are completed on time
• Collaborate with product owners, application users, creative team and other developers to define requirements, design, and develop the web application
• Assist in the rollout of new applications, problem fixes, and enhancements of software
• Work alongside AI-enthusiastic technical leads to continuously improve development workflows

Qualifications:

• Undergraduate degree in computer science, engineering or similar field (or equivalent experience)
• 5+ years programming with Java (backend development focus), JEE, Web Services
• Experience with webservice/API development using Java-based enterprise technologies and tools using Java 8 and above, Microservices architecture, Spring and REST
• Must be able to code in prevailing technologies including Java, Spring, SQL including conceptual knowledge with cloud native solutions from AWS
• Proven abilities delivering code with CI/CD development methodologies
• Experience with modern development tools (ideally Eclipse/Intellij, Git, Maven, CI servers, Azure DevOps (or other tools), code review tools)
• Knowledge of Domain-Driven Design concepts and designing and developing Microservices using the Spring ecosystem
• Knowledge of developing Spring Data access application with AWS RDS or NoSQL data stores
• Conceptual Experience with API design and implementation
• Conceptual Knowledge with container orchestrators and container engines (Docker, AWS ECS)
• Analytical, problem-solving mindset
• Self-driven with minimal supervision
• Experience working on a production-critical system
• Openness to learning and integrating AI tools into development workflow

Preferred Qualifications:

• Experience augmenting development with AI tools (e.g., Amazon Q, GitHub Copilot, or similar platforms) for code generation, review, and optimization
• Experience with developing within a Cloud environment with good knowledge of cloud infrastructure like AWS is a plus
• Python scripting experience
• Angular experience strongly preferred for any frontend development needs
• Experience with ecommerce, retail, and financing is a plus

Apply today for immediate consideration! This is an immediate interview and hire opportunity, and an on-site interview at the White Plains, NY office will be required.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

Our direct client, based in White Plains, NY, is seeking a Senior Java Developer who embraces AI-augmented development practices. You will be a part of the transformational journey to deliver best in class systems to support company's business lines, across all channels. The Senior Developer is to collaboratively drive the development and support of client's critical business systems for internal and external systems, while leveraging AI tools to enhance productivity and code quality. This role requires deep technical knowledge of high volume and highly transactional systems. Hybrid working model, 4 days per week on site is expected. Responsibilities:

• Collaborate with Product Owners, QA, PMO, DevOps and other developers to define requirements, design, and develop mission critical applications
• Utilize AI development tools to enhance coding efficiency, code review, testing, and documentation processes
• Analyze, design and develop application solutions and enhancements that meet requirements
• Ensure adherence to programming and enterprise architectural standards
• Complete work assignments and perform appropriate follow up to ensure that tasks are completed on time
• Collaborate with product owners, application users, creative team and other developers to define requirements, design, and develop the web application
• Assist in the rollout of new applications, problem fixes, and enhancements of software
• Work alongside AI-enthusiastic technical leads to continuously improve development workflows

Qualifications:

• Undergraduate degree in computer science, engineering or similar field (or equivalent experience)
• 5+ years programming with Java (backend development focus), JEE, Web Services
• Experience with webservice/API development using Java-based enterprise technologies and tools using Java 8 and above, Microservices architecture, Spring and REST
• Must be able to code in prevailing technologies including Java, Spring, SQL including conceptual knowledge with cloud native solutions from AWS
• Proven abilities delivering code with CI/CD development methodologies
• Experience with modern development tools (ideally Eclipse/Intellij, Git, Maven, CI servers, Azure DevOps (or other tools), code review tools)
• Knowledge of Domain-Driven Design concepts and designing and developing Microservices using the Spring ecosystem
• Knowledge of developing Spring Data access application with AWS RDS or NoSQL data stores
• Conceptual Experience with API design and implementation
• Conceptual Knowledge with container orchestrators and container engines (Docker, AWS ECS)
• Analytical, problem-solving mindset
• Self-driven with minimal supervision
• Experience working on a production-critical system
• Openness to learning and integrating AI tools into development workflow

Preferred Qualifications:

• Experience augmenting development with AI tools (e.g., Amazon Q, GitHub Copilot, or similar platforms) for code generation, review, and optimization
• Experience with developing within a Cloud environment with good knowledge of cloud infrastructure like AWS is a plus
• Python scripting experience
• Angular experience strongly preferred for any frontend development needs
• Experience with ecommerce, retail, and financing is a plus

Apply today for immediate consideration! This is an immediate interview and hire opportunity, and an on-site interview at the White Plains, NY office will be required.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

For our direct client, a prestigious global firm, we seek and experienced  Technical Application Support lead for a long-term (12-36 months) project.   In this role, you will be responsible for application management and support of AI-related applications, understanding design enhancement changes and supporting the client's application which is used by the business globally.  You will be responsible to review and create technical assessment and process documents, debug Azure Platform issues, know KQL and App Insights, do Azure Monitoring, be familiar with CosmosDB and Postgres, troubleshoot front end and middle-layer related performance issues and provide strong technical leadership to the support team onshore and offshore. The application is PaaS driven and has AI, Cosmos DB and Postgres components.   Note:  This is a HYBRID role, work from home on Mondays and Fridays and generally work Tuesday, Wednesday and Thursday onsite with the team in Montvale, NJ.    (OK for candidate to relocate at the beginning of the assignment, to be local/commutable to Northern NJ).   Responsibilities:   

• Must approach tasks systematically and remain focused on restoring services as soon as possible even when working under pressure, which makes these skills essential. The team consists of onshore and offshore members, the ASL role is to manage this team and drive continuous improvement.
• Work closely with the Development Team and particularly the Program/Project Managers to be aware of new development and fixes, and how that will affect the various environments.
• Conduct a weekly standup with the team and associated members of the team from other departments.
• Attend multiple team calls for support awareness Program Manager's project-related calls Drive major incident resolution and follow-up, determining the root cause and taking action to avoid these issues from recurring

Skills: •    Strong knowledge on Azure PaaS infrastructure, Open AI concepts •    Cosmos DB and Postgre are advantages. •    Experience with monitoring tools and networking tools •    Experienced in ITIL pillars, i.e., Operational Support, Planning, Release/control/validation, Service Agreements •    Highly experienced with working in team situations, involving critical situations and asking the right questions •    Influencing members of other teams not in a direct reporting line and holding people and vendors accountable •    Capable of managing a high daily workload, provide weekly status on current incident state as well as next steps to resolve. Other skills highly desired: 

• APPLICATION SUPPORT
• DATABASE ADMINISTRATION
• NETWORKING
• OPERATIONAL SUPPORT
• EXCELLENT CUSTOMER SERVICE SKILLS
• PAAS
• TECHNICAL LEADERSHIP
• POSTGRES
• ITIL
• IT INFRASTRUCTURE LIBRARY
• DEBUG

The following attributes are also essential to a successful career within Application Support:

• Empathy with users
• Patience and understanding
• Acceptance of ownership
• Investigation and diagnostic skills
• Excellent customer service skills
• Attention to detail
• A proactive approach
• Ability to work under pressure and to tight deadlines

Education: Bachelor's or Master's in computer science preferred Also Preferred:   ITIL, MCSD - Azure Solutions Infrastructure Skills and Experience, any Azure certifications Immediate interview and hire - send resume today for immediate consideration! By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/