Meghan Hill

Job Title:

IT Support Technician – Part-Time - Hiring Immediately! Pay:   $DOE Hours: Monday–Friday, 8:00AM – 12:00PM - on call duties may be required Start Date: ASAP

We are seeking an IT Support Technician for a part-time position with our client, a local organization in need of technical support for their computer systems, mobile devices, and hardware.

The IT Support Technician will play an essential role in maintaining and troubleshooting a variety of devices including desktop computers, printers, iPads, and other technology. The ideal candidate will be self-motivated, detail-oriented, and comfortable working independently in a fast-paced environment. This is a great opportunity to support a dynamic team and gain hands-on experience in a professional IT setting.

As an IT Support Technician, you will be responsible for:

• Barcode hand scanners and label printer experience is required.
• Responsible for the installation and configuration of desktop computer hardware, software, peripherals and printers in the manufacturing (primary) and office areas (secondary) using standard procedures
• Provide first level support for manufacturing and business processes including desktops, laptops, thin clients, mobile devices, hand scanners, peripherals and supported software applications
• Provide first level support of network devices including switches and wireless devices
• Maintain written operational, configuration or other procedures including end user documentation and training
• Follow the ITIL set of best practices for performing Incident, Asset, Change and Problem management
• Participates in the planning, testing and implementation of IT hardware, application and user security measures to protect computer systems, networks, data and employees. This includes security vulnerability remediations that have been identified by security reporting features and alerts
• Supports the Project Manager in the provision of planning, plan realization and service delivery oversight. Liaises with internal customers and business partners throughout the project 
• Participates in project meetings, feasibility studies and business cases and product evaluations that align with business needs
• Identifies requirements risks, project risks, critical issues and conducts analysis to resolve or provide recommendation for resolution
• Other duties, as assigned

Education and Experience Required: • Bachelor’s degree or enrollment in upper division post-secondary education relating to Information Systems.

• Desire to become an enterprise technologist by working with and learning from technology and security mentors within the enterprise. • Clear, concise and precise written and verbal communication skills to effectively communicate with people of various backgrounds including non-technical audiences. • Superior customer service orientation, excellent analytical and interpersonal skills and proven ability to work effectively in a team environment Preferred Education, Experience, and Skills: • Previous enterprise IT Team experience. • Certifications in any of the following are a plus: Service Desk (CompTIA A+, Microsoft 365, etc.), ITIL. • End user computing devices including Windows, Android and iOS. • Experience in Level 1 and/or Level 2 user support (RemedyForce or similar ITSM tool). • Networking including Routing and Switching (Cisco, Meraki) and Wireless technologies. • Cloud technologies (Public, Private, Dedicated, Hybrid). • Understanding of ITIL best practices processes such as Incident, Asset, Change and Problem management

Benefits:

• Ask us about our Referral Bonus Program to earn extra cash!

Ready to take the next step? Apply now for this IT Support Technician role—or contact us to learn more!

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