Erica Spahr

IDR is seeking a Manager, Data Center Operations to join one of our top clients for an opportunity in Secaucus, NJ. This role leads day-to-day operations of a critical facility supporting high-availability data center environments within the technology services industry. You’ll manage a process-driven team, coordinate vendors and contractors, and ensure mechanical and electrical infrastructure remains reliable, safe, and compliant.

Position Overview for the Manager, Data Center Operations:

• Lead swing-shift operations (onsite) to maintain uptime and operational readiness across critical facility infrastructure.
• Manage, coach, and develop a team responsible for preventive maintenance, troubleshooting, and corrective repairs.
• Oversee vendor performance and service contracts, ensuring work is completed safely, on schedule, and to specification.
• Drive projects from scope through execution, including budgeting, scheduling, and stakeholder communication.
• Promote rigorous processes, documentation, and continuous improvement across maintenance programs and operating procedures.

Requirements for the Manager, Data Center Operations:

• 7+ years of experience in mechanical/electrical operations within critical facilities (data center, hospital, power plant preferred), including installing, maintaining, and troubleshooting large commercial/industrial systems.
• Hands-on expertise with critical infrastructure such as chilled water systems, large centrifugal chillers, cooling towers, heat exchangers, water treatment, VFDs/pumps, HVAC/CRAC/CRAH, humidification, BMS/PLC controls, generators and electrical distribution, UPS systems, and fire suppression systems.
• 3-5 years of people management experience with proven leadership in a process-driven environment.
• 3-5 years of vendor/service contract management and project management experience, including budgeting, forecasting, time tracking, scheduling, scope development, and contract oversight.
• Strong written and verbal communication skills, proficiency with Microsoft Office (Word, Excel, PowerPoint, Project), and ability to coordinate contractors while solving problems in real time (including after hours as needed).

$110,000-$120,000 #LI-ONSITE

IDR is seeking a Senior Project Manager to join one our top clients for an opportunity in Saline, Michigan. This role involves leading the planning, execution, and delivery of complex projects within a dynamic, technology-driven environment. The company is a leader in the IT and technology consulting industry, focusing on innovative solutions and client success.

Position Overview for the Senior Project Manager:

• Lead the planning, execution, and successful delivery of multiple medium-to-large, complex projects from initiation through closure.
• Manage project scope, schedules, budgets, resources, risks, and deliverables to ensure projects remain on time, within budget, and aligned with customer expectations.
• Coordinate cross-functional teams, third-party vendors, and stakeholders to drive project execution and achieve business objectives.
• Proactively identify, mitigate, and resolve project risks and issues while providing regular status updates and escalating critical concerns as needed.
• Maintain accountability for project documentation, reporting, invoicing, client sign-offs, and overall project governance throughout the project lifecycle.
• Mentor and coach Project Managers and Coordinators, driving continuous improvement, project recovery efforts, and best-practice adoption across the organization.

Requirements for the Senior Project Manager:

• Bachelor’s degree preferred. Minimum 7-10 years’ experience in Project Management within the IT industry.
• Proficiency in Microsoft Word, Excel, and Project. PMP certification is a plus.
• Experience with Salesforce is a plus.
• Legally eligible to work in the United States.
• Expert knowledge of project management principles, methodologies, tools, and best practices.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite

We are seeking a Service Desk Manager to join one of our top clients for an opportunity in Texas. This role involves leading the university’s IT Service Desk team, overseeing day-to-day Tier 1 support operations, and managing staff and vendor relationships within an educational environment.

Position Overview for the Service Desk Manager:

• Leads the university’s IT Service Desk team and manages daily Tier 1 IT support through multiple channels.
• Oversees staff, monitors team performance, and ensures efficient resolution of support requests.
• Manages the third-party call center vendor, SLAs, and process improvement initiatives.
• Oversees ITSM tools, ticketing, reporting, and self-service resources.
• Supports IT projects, budgets, vendors, and cross-functional initiatives.

Requirements for the Service Desk Manager:

• Bachelor’s degree in applicable field or equivalent combination of education and experience
• 3+ years of experience in IT support or service desk management or a related role
• Knowledge of IT Service Management (ITSM) best practices (e.g., ITIL framework)
• ITIL certification or experience implementing ITIL-based processes
• Knowledge of team leadership, collaboration, coaching, mentoring, training, and staff supervision

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking an IT Helpdesk Support Technician to join one of our top clients in St. Joseph, MI. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the IT Helpdesk Support Technician: Our client is looking for a driven individual that is willing to learn and grow from within a large company. The right candidate will have a college bachelor’s degree in any field but a firm interest and/or background in IT. This role will require excellent soft skills and will be focused on customer service. In this position you will be internal support for over 700 locations across the country. This will consist of password resets, network troubleshooting, printer/network installs, basic end user connectivity and software support. This will be on a team of around 15 – 20 other Level 1 Helpdesk Technicians.  Senior managers like to promote from within and this is the first place they look – there is plenty of potential for upward advancement! Required Skills for the IT Helpdesk Support Technician:

• 1+ years of experience within an IT Support role (Network/Hardware)
• Customer-service oriented mindset - Excellent Communication Skills is a must!
• Proficient experience with Microsoft Office 365
• Basic Troubleshooting skills (IE: Password Resets, printer installs & troubleshooting, end user connectivity support, network troubleshooting, etc.)
• Bachelor’s Degree

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite 

IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This is a contract to hire* position; fully onsite in Suwanee, GA paying $18/hr W2. 

Position Overview for the Technical Customer Service Advisor

• Receive inbound inquiries regarding products and services
• Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
• Investigate and resolve a variety of technical and non-technical inquiries
• Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills for the Technical Customer Service Advisor:

• 1+ years of professional experience working in a Call Center or customer service
• 1+ years of professional experience, troubleshooting, tech support, or help desk
• Ability to handle customer request via phone calls, chat sessions and emails
• Successful background taking 60+ inbound calls per day
• Excellent communication skills and high level of professionalism
• High Technical Aptitude, troubleshooting experience

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

#LI-Onsite

IDR is seeking a Senior Strategic Sourcing Manager (Marketing-focused) to join one of our top clients for a remote opportunity. This role involves leading strategic sourcing initiatives with a focus on marketing vendor categories within a dynamic financial organization.

Position Overview for the Senior Strategic Sourcing Manager (Marketing-focused):

• Responsible for executing complex RFX events, including RFPs, RFQs, and RFIs, within the marketing procurement space.
• Lead strategic contract negotiations and drafting to optimize vendor relationships and procurement efficiency.
• Manage marketing-specific vendor categories, ensuring alignment with organizational goals.
• Collaborate with cross-functional teams and influence C-suite stakeholders to achieve sourcing objectives.
• Support the organization’s investment in innovative solutions by providing procurement expertise and cost-saving strategies.

Requirements for the Senior Strategic Sourcing Manager (Marketing-focused):

• Bachelor’s Degree in Supply Chain Management, Business, Finance, or a related field
• 7 years of progressive experience in supply chain or strategic sourcing
• Experience executing complex RFX (RFP, RFQ, RFI) events
• Proven track record of leading cross-functional initiatives and influencing C-suite stakeholders
• Extensive experience specifically within the marketing sourcing category

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
• 57.61/hr W2
• #LI-Onsite  

DR is seeking a OCM Consultant – Oracle Fusion Transformation to join one of our top clients for an opportunity supporting a large-scale enterprise ERP transformation. This role involves working on global Oracle Fusion implementation projects within a dynamic organization focused on innovation and operational excellence.

Position Overview for the OCM Consultant – Oracle Fusion Transformation:

• Support the deployment of Oracle Fusion across international business units, primarily in EMEA and APAC.
• Collaborate closely with the Change & Process Management Lead to execute change management strategies.
• Develop training materials, communication plans, and stakeholder engagement activities.
• Facilitate user readiness and adoption through hands-on training, readiness assessments, and reporting.
• Serve as a key delivery resource, ensuring successful change adoption and minimizing resistance.

Requirements for the OCM Consultant – Oracle Fusion Transformation:

• Experience delivering Organizational Change Management activities for at least one full-lifecycle ERP implementation.
• Experience supporting complex multi-country and/or multi-entity transformation programs.
• Hands-on experience developing instructor-led training materials, Quick Reference Guides, and e-learning content.
• Expertise in structured change management methodologies such as ADKAR, Prosci, or equivalent frameworks.
• Ability and willingness to work UK hours.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Senior Manager of People Anaytics to join one of our top clients for an entirely remote opportunity. This role is within a large, global organization focused on HR and workforce data analytics, providing an exciting chance to influence strategic decision-making at an enterprise level.

Position Overview for the Senior Manager of People Anaytics:

• Lead and support the People Analytics function within HR
• Respond to high-level workforce data and analytics requests from the Executive Leadership Team
• Improve the speed and efficiency of delivering people data and insights to leadership
• Analyze complex workforce data and translate findings into clear, actionable information
• Develop reporting and analytics that support executive-level decision making

Requirements for the Senior Manager of People Anaytics:

• Senior-level People Analytics experience within a large enterprise organization
• Experience supporting organizations with a large employee population; experience around 20,000+ employees is highly relevant
• Strong background in HR/workforce analytics and reporting
• Experience handling complex and high-volume executive data requests
• Comfortable working directly with executive leadership / ELT-level stakeholders

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking an AV Lead Engineer to join one of our top clients in New York, NY. This role involves spearheading the design and engineering of a central rack room and a digital AV ST2110 network that supports multiple event spaces. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the AV Lead Engineer:

• Lead the technical design and engineering efforts for the central rack room and AV infrastructure.
• Develop comprehensive system architecture and signal flow diagrams.
• Specify and validate AV hardware, software, and network components to ensure optimal performance.
• Oversee integration requirements and conduct interoperability testing to ensure seamless operation.
• Ensure the scalability and future-proofing of the AV environment to meet evolving needs.
• Provide technical leadership/guidance to supporting engineers and represent AV engineering in stakeholder meetings.

Required Skills for AV Lead Engineer:

• Proficiency in ST2110 and advanced broadcasting technologies.
• Strong expertise in AV architecture and networked media systems.
• Experience in systems integration and technical documentation.
• Proven ability to lead complex AV system design and engineering projects.
• Hands-on experience with IPTV and related technologies.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-onsite