Caroline Giraudeau

IDR is seeking a Cisco CUCM Engineer to join one of our top clients for an opportunity in Augusta, Georgia. This role involves supporting and maintaining enterprise telecommunications infrastructure, focusing on voice systems, collaboration tools, and video conferencing solutions. The company operates within the technology and communications sector, providing critical support for large-scale enterprise environments.

**This is a 3-month contract position that is 100% ONSITE in Augusta, GA.**

Position Overview for the Cisco CUCM Engineer:

• Support, maintain, and assist with the implementation of the enterprise telecommunications infrastructure.
• Administer and support Cisco Unified Communications environments, including Cisco Call Manager (CUCM).
• Provide support for collaboration and telecom platforms including voice systems, voicemail, IVR, video conferencing, and web conferencing tools.
• Troubleshoot and resolve telecom incidents and service requests across voice and collaboration systems.
• Assist with design, deployment, and upgrades of telecom infrastructure and collaboration technologies.

Requirements for the Cisco CUCM Engineer:

• Cisco Call Manager (CUCM) experience is required. Candidates without recent hands-on CUCM experience will not be considered.
• Bachelor’s degree or Associate’s degree in Telecommunications, Computer Science, Information Systems, or related field.
• 4+ years of experience supporting enterprise telecommunications infrastructure.
• Hands-on experience installing, configuring, programming, and maintaining telecom equipment.
• Experience supporting voice systems, video conferencing platforms, and collaboration technologies.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite

IDR is seeking a Business Analyst to join one of our top clients for a hybrid opportunity in Brentwood, TN. This role involves serving as a liaison between the business and technical teams, focusing on project intake, requirements gathering, and translating business needs into actionable data and technology requirements.

Position Overview for the Business Analyst :

• Support and execute project intake and requirements gathering across multiple business departments.
• Coordinate discovery sessions, evaluate needs, and document workflows and requirements.
• Collaborate with cross-functional teams to interpret and translate business objectives into practical requirements for analytics, data engineering, BI, and IT teams.
• Manage and track multiple requests and priorities, ensuring timely progress on deliverables.
• Maintain clear, audit-ready documentation of requirements, process maps, and decisions

Requirements for the Business Analyst :

• 5+ years of experience in business analysis, business systems analysis, data analytics, or similar.
• Working experience in the Data space.
• Proven expertise gathering business requirements, documenting workflows, and translating stakeholder needs into clear requirements for technical teams.
• Strong analytical and problem-solving skills with project coordination experience.
• Familiarity with SQL, relational databases, data warehouses, and reporting tools such as Power BI or Tableau is desirable.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking a 2nd Shift Test Technician to join one of our top clients for an opportunity in Suwanee, Georgia. This role is ideal for individuals with a background in HVAC installation and repair, focusing on laboratory testing of HVAC products within a manufacturing or engineering environment. The company specializes in developing and testing commercial and residential HVAC equipment, emphasizing stability and regular hours without on-call requirements.

Position Overview for the Test Technician:

• Conduct laboratory tests on commercial and residential HVAC products to support product engineering.
• Prepare and modify testing equipment and units as directed by the engineering team.
• Use mechanical, electrical, and troubleshooting skills to set up and maintain testing chambers and related equipment.
• Perform refrigerant charging, recovery, and troubleshooting to ensure testing accuracy.
• Maintain documentation of testing activities and ensure equipment functionality and safety.

Requirements for the Test Technician:

• High school diploma or equivalent required.
• At least 1 year of technical school or other post-secondary training required.
• 1+ years of HVAC installation and repair experience required.
• Brazing skills required.
• EPA Section 608 refrigerant handling certification required.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#Li-Onsite

IDR is seeking a Head of Growth Marketing to join one of our top clients for a 100% Remote Direct-Hire opportunity! This role is focused on leading growth initiatives within a high-growth organization that operates multiple direct response brands. The position offers the chance to own and drive the company's growth strategies, overseeing a team and managing key performance outcomes.

Position Overview for the Head of Growth Marketing:

• Lead the development and execution of comprehensive growth strategies across various marketing channels.
• Manage the growth P&L, setting targets and measuring performance to optimize ROI.
• Oversee and mentor a team of media buyers, strategists, and creative resources to execute innovative campaigns.
• Develop and improve creative, offers, and funnel strategies to maximize customer acquisition and lifetime value.
• Collaborate with executive leadership to align marketing efforts with overall company goals.

Requirements for the Head of Growth Marketing:

• 5+ years of experience owning full funnel growth, including P&L management.
• Expertise in managing Meta paid media spend with hands-on experience across Facebook and Instagram ads.
• Proven track record of creating, testing, and scaling multi-channel marketing campaigns.
• Strong leadership skills with experience mentoring and managing a team of marketing professionals.
• Ability to analyze data and optimize campaigns and landing pages based on performance metrics.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

#LI-Remote

IDR is seeking a Manager, Data Center Operations to join one of our top clients for an opportunity in Secaucus, NJ. This role leads day-to-day operations of a critical facility supporting high-availability data center environments within the technology services industry. You’ll manage a process-driven team, coordinate vendors and contractors, and ensure mechanical and electrical infrastructure remains reliable, safe, and compliant.

Position Overview for the Manager, Data Center Operations:

• Lead swing-shift operations (onsite) to maintain uptime and operational readiness across critical facility infrastructure.
• Manage, coach, and develop a team responsible for preventive maintenance, troubleshooting, and corrective repairs.
• Oversee vendor performance and service contracts, ensuring work is completed safely, on schedule, and to specification.
• Drive projects from scope through execution, including budgeting, scheduling, and stakeholder communication.
• Promote rigorous processes, documentation, and continuous improvement across maintenance programs and operating procedures.

Requirements for the Manager, Data Center Operations:

• 7+ years of experience in mechanical/electrical operations within critical facilities (data center, hospital, power plant preferred), including installing, maintaining, and troubleshooting large commercial/industrial systems.
• Hands-on expertise with critical infrastructure such as chilled water systems, large centrifugal chillers, cooling towers, heat exchangers, water treatment, VFDs/pumps, HVAC/CRAC/CRAH, humidification, BMS/PLC controls, generators and electrical distribution, UPS systems, and fire suppression systems.
• 3-5 years of people management experience with proven leadership in a process-driven environment.
• 3-5 years of vendor/service contract management and project management experience, including budgeting, forecasting, time tracking, scheduling, scope development, and contract oversight.
• Strong written and verbal communication skills, proficiency with Microsoft Office (Word, Excel, PowerPoint, Project), and ability to coordinate contractors while solving problems in real time (including after hours as needed).

$110,000-$120,000 #LI-ONSITE

IDR is seeking a Software and Controls Engineering Manager to join one of our top clients for an onsite opportunity in Suwanee, Georgia. This role is integral to leading product development initiatives in a technology-driven industry, focusing on firmware and cloud software components within a collaborative engineering environment.

Position Overview for the Software and Controls Engineering Manager:

• Lead and manage a team of software and controls engineers specializing in firmware and cloud-based solutions.
• Oversee the development, integration, and testing of products from inception to production release.
• Coordinate project schedules, budgets, and resources to ensure timely delivery of high-quality software solutions.
• Collaborate with cross-functional teams to refine product requirements and implement innovative technical approaches.
• Drive continuous improvement in development processes, quality assurance, and technical documentation.

Requirements for the Software and Controls Engineering Manager:

• Demonstrated experience with firmware development and/or cloud software development.
• 6-10 years of software development and management experience related to product development.
• Minimum of 5 years of engineering management experience.
• Bachelor's degree in computer science, electrical engineering, or a related field preferred.
• Proven track record in organizing and managing technical teams, including negotiating specifications, estimating schedules, and budgets.

#LI-hybrid

Copilot Platform Administration

• Administer and support Microsoft 365 Copilot and related AI services
• Manage licensing, configuration, feature enablement, and service health
• Evaluate and help implement new Copilot capabilities and releases
• Maintain operational documentation, standards, and procedures
• Manage credit allocations, controls, and monitoring

Level 3 Support / Troubleshooting

• Act as the escalation point for complex Copilot incidents and problems
• Troubleshoot issues involving:
  • Microsoft Graph grounding
  • SharePoint and Teams integrations
  • Permissions and data access
  • Agent functionality
  • Connectors and integration failures
  • Credit controls and monitoring
• Coordinate Microsoft support escalations and lead root-cause analysis
• Provide advanced solutioning to enable Copilot agent use cases

AI Governance & Service Management

• Participate in AI governance activities, capability reviews, and release readiness
• Support pilots, production releases, and lifecycle management
• Identify operational risks, dependencies, and support requirements

Identity & Integration Support

• Partner with IAM/Security/Architecture on access controls and integrations
• Support connectivity across Microsoft Graph, SharePoint, Power BI, Power Platform, and Copilot Studio
• Validate connector configurations and enterprise integrations

Analytics & Adoption

• Monitor performance, adoption, and utilization metrics
• Support executive reporting and AI value realization initiatives
• Build/maintain dashboards and service health reporting

Required Qualifications

• 5+ years supporting Microsoft 365 in a large enterprise environment (advanced administration, engineering, and/or Level 3 support)
• 2+ years hands-on with one or more of: cloud automation, Copilot/AI services, Power Platform, or enterprise integrations
• Strong working knowledge of:
  • Microsoft 365 Copilot
  • SharePoint Online
  • Microsoft Teams
  • Microsoft Graph
  • Microsoft Entra ID
  • Power Platform
  • Copilot Studio / Copilot Chat
• Experience with ITIL-based service management practices
• Strong troubleshooting skills across identity, permissions, and cloud service integrations

Preferred Qualifications

• Microsoft 365 Enterprise Administration experience
• Copilot Studio and/or AI agent implementation experience
• Microsoft Graph integration experience
• Power Platform administration experience
• ITIL certification
• Microsoft Copilot / AI-related certifications
• Experience with Azure Foundry

Equal Opportunity

We are an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

#LI-hybrid

IDR is seeking a Sr HRIS Analyst to join one of our top clients for a fully remote opportunity. This role involves supporting HRIS systems with reporting, analytics, and project support within a dynamic, healthcare-oriented environment. The position requires a blend of technical expertise and the ability to manage multiple priorities independently.

Position Overview for the Sr HRIS Analyst:

• Supporting day-to-day HRIS reporting and analytics requests.
• Developing and maintaining complex reports using UKG Pro People Analytics.
• Setting up automated reports, alerts, and event-triggered notifications.
• Assisting with UKG Pro Workforce Management configuration.
• Managing HRIS-related cases and requests through ServiceNow and providing ongoing support for HRIS initiatives or acquisition projects.

Requirements for the Sr HRIS Analyst:

• Highly proficient in Excel, including complex reporting and data analysis, with the ability to build and manage reports independently.
• Extensive experience with UKG Pro BI-People Analytics reporting and web imports.
• Knowledge of UKG Pro Workforce Management configuration.
• Experience creating multi-join reports, understanding of cardinality, burst reporting, and event studio alerts.
• Prior experience handling case management systems such as ServiceNow, with a focus on responding to reporting requests and case-based inquiries.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

Position Overview for the Network Engineer II:

• Responsible for supporting and maintaining network infrastructure across multiple sites.
• Focused on Juniper network equipment, with additional experience in Cisco networks considered a plus.
• The role requires troubleshooting, problem-solving, and the ability to translate existing network configurations into new designs.
• Fully remote, with overlapping work hours during the team's core hours to ensure effective communication.
• Candidates must demonstrate the ability to work independently and respond promptly to team communications.

Requirements for the Network Engineer II:

• 7+ years of hands-on network engineering experience
• Strong Juniper experience — especially important because the first 7 sites are Juniper
• Proven ability to work independently without constant direction or “babysitting”
• Strong troubleshooting/problem-solving ability — expected to bring proposed solutions, not just problems
• Ability to understand existing network configurations and translate them into the new network design
• Experience in data center environments is required, demonstrating familiarity with data center network architecture, equipment, and operations

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
• #LI-Remote
• Pay Transparency: $50-$63/hr