Kat Harris

IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

This is a contract to hire* position; fully onsite in Suwanee, GA.

Position Overview for the Technical Customer Service Advisor

• Receive inbound inquiries regarding products and services
• Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
• Investigate and resolve a variety of technical and non-technical inquiries
• Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills for the Technical Customer Service Advisor:

• 1+ years of professional experience working in a Call Center or customer service
• 1+ years of professional experience, troubleshooting, tech support, or help desk
• Ability to handle customer request via phone calls, chat sessions and emails
• Successful background taking 60+ inbound calls per day
• Excellent communication skills and high level of professionalism
• High Technical Aptitude, troubleshooting experience

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

IDR is seeking a dedicated and detail-oriented Sr. Clerk to join one of our top clients in Fountain Valley, CA. This role is perfect for someone who thrives in a fast-paced environment and is passionate about improving workflow and reducing A/R days. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Sr. Clerk:- Provide assistance to the Patient Account Representatives and Management to improve workflow and assist in reducing A/R days- Accurately document the PFS financial computer systems while assisting with daily task/batch adjustments and insurance/patient refunds- Meet productivity goals as set by Management and recommend resourceful alternatives or original ideas/procedures for work improvement or problem-solving- Accurately and timely compile information to meet timelines for subpoenas and process checks- Research returned mail and update the system appropriately, ensuring patient correspondence is scanned and indexed in a timely and accurate manner into the document imaging systemRequired Skills for Sr. Clerk:- Proficiency in the use of computers with MS Office experience- Excellent interpersonal skills and written and verbal communication skills- Positive work ethic and ability to meet productivity standards- Recent experience in Healthcare / Medical Field- Bi-lingual (English/Spanish, or English/Vietnamese) preferred- High School diploma, or GED equivalent, preferred. Business-related courses, preferredWhat’s in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to get in with an industry leading organization- Close-knit and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row;

Compensation Details: $26.87/hr W2

#LI-Onsite

IDR is seeking a Project Manager to join one of our top clients in the public sector industry. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Project Manager: The Worker will lead cross-functional teams through the execution of complex technical projects, including the Mainframe Transformation initiative. This role requires strong experience managing enterprise-level projects involving Azure cloud environments, software development(.NET),DevOps practices, and data integration. The Candidate will be responsible for delivering multiple projects on schedule and within budget by applying project management best practices, ensuring scope alignment, managing stakeholder expectations, and tracking project risks and issues. The ideal candidate will have technical acumen to understand architecture and integration efforts and provide oversight across SDLC phases using Agile methodologies. Required Skills for the Project Manager:

• 6+ years’ experience in Technical project management for cloud-based (Azure preferred) enterprise initiatives
• 6+ years’ experience managing or coordinating projects involving .NET Core, C#, SQL Server
• 6+ years’ experience with Azure DevOps, CI/CD, and related tools and workflows  

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
• #LI-hybrid

IDR is seeking a Senior Platform Engineer - Virtualization SME to join one of our top clients for a remote opportunity! This role is perfect for a seasoned professional with a strong background in Nutanix/VMware or other virtualization platforms, and DevOps utilizing SDLC agile methodology. If you are looking for an opportunity to join a large organization and work within a team-oriented culture that values innovation and growth, please apply today!

 

Position Overview/Responsibilities for the Senior Platform Engineer - Virtualization SME:

 

• Lead the implementation of our client's Virtualization Infrastructure strategy to support full CI/CD pipeline agility for service consumption.

• Identify and implement ongoing opportunities for system and process improvements.

• Assist in maintaining development standards complying with enterprise standards, ensuring solutions are optimally designed, secure, well performing and integrated with other solutions.

• Deliver the objectives associated with problem management, such as customer communication and root cause analysis reports.

• Foster key vendor relationships and contract performance.

• Document internal SOPs, processes, and training to ensure our client's team members are successful in a DevOps environment.

• Lead the team with internal infrastructure projects which may require cross-departmental coordination to achieve goals.

Required Skills for Senior Platform Engineer - Virtualization SME:

 

• 6+ years related work experience with Nutanix/VMware or other virtualization platforms.

• 3+ years related work experience in DevOps utilizing SDLC agile methodology.

• Proficiency in scripting languages (Python, Bash,PowerShell, PowerCLI, JSON, KSH, YAML).

• Experience with orchestration tools (GitHub Actions,Terraform,Ansible).

• Familiarity with cloud services (Azure, Google Cloud, IBM Bluemix).

• Knowledge of container and platform services (Kubernetes, OpenShift, Docker, CI/CD Pipeline).

• Strong understanding of ITIL core principles for incident, request, change, and problem management.

What’s in it for you?

 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Technical Support Engineer - UX to join one of our top Tech clients in Orlando, FL. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!  Position Overview/Responsibilities for the Technical Support Engineer - Automations: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with ServiceNow platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues. The Technical Support Engineer addresses documentation and coding gaps using his/her knowledge to help support engineers as well as customers achieve their business goals; while working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team.  Responsibilities Include:

• Successfully diagnose the entire technology stack to resolve technical issues as quickly as possible
• Provide guidance on prioritizing and creating efficient workflows to keep up with workload
• Maintain and display excellent queue and case management skills & perform Case quality Checks to ensure cases are staying on track
• Learn & Deliver training on the new products to end customers
• Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
• Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers

Top Skills:

• 2+ years' professional experience within software engineering - Specifically strong JavaScript, HTML, CSS
• Experience supporting database technologies with strong troubleshooting skills
• Experience troubleshooting, resolving, and providing code level analysis for complex technical issues
• Must have experience supporting SaaS products & integrated systems
• Frontend browser debugging experience required
• Basic Java experience – Writing or debugging Object Oriented code

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

2.  

#LI-Onsite

IDR is seeking a dynamic and innovative Health Data Developer to join one of our top clients. This role is perfect for a seasoned professional with a strong background in ETL Development, Data Schema Design, DBA, Cloud Engineering, or Database Engineering, particularly within the health, life sciences, or pharmaceuticals industry. If you are passionate about leveraging data to drive healthcare innovation and are looking for an opportunity to join a large, growing organization with a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the Health Data Developer:- Work on a cutting-edge project involving the integration of new data sources into a cloud-based data resolution solution- Utilize FHIR or HL7 data experience to create efficient data exchanges- Collaborate with our client's team to merge records without duplicates, ensuring data integrity- Contribute to an initial 6-month contract with potential for extension or conversion- Work remotely with potential for quarterly travel (expenses covered)Required Skills for Health Data Developer:- 5-7+ years of experience as an ETL Developer, Data Schema Designer, DBA, Cloud Engineer, or Database Engineer- Experience with FHIR or HL7 data tools- Proven track record in the health, life sciences, or pharmaceuticals industry- Ability to work in a team-oriented environment and contribute to a positive team culture- Excellent problem-solving skills and attention to detailWhat’s in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to work with an industry-leading organization- Collaborative and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row