Ben McCormick

IDR is seeking a Salesforce Development Lead to join one of our top clients for an opportunity in New York, NY. This role focuses on leading the design and development of telephony integrations within Salesforce Service Cloud and Agentforce solutions for a prominent financial services organization. The position offers a chance to manage complex CRM integrations and lead technical delivery in a dynamic environment.

Position Overview for the Salesforce Development Lead:

• Serves as both a solution lead and hands-on developer for the CTI workstream within the Salesforce Agentforce program.
• Responsible for the end-to-end technical design, development, and delivery of telephony integrations.
• Provides leadership across solution architecture, delivery, and team coordination.
• Partners with stakeholders to define scope, success metrics, and ensure alignment with program objectives.
• Ensures solution quality, security, and compliance in a regulated environment.

Requirements for the Salesforce Development Lead:

• 8–12 years of Salesforce delivery experience, with 4–6 years focused on CTI implementations for Service Cloud and Agentforce.
• Deep expertise in Apex, Lightning Web Components, Omni-Channel, Open CTI, and enterprise telephony integrations (Genesys, NICE inContact, Amazon Connect, Twilio).
• Strong understanding of security, performance, and compliance requirements in Financial Services environments.
• Salesforce certifications such as Platform Developer III and Service Cloud Consultant are preferred.
• Experience leading distributed development teams on regulated Salesforce projects, with a focus on secure coding, CI/CD governance, and audit readiness.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking an ETL Developer to join one of our top clients for an opportunity in Lansing, MI. This role supports enterprise data initiatives focused on building, maintaining, and optimizing ETL pipelines that enable accurate reporting and analytics. The ideal candidate will have a strong SQL background, hands-on experience with ETL tools, and a solid understanding of data quality and performance optimization. Position Overview for the ETL Developer:

• Design, develop, and maintain ETL processes to move data across schemas and tables.
• Extract, transform, validate, and load data to support business intelligence and reporting needs.
• Optimize ETL workflows for performance, reliability, and scalability.
• Ensure data accuracy, integrity, and quality through validation and error-handling processes.
• Support and implement data archival strategies in alignment with project requirements.
• Collaborate with data engineering, analytics, and business teams to support data-driven initiatives.

Requirements for the ETL Developer:

• 3–5+ years of experience as an ETL Developer supporting enterprise data environments.
• Strong hands-on experience with ETL tools such as Informatica or similar platforms.
• Advanced SQL skills with experience in SQL Server and/or Oracle.
• Solid understanding of data modeling, database design, and ETL best practices.
• Experience working with relational databases and large data sets.
• Strong problem-solving and troubleshooting skills related to data pipelines and performance issues.
• Experience with scripting languages (e.g., Python, shell scripting) is a plus.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.