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Ben McCormick

Recruiting Team Lead at IDR, Inc.
4.79
from 81 reviews
91% highly recommended

Recommend
Jobs
ServiceNow Developer
Dallas, Texas, United States
CONTRACT
  • TERMS: contract
  • START DATE: 9/22/25
ServiceNow Developer 
  • Ongoing contract (Client maintains right to hire after 3 months though rarely exercises this right)
  • Location: 100% remote. First week of work will be onsite at nearest client location, remainder of project will be remote. 
Responsibilities:
  • Design, configure, develop, and implement solutions on the ServiceNow platform to meet business requirements.
  • Build and maintain workflows, forms, catalog items, and integrations using JavaScript, Glide, and REST/SOAP APIs.
  • Configure and extend core ServiceNow modules, with a focus on ITSM, CMDB, Service Catalog, HRSD, HRMS, and CSM.
  • Collaborate with business analysts, stakeholders, and other technical teams to translate requirements into scalable ServiceNow solutions.
  • Support platform administration, including access controls, security rules, and performance optimization.
  • Implement best practices for configuration management, platform upgrades, and quality assurance.
  • Contribute to integrations with Medicaid claims systems or other healthcare applications where applicable.
  • Provide documentation, testing, and knowledge transfer for developed solutions.
Requirements:
  • 7+ years of hands-on ServiceNow development and configuration experience (full lifecycle implementation).
  • Strong expertise in core modules such as ITSM, CMDB, Service Catalog, HRSD, HRMS, and CSM.
  • Proven experience with scripting (JavaScript, Glide), workflows, and enterprise integrations (REST/SOAP APIs).
  • Prior exposure to Medicaid Health Systems.
  • ServiceNow certifications (Administrator, Application Developer; HRMS, HRSD or other advanced certifications a plus).
  • Strong understanding of ITIL 4 processes and Agile/Scrum delivery methodologies.
  • Excellent problem-solving, communication, and stakeholder engagement skills.
Preferred: 
  • Experience implementing case management solutions with SLA/entitlement tracking.
  • Background in integrating eligibility verification or claims processing systems.