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Ben McCormick

Recruiting Team Lead at IDR, Inc.
4.79
from 81 reviews
Jobs
ServiceNow Developer
Dallas, Texas, United States
CONTRACT
  • TERMS: contract
  • START DATE: 9/22/25
ServiceNow Developer 
  • Ongoing contract (Client maintains right to hire after 3 months though rarely exercises this right)
  • Location: 100% remote. First week of work will be onsite at nearest client location, remainder of project will be remote. 
Responsibilities:
  • Design, configure, develop, and implement solutions on the ServiceNow platform to meet business requirements.
  • Build and maintain workflows, forms, catalog items, and integrations using JavaScript, Glide, and REST/SOAP APIs.
  • Configure and extend core ServiceNow modules, with a focus on ITSM, CMDB, Service Catalog, HRSD, HRMS, and CSM.
  • Collaborate with business analysts, stakeholders, and other technical teams to translate requirements into scalable ServiceNow solutions.
  • Support platform administration, including access controls, security rules, and performance optimization.
  • Implement best practices for configuration management, platform upgrades, and quality assurance.
  • Contribute to integrations with Medicaid claims systems or other healthcare applications where applicable.
  • Provide documentation, testing, and knowledge transfer for developed solutions.
Requirements:
  • 7+ years of hands-on ServiceNow development and configuration experience (full lifecycle implementation).
  • Strong expertise in core modules such as ITSM, CMDB, Service Catalog, HRSD, HRMS, and CSM.
  • Proven experience with scripting (JavaScript, Glide), workflows, and enterprise integrations (REST/SOAP APIs).
  • Prior exposure to Medicaid Health Systems.
  • ServiceNow certifications (Administrator, Application Developer; HRMS, HRSD or other advanced certifications a plus).
  • Strong understanding of ITIL 4 processes and Agile/Scrum delivery methodologies.
  • Excellent problem-solving, communication, and stakeholder engagement skills.
Preferred: 
  • Experience implementing case management solutions with SLA/entitlement tracking.
  • Background in integrating eligibility verification or claims processing systems.

Help Desk Analyst
Wilmington Manor, Delaware, United States
CONTRACT
  • TERMS: contract
  • START DATE: 9/22/25

IDR is seeking a Help Desk Analyst to join one of our top clients in Delaware. This role offers a unique opportunity to support application-related inquiries, focusing on Microsoft custom-built applications. If you are eager to be part of a dynamic team within a growing organization, we encourage you to apply today!

Position Overview/Responsibilities for the Help Desk Analyst:

  • Provide support for application-related helpdesk inquiries, focusing on Microsoft custom-built applications.
  • Work through helpdesk tickets, understanding issues, and driving them to resolution.
  • Engage in minimal testing to ensure application functionality.
  • Participate in a hybrid work schedule, with initial onsite training followed by remote work, subject to client requirements.
  • Collaborate with our client's team to enhance customer service and support processes.

Required Skills for Help Desk Analyst:

  • Proven experience in an application help desk environment.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Customer service experience with a focus on delivering high-quality support.
  • Familiarity with help desk tools, documentation, and escalation processes.

What's in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture

Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row