Maddie Zook

IDR is seeking a Technical Support Engineer - Platforms to join one of our top Tech clients in Orlando, FL. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!  Position Overview/Responsibilities for the Technical Support Developer - Platforms: The Platform Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. The Engineer will be a part of the Platform Technologies team; This team supports external clients in resolving technical issues that come into the que related to ServiceNow platform issues IE; Reporting cases, dashboards, performance analytics, AI search, NLU (Native Language), etc. We're seeking candidates with a strong database background with understanding of database tables and experience validating data on the back end.   Top Skills:

• 2+ years’ Experience supporting external customers with troubleshooting difficult technical issues
• 2+ years’ experience providing technical support to relational databases; MySQL or PostGres
• 2+ years’ experience Supporting/administering Linux environments
• Must have experience in Unix Shell – Utilizing shell scripting to automate tasks
• Must have experience within database tables & validating data on the back end of databases
• Must be strong in reading & writing JavaScript 
• Experience using or supporting ServiceNow platforms

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

2.  

#LI-Onsite

IDR is seeking a Technical Support Engineer to join one of our top Tech clients in Orlando, FL. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!  Position Overview/Responsibilities for the Technical Support Engineer - Automations: The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.   Responsibilities Include:

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.

Top Skills:

• 2+ years' professional experience within software development - Specifically strong JavaScript 
• Must have experience supporting customers and/or end-users from a technical standpoint - Reporting design, reliability, and maintenance problems or bugs to software engineering
• Must have strong experience supporting Network issues and OS debugging
• Experience Supporting ServiceNow automations

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

1. 1.  

#LI-Onsite

We’re looking for a Digital Business Analyst to join our clients existing product team and help turn business needs into clear, actionable requirements for UI/UX and development teams. The ideal candidate has experience working in Agile environments, writing detailed user stories, and collaborating with designers, developers, and product managers to deliver high-quality digital features. Key Responsibilities:

• Break down high-level features into detailed user stories and technical requirements

• Collaborate with UI/UX and accessibility teams to define application workflows

• Lead or support Agile ceremonies (e.g., grooming, sprint planning, demos)

• Reference Swagger to ensure requirements align with REST API capabilities

• Write release notes, create solution diagrams, and support end-to-end delivery

Must-Have Skills:

• 3-5+ years of experience as a Business Analyst, translating technical requirements into actionable user stories for scrum/agile product teams
• 2+ years' experience writing user stories for UI/UX design and front-end development - Working directly with UI/UX, accessibility, and product teams
• 2+ years' experience leading Scrum ceremonies including leading product backlog grooming
• Must be able to read and interpret REST API documentation using tools like Swagger.
• Must have experience using Jira to manage product backlogs, track issues, and document requirements.
• Experience managing multiple initiatives and meet monthly release cycles

What’s in it for you?

• Competitive compensation package

• Full Benefits: Medical, Vision, Dental, and more!

• Opportunity to join an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row #LI-Hybrid

IDR is seeking a Digital Solutions Architect to join one of our top clients in Atlanta, GA. This role is pivotal in bridging the gap between external teams and digital solutions teams, ensuring seamless integration and communication across software, hardware, and design projects. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview & Responsibilities for the Digital Solutions Architect:

• Function as a high-level technical resource for digital solutions projects, including system architecture modeling and troubleshooting.
• Manage development environments and platforms, fostering best practices for digital solutions.
• Serve as the technical liaison between external teams and digital solutions teams.
• Collaborate within an Agile project environment to ensure project success.

Required Skills for the Digital Solutions Architect:

• Bachelor's degree in Software Engineering or a related field.
• Minimum of 5 years of experience in software engineering projects, particularly in embedded development.
• Proficiency in programming languages such as C, C++, C#, Java, or Python.
• Solid understanding of UML (Unified Modeling Language) for system architecture modeling.
• Experience in acting as a technical liaison across multiple teams.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry
• Experience in 4 major markets
• Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Data Security Analyst to join one of our top clients in Austin, TX. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Data Security Analyst:

• Performs queries and generate reports about fraud trends leveraging security and fraud analysis tools. 

• Maintains code library to ensure continued performance and effectiveness of fraud queries and tools. 

• Creates, tracks, and analyzes data and develops detailed analytic metrics packages for senior-level management. 

• Collects, processes, preserves, and analyzes digital-related evidence to support fraud investigations. 

• Responds to crises or urgent situations to mitigate immediate and potential threats. Uses mitigation, preparedness, and response and recovery approaches. Investigates and analyzes all relevant response activities. 

• Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources. 

• Perform fraud risk analysis (e.g., threat, vulnerability, and probability of occurrence) whenever an application or system undergoes a major change and provide recommendations for mitigation strategies/solutions. 

• Read, interpret, and execute simple scripts on Windows and UNIX systems (e.g., those that perform tasks such as: parsing large data files, automating manual tasks, and fetching/processing remote data). 

• Assesses and monitors fraud events related to system implementation and testing practices. 

• Performs event correlation using information gathered from a variety of sources within the enterprise to gain situational awareness and determine the effectiveness of an observed fraud event. 

Required Skills for the Data Security Analyst:

• 2+ years of full-time cybersecurity, information security, fraud analysis, systems analysis, programming, computer operations, IT business analysis, or other IT-related experience 
• Experience with risk management frameworks as it pertains to the National Institute of Standards and Technology 
• Experience with various security monitoring tools, network and web assessment tools, and scripting languages.    

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

IDR is seeking a dedicated and experienced Epic Application Coordinator - Grand Central to join one of our top clients in ATLANTA. This role is perfect for a professional with a strong background in Epic systems, particularly in the clinical or revenue cycle areas, and a knack for designing and implementing effective system configurations. If you are a self-starter with excellent communication skills and a commitment to continuous learning, we encourage you to apply today!

 

Position Overview/Responsibilities for the Epic Application Coordinator - Grand Central:

 

• Provide technical expertise in the Epic Grand Central application

• Design and implement workflows within the Epic system, translating clinical and financial requirements into effective system configurations

• Troubleshoot and provide high-level support for the Epic system

• Collaborate with various teams, including IT and clinical staff, on new system implementations

• Maintain current Epic certification and stay informed about changes in Epic and healthcare IT

Required Skills for Epic Application Coordinator - Grand Central:

 

• Solid experience with Epic systems, particularly in the clinical or revenue cycle areas

• Proven ability to design and implement workflows within the Epic system

• Strong problem-solving abilities and experience in handling tough situations, particularly when on-call

• Experience working with various teams, including IT and clinical staff

• Current Epic certification and a commitment to continuous learning

   

What’s in it for you?

 

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

   

Why IDR?

 

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

Delphi Support Engineer – Bilingual (Spanish)

Locations: Remote (Must work Mexico time zone hours) Schedule: Full-time – Mexico Time Zone (Mountain Time)

IDR is seeking a Delphi Support Engineer to join a high-performing internal technology team supporting legacy and modern application environments. This role provides hands-on support for Delphi-based applications and related database systems. The ideal candidate will be fluent in Spanish and English, and able to work regular business hours aligned to Mexico’s time zone.

Position Overview / Responsibilities:

• Provide application support and technical troubleshooting for Delphi-based software

• Diagnose and resolve database issues in MS SQL Server and Firebird

• Support installations, upgrades, and configurations of internal platforms

• Analyze logs and replicate bugs to identify root causes

• Collaborate with development and QA teams to escalate and resolve complex issues

• Engage directly with end users and stakeholders to ensure smooth operation

• Document technical solutions and contribute to support knowledge base

• Participate in virtual meetings with global internal teams, including leadership stakeholders

Required Skills:

• 5+ years of hands-on experience with Delphi (Object Pascal)

• Experience supporting or developing with MS SQL Server (2019 preferred)

• Fluent in Spanish and English – able to support Spanish-speaking stakeholders

• Comfortable working Mexico time zone (Mountain Time) schedule

• Strong understanding of client-server architecture and Windows OS environments

• Excellent problem-solving, communication, and documentation skills

Preferred Qualifications:

• Familiarity with Firebird 4 and Report Builder

• Experience with version control systems (e.g., Git, SVN)

• Prior work in a technical support or customer-facing engineering role

• Exposure to REST APIs, web services, and cross-platform integrations

What’s in it for you?

• Opportunity to work on niche, legacy-support initiatives with long-term impact

• Remote-first role with flexible geographic options aligned to time zone

• High visibility across global teams and direct engagement with leadership

• Dynamic, collaborative environment focused on internal excellence and delivery

IDR is seeking an Oracle ERP Business Analyst to join one of our top clients in Nashville, TN. This role is pivotal in supporting our client's transition from Oracle E-Business Suite (R12) to Oracle Cloud ERP, with a focus on procurement systems. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Oracle ERP Business Analyst:

• Provide functional and technical support for procurement workflows, purchase orders, invoices, and related modules during the transition to Oracle Cloud ERP.

• Engage in troubleshooting, requirements gathering, and system testing to ensure a seamless go-live process.

• Collaborate closely with business leads, IT team members, and consulting partners to support procurement system needs.

• Develop and maintain test plans, test cases, and documentation for system configurations and processes.

• Offer primary production support for Procurement modules in both Oracle R12 and Oracle Cloud, with backup support for Financial modules.

Required Skills for Oracle ERP Business Analyst:

• Experience with Oracle Cloud ERP or Oracle EBS R12 in procurement modules, or strong procurement experience in another ERP system (e.g., SAP, PeopleSoft).

• Proven functional and/or technical experience as a Business Analyst or ERP super user.

• Strong troubleshooting skills for system and workflow issues.

• Proficiency in Excel, including formulas, VLOOKUP, and pivot tables.

• Ability to gather requirements and collaborate effectively with both technical teams and business users.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

  #Li-hybrid

Java Full Stack React JS Developer

Location: Chicago, IL Schedule: Onsite

IDR is seeking a highly skilled Java Full Stack React JS Developer to join a dynamic and collaborative engineering team focused on building scalable enterprise applications. This is an exciting opportunity for a developer with a strong foundation in Java, Spring Boot, and ReactJS to contribute to high-impact solutions in a fast-paced Agile environment.

Position Overview / Responsibilities:

• Design, build, and maintain scalable full-stack applications using Java, ReactJS, and Spring Boot

• Develop and integrate RESTful APIs and support front-end to back-end connectivity

• Enhance and maintain existing Spring Boot microservices and legacy systems

• Participate in architectural and design discussions with Agile team members

• Write clean, testable code and build unit tests using JUnit5

• Collaborate closely with Product Owners, Scrum Masters, and DevOps engineers

• Support CI/CD automation through tools like Jenkins, Harness, and Trident

• Troubleshoot application issues and participate in performance tuning

• Work within Git-based version control environments and Linux/PCF/OCP systems

• Drive quality and process improvements across the SDLC lifecycle

Required Skills:

• 6+ years of professional experience in full-stack software development

• Strong hands-on experience with Java, Spring Boot, and REST APIs

• Proficiency with ReactJS, JavaScript (ES6+), HTML, and CSS

• Solid experience with relational databases such as Oracle and SQL

• Working knowledge of Node.js, Spring Batch, and Spring Data JPA

• Familiarity with source control tools such as Git and SVN

• Experience working in Agile environments and collaborating across Scrum teams

• Exposure to CI/CD tools and DevOps practices, including Jenkins, Trident, or Harness

• Comfortable working in Linux-based environments, with knowledge of OCP or PCF

Preferred Qualifications:

• Experience with SOAP web services

• Prior exposure to containerized environments (Docker, Kubernetes, etc.)

• Knowledge of OpenShift (OCP) or other cloud-native platforms

• Understanding of Agile SAFe methodology

• Familiarity with system monitoring and performance optimization practices

What’s in it for you?

• Work on end-to-end delivery of enterprise-scale systems

• Join a highly collaborative team focused on engineering excellence and scalable design

• Gain hands-on exposure to modern frameworks and deployment pipelines

• Drive development quality through meaningful technical contributions in a structured Agile setup

• Be part of an environment that values continuous learning and innovation