Will McDonald

IDR is seeking a Licensing Analyst to join one of our top clients for a 3 month contract + extensions opportunity. This is onsite in Brentwood, TN. If you meet the below requirements, please apply today!

Responsibilities of the Licensing Analyst:

• Meets regularly with Licensing Staff to monitor department workflow to find efficiencies in licensing processes and to assist in equitable distribution of workloads as necessary.
• Partners with internal and external business partners to research, develop, and implement - with direction of Manager - procedures that promote the company's continued compliance with all applicable federal, state, and local regulatory requirements.
• Performs business critical and time sensitive research of federal, state, and local statutes and regulations to determine license and permit requirements. Analyzes and creates courses of action designed to promote adherence with new and existing laws and regulations. Train and develop staff with best practices to ensure the Company's long term compliance.
• Prepare for and lead meetings with the staff as well as other business partners.
• Review licensing paperwork and check requests before final approval is granted to assure licenses are renewed timely and accurately.
• Perform monthly review of department, general ledger, re-class paperwork and key account reconciliations. Communicate any variances to budget or any inconsistent trends to Manager. Develop staff to become efficient and accurate in monthly re-class reporting requirements

Qualifications of the Licensing Analyst:

• 7+ years of experience in a corporate environment with direct supervisory responsibilities.
• Strong research capabilities, including the ability to investigate issues, compare alternative courses of action and move to decision-making.
• Microsoft Skills (Excel, V-Lookups, Word, etc.)
• Experience in business licensing, law, paralegal, project management, or related field.
• Worked in a law firm, has any law experience.

What’s In It for You?

• Competitive compensation and bonus potential
• Direct hire opportunity
• Much, much more!

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-onsite

IDR is seeking a Staff AWS Connect Developer to join one of our top clients in Denver, CO. This position is perfect for a technical expert with a strong background in AWS Connect architecture and development. If you're passionate about building scalable, integrated contact center solutions using the latest AWS technologies, and you're eager to work in a collaborative and innovative environment, apply today!

Position Overview/Responsibilities for the Staff AWS Connect Developer:

• Design and implement AWS Connect contact flows, including IVR menus, call routing, and backend integrations.

• Configure AWS Connect instances, queues, phone numbers, and custom contact attributes based on business needs.

• Develop Lambda functions (in JavaScript or C#) to support dynamic call routing, backend operations, and API-based integrations.

• Create serverless solutions using AWS Lambda for data processing, database operations, and business logic execution within contact flows.

• Integrate AWS Connect with services such as DynamoDB, S3, Lex, and other AWS tools to enhance performance and capabilities.

• Set up and manage AWS API Gateway for exposing Lambda functions via RESTful APIs, including authentication, rate-limiting, and security configurations.

• Monitor system performance using AWS CloudWatch; identify and implement optimizations for call flows, routing strategies, and scalability.

• Document technical designs, code, deployment steps, and best practices to ensure repeatable and secure implementations.

• Collaborate cross-functionally with developers, architects, product owners, and business stakeholders to gather requirements and deploy solutions.

• Provide troubleshooting support and continuous improvements for AWS Connect infrastructure and custom Contact Control Panels (CCPs).

• Stay up to date with the latest AWS Connect best practices, tools, and industry trends.

Required Skills for the Staff AWS Connect Developer:

• 6+ years of experience in AWS Connect design, development, and implementation.

• Deep expertise in AWS services including Lambda, DynamoDB, S3, IAM, CloudFormation, and CloudWatch.

• Proficiency in JavaScript, Python, Java, or React.

• Experience with IVR systems, telephony integrations, and advanced contact routing strategies.

• Strong understanding of RESTful APIs, web services, and microservices architectures.

• Excellent troubleshooting skills and ability to debug complex cloud systems.

• Effective communication skills and ability to collaborate with both technical and non-technical teams.

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

Preferred Skills:

• AWS Certifications (e.g., Solutions Architect, Developer).

• Experience with CI/CD pipelines and DevOps practices.

• Familiarity with custom CCP development and deployment.

What’s in it for you?

• Competitive compensation package

• Full Benefits: Medical, Vision, Dental, and more!

• Opportunity to work with a top-tier, innovative organization

• Collaborative and forward-thinking team environment

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $78-84.50/hr based on experience

#LI-Onsite  

IDR is seeking a Sr Workday Analyst to join one of our top clients in a remote capacity. This role is perfect for individuals who excel in project management and have a strong background in Workday Integration. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Sr Workday Analyst:

Lead HCM integration development projects, ensuring accurate data exchange with internal partners and vendors. Build and maintain positive relationships with partners and vendors to understand their needs and provide insightful recommendations. Design, develop, and automate data flows to enhance productivity and support organizational goals. Gather requirements for integrations and applications, and oversee design, development, testing, implementation, and troubleshooting. Demonstrate high proficiency in system knowledge, process analysis, and communication with leadership.

Required Skills for Sr Workday Analyst:

• 4+ years of hands-on experience with Workday Integration, including Workday Studio, Connectors, EIB, and XML/XSLT.
• Strong understanding of Workday HCM and its security and data governance.
• Excellent problem-solving skills and attention to detail.
• Bachelor's degree in Computer Science, Information Systems, Mathematics, Business Administration, or equivalent work experience.
• Workday Certification is highly desired.

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry-leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Remote

IDR is seeking an Actuary to join one of our top clients in Brighton, MA. This role is perfect for a math and finance enthusiast who excels in building and testing computer models to predict the financial performance of insurance and annuity products. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Actuary: Create and maintain actuarial models using the Milliman Integrate Actuarial platform to support GAAP, US, and Bermuda statutory reporting. Develop tools for testing new models and support assumption updates to quantify impacts. Collaborate with the model production team to produce accurate quarterly and monthly valuation results. Ensure adherence to model development best practices, including design, change management, and documentation. Provide support during internal and external audits and regulatory examinations.

Required Skills for Actuary: FSA or established ASA with over 4 years of experience in the life and annuity insurance industry. Proficiency in MG ALFA or similar actuarial projection software. Strong communication, technical, and analytical skills. Experience with US GAAP valuation is preferred. Familiarity with programming languages such as Python or SQL is a plus.

What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Help Desk Analyst to join one of our top clients in Antioch, TN. This role is pivotal in providing timely and professional technical support to end users, ensuring seamless communication and resolution of technical issues. If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today!

Position Overview/Responsibilities for the Help Desk Analyst:

Provide prompt and effective resolution to end user calls and work orders. Engage in continuous communication with the department and end users to ensure clarity and satisfaction. Diagnose and resolve hardware and software issues, utilizing all available resources. Communicate complex technical solutions in an understandable manner to users with varying levels of technical expertise. Participate in a 24/7 on-call rotation to ensure round-the-clock support.

Required Skills for Help Desk Analyst:

Minimum of 2 years of customer service experience. High school diploma or G.E.D. required. Strong written and verbal communication skills. Ability to collaborate effectively with team members and end users. Proficiency in Microsoft Office and familiarity with multi-user telephone systems.

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row 

IDR is seeking a Accounts Payable Implementation Specialist to join one of our top clients in Richardson, Texas. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Responsibilities for the Accounts Payable Implementation Specialist: The Accounts Payable Implementation Specialist will play a critical role in supporting a major GEP system implementation with a strong focus on SAP Accounts Payable. This individual will serve as a hands-on AP leader, providing expertise in testing, troubleshooting, and stakeholder communication during the ongoing system transformation. Required Skills for the Accounts Payable Implementation Specialist:

• 5+ years in SAP Accounts Payable (invoice processing, payment runs, reconciliation, vendor management).
• 3+ years in a lead or supervisory role, with experience overseeing either onshore or offshore resources.
• 3+ years of experience performing UAT/system testing, defect resolution, and troubleshooting in AP/Procure-to-Pay environments.
• Experience completing full lifecycle system implementations (SAP AP mandatory; Ariba and OpenText strongly preferred).
• Proven ability to act as an SME during go-live support, including stakeholder communication, end-user training, and issue resolution.
• Bilingual (Spanish/English) highly desirable, with proven ability to support bilingual user groups.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Onsite  

IDR is seeking a Digital Marketing Intern to join one of our top clients in El Segundo, CA. This exciting internship offers a unique opportunity to dive into the world of healthcare marketing, leveraging artificial intelligence to drive impactful digital campaigns. If you are eager to be part of a dynamic team that is at the forefront of innovation in the urology space, we encourage you to apply today!

Position Overview/Responsibilities for the Digital Marketing Intern: Collaborate with our client's team to analyze past digital campaign performance, focusing on email engagement, ad effectiveness, and lead generation. Utilize generative AI platforms to create and test engaging content, including email copy, ad visuals, and landing page messaging. Optimize content through A/B testing and predictive analytics to enhance personalization and conversion rates. Work cross-functionally with marketing, medical affairs, and digital teams to ensure cohesive messaging. Present insights and strategic recommendations to senior stakeholders.

Required Skills for Digital Marketing Intern: Currently pursuing a degree in Marketing, Business, Data Science, Communications, or a related field. Strong interest in AI, digital marketing, and healthcare. Excellent written and verbal communication skills. Analytical mindset with a curiosity for exploring new tools and trends. Experience with AI platforms such as ChatGPT, Jasper, or Midjourney is a plus.

What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybird 

ServiceNow Developer 

• Ongoing contract (Client maintains right to hire after 3 months though rarely exercises this right)
• Location: 100% remote. First week of work will be onsite at nearest client location, remainder of project will be remote. 

Responsibilities:

• Design, configure, develop, and implement solutions on the ServiceNow platform to meet business requirements.
• Build and maintain workflows, forms, catalog items, and integrations using JavaScript, Glide, and REST/SOAP APIs.
• Configure and extend core ServiceNow modules, with a focus on ITSM, CMDB, Service Catalog, HRSD, HRMS, and CSM.
• Collaborate with business analysts, stakeholders, and other technical teams to translate requirements into scalable ServiceNow solutions.
• Support platform administration, including access controls, security rules, and performance optimization.
• Implement best practices for configuration management, platform upgrades, and quality assurance.
• Contribute to integrations with Medicaid claims systems or other healthcare applications where applicable.
• Provide documentation, testing, and knowledge transfer for developed solutions.

Requirements:

• 7+ years of hands-on ServiceNow development and configuration experience (full lifecycle implementation).
• Strong expertise in core modules such as ITSM, CMDB, Service Catalog, HRSD, HRMS, and CSM.
• Proven experience with scripting (JavaScript, Glide), workflows, and enterprise integrations (REST/SOAP APIs).
• Prior exposure to Medicaid Health Systems.
• ServiceNow certifications (Administrator, Application Developer; HRMS, HRSD or other advanced certifications a plus).
• Strong understanding of ITIL 4 processes and Agile/Scrum delivery methodologies.
• Excellent problem-solving, communication, and stakeholder engagement skills.

Preferred: 

• Experience implementing case management solutions with SLA/entitlement tracking.
• Background in integrating eligibility verification or claims processing systems.

IDR is seeking an Oracle ERP Business Analyst to join one of our top clients in Nashville, TN. This role is pivotal in supporting our client's transition from Oracle E-Business Suite (R12) to Oracle Cloud ERP, with a focus on procurement systems. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Oracle ERP Business Analyst:

• Provide functional and technical support for procurement workflows, purchase orders, invoices, and related modules during the transition to Oracle Cloud ERP.

• Engage in troubleshooting, requirements gathering, and system testing to ensure a seamless go-live process.

• Collaborate closely with business leads, IT team members, and consulting partners to support procurement system needs.

• Develop and maintain test plans, test cases, and documentation for system configurations and processes.

• Offer primary production support for Procurement modules in both Oracle R12 and Oracle Cloud, with backup support for Financial modules.

Required Skills for Oracle ERP Business Analyst:

• Experience with Oracle Cloud ERP or Oracle EBS R12 in procurement modules, or strong procurement experience in another ERP system (e.g., SAP, PeopleSoft).

• Proven functional and/or technical experience as a Business Analyst or ERP super user.

• Strong troubleshooting skills for system and workflow issues.

• Proficiency in Excel, including formulas, VLOOKUP, and pivot tables.

• Ability to gather requirements and collaborate effectively with both technical teams and business users.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

  #Li-hybrid