Remote EST, United States
$266 - $309 weekly margin
Client Job Title: Patient Engagement Specialist
Reason for Opening: They have this department established but this is a pilot program within to help with increased patients from MPG practices growing and new acquisitions. There is a potential for some of these roles to convert perm for the high performers.
Length: Contract until end of March timeframe. There is a potential for some of these roles to convert perm for the high performers but cannot guarantee it at this point.
Pay: $18.50 - $21/hr - this is their internal range and want to keep it here due to the possibility of converting candidate FTE.
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PLEASE NOTE: If the candidates convert perm and they are making $21/hr with limited experience, they will take a decrease in pay. We NEED to be having this conversation on the front end.
Address: Remote
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1st best scenario - Ideally in FL since MPG is heavily in the state
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2nd best scenario - anywhere EST
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3rd and last opeion - anywhere is CST but need to be okay working EST hours
Schedule:
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Mon/Tues 8 am - 5pm and Wed/Thurs/Fri 8am to 12pm
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Mon/Tues 8 am - 5pm and Wed/Thurs/Fri 1pm to 5pm
Manager(s): Ashlynn Richardson - Manager, Patient Engagement
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Has been with MPG for 10 years
Job Duties:
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Manage incoming phone-based and electronic patient communications, including scheduling requests, appointment changes, general inquiries, and care access needs.
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Apply provider template rules, visit type requirements, payer or referral considerations, and site-specific standards to schedule accurately.
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Verify and update patient demographics, insurance information, contact preferences, and required appointment documentation.
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Route clinical messages, prescription requests, symptom concerns, and non-routine patient questions to the appropriate care team or licensed clinical staff.
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Resolve routine scheduling barriers, access issues, duplicate requests, and incomplete information by using established workflows and available system resources.
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Support defined patient engagement projects, including appointment backlog cleanup, outreach list completion, access improvement tasks, and data correction activities.
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Identify recurring call drivers, documentation gaps, or workflow barriers and escalate patterns to more experienced staff or leadership.
Minimum Requirements
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High school diploma or GED required
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2+ years of experience as a healthcare call center/member service/scheduler
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Healthcare is more important than call center but I think we should be able to find both.
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Working knowledge of appointment scheduling, insurance verification, patient communication, care team message routing, and electronic medical record documentation.
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Please list EMR in Skills summary at the top and under each employer - resumes that do not have this will be rejected.
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Experience using scheduling systems, electronic medical records, call center platforms, and patient communication tools.
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Ability to interpret established procedures and resolve routine or moderately complex patient access issues.
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No time off before Jan, if any at all
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Need to be available to interview same or next day and complete onboarding within 48 hours (OB docs, BGC and submit a DT).
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Strong communication, organization, accuracy, and service recovery skills.
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Ability to manage confidential information and follow HIPAA, privacy, and information security requirements.
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Resume on HCS letterhead
Preferred Requirements
Equipment: We need candidates to clear and then MPG will ship them equipment.
Estimated Start Date: First class will be 11/16 and second class will be 11/30
Training: They will go about a 3-4 week training and nesting period.
Interview Process:
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We will send candidate resumes in email to Ashlyn, Nikki and cc Desiree
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They will reply with a yes or no to interviewing
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Ashlynn agreed to an interview grid with only one Teams video interview so once she says yes to their resume, we will schedule on the grid for an interview. We will send the calendar invite to Ashlyn, Nikki and cc Desiree.
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Ashlynn said we will get feedback same day and she wont drag her feet.
EMR: MPG uses Athena EMR.
About Millennium Physicians Group (MPG):
Founded in Port Charlotte on the Southwest Florida coast in 2008, Millennium is quickly becoming one of the most successful and fastest-growing physician groups in the country. We are physician-led, meaning we value our physicians’ insights to guide our continued success, and we trust them to provide the best care for their patients. Our team works together to ensure the best interests of our healthcare providers remain at the center of all we do. In recognizing that physicians are the foundation of our organization, we’ve achieved industry-leading physician engagement and nation-leading results.
