Sylvia Bier

Vice President, AI Engineer -  Full Time - Hybrid About the Role Our client, a leading NYC fintech firm, is hiring a VP Artificial Intelligence Engineer to lead the design, development and delivery of production-grade AI systems that drive measurable business outcomes across the firm. This individual will own key workstreams and serve as a technical leader, driving system design, mentoring engineers, partnering directly with business stakeholders and ensuring that AI capabilities are built to production-grade standards of reliability, scalability, and measurability. Responsibilities

• Lead the architecture and delivery of production AI systems, including document intelligence (IDP), intelligent knowledge systems, agentic orchestration, conversational AI and generative AI applications.
• Own AI projects end-to-end, from problem scoping and stakeholder alignment through solution design, implementation, deployment, monitoring and continuous improvement.
• Drive technical design and architectural decisions for the team, including API design, system decomposition, evaluation strategy and infrastructure patterns, establishing standards that raise the quality bar across the AI/ML platform.
• Architect and champion robust evaluation frameworks for AI systems, defining statistically sound, problem-specific metrics, curating benchmark datasets and enforcing strict versioning to ensure reproducibility and continuous improvement.
• Partner directly with cross-functional stakeholders, including the Product, Operations, Legal, and Business teams, to identify AI opportunities, translate requirements into technical plans, and communicate tradeoffs, risks, and recommendations clearly.
• Mentor and develop engineers on the team through code review, design review, pair problem-solving, and knowledge sharing, acting as a technical role model and raising the overall capability of the group. 

Qualifications

• 7+ years of experience developing and deploying production AI/ML systems, including cloud-native solutions on AWS or similar platforms, with a proven track record of delivering complex applications from design through production.
• Strong proficiency in Python and software engineering best practices, including source control, CI/CD, testing, documentation, and the development of scalable, maintainable software
• Deep expertise building production AI solutions, including LLM applications, AI agents, retrieval-augmented generation (RAG), conversational AI, document intelligence, and agentic workflows, with hands-on experience using modern AI frameworks, tooling, and protocols such as MCP and A2A.
• Experience designing, deploying and operating end-to-end machine learning pipelines, including model training, deployment, monitoring, evaluation, and continuous improvement in production environments.
• Strong foundation in statistics, experimentation, data quality, and AI system evaluation, with experience developing benchmarks, defining performance metrics, analyzing errors, and optimizing systems for accuracy, reliability, scalability, cost, and latency
• Experience leading technical design and architectural decisions, conducting code and design reviews, mentoring engineers and driving engineering excellence across teams
• Excellent written and verbal communication skills, with the ability to document technical solutions, collaborate with cross-functional stakeholders, and communicate complex concepts to both technical and non-technical audiences
• Experience in financial services or FinTech, particularly within document-heavy, regulated, or compliance-sensitive environments is highly preferred.

Benefits

• The base salary range for this role is $170,000 to $210,000 plus bonus and equity. 
• Hybrid schedule: in office Monday–Thursday with the flexibility to work remotely on Friday.

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IT Systems Administrator

Employment Type: Full-Time

Location: Patterson, NY – On-Site Compensation: $90,000–$110,000 Base Work Authorization: U.S. Citizenship Required; this position does not offer employment sponsorship. Background Check: Required About the Role

Our client is seeking an IT Systems Administrator to provide hands-on, on-site IT support and help keep day-to-day technology operations running smoothly across office, engineering, and production environments.

This role will serve as the primary on-site resource for end-user support while also taking ownership of recurring systems, network, endpoint, and infrastructure tasks. A managed service provider (MSP) handles much of the Tier 2/Tier 3 support, so this position will work closely with the MSP while owning the hands-on work performed on-site.

The ideal candidate is a hands-on IT professional with solid networking and systems administration fundamentals who can work independently, manage a varied IT queue, and troubleshoot issues across both users and infrastructure.

Key Responsibilities End-User & On-Site IT Support

• Serve as the primary on-site contact for users across office, engineering, and production environments.
• Troubleshoot hardware, software, printing, connectivity, and workstation issues.
• Own the day-to-day IT support queue and prioritize competing requests.
• Install, configure, patch, and maintain workstations, laptops, servers, and business applications.
• Provision and manage endpoints, including imaging, patching, endpoint protection, and asset tracking.

Network & Infrastructure Administration

• Administer and troubleshoot FortiGate firewalls, Cisco switches, and 802.1X/NAC.
• Perform routine network changes and troubleshooting under the direction of the IT Director.
• Support core networking technologies including TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.
• Support VMware ESXi environments, hyperconverged infrastructure, and backups, escalating complex issues to the MSP or IT Director.

Microsoft & User Administration

• Administer users, groups, and access within a Microsoft 365 environment.
• Manage employee onboarding and offboarding.
• Support Windows desktop and Windows Server environments, Active Directory, and related systems.

Security & IT Operations

• Review patching reports and vulnerability scan results and address routine findings.
• Help maintain endpoint security, patching, backups, and system health.
• Follow and support security practices aligned with NIST 800-171 Rev. 2.
• Maintain accurate documentation, equipment inventories, and IT records.
• Coordinate effectively with the remote MSP on escalated systems and infrastructure issues.

Required Qualifications

• 3–5 years of hands-on IT support or systems administration experience, preferably in a small-to-mid-sized organization.
• Hands-on experience administering FortiGate firewalls and Cisco switches, including 802.1X/NAC.
• Working knowledge of Windows desktop, Windows Server, Active Directory, and Microsoft 365.
• Strong networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and Wi-Fi troubleshooting.
• Experience installing, configuring, and patching operating systems and software.
• Experience with endpoint management, patching, endpoint protection, backups, and asset tracking.
• Ability to work independently on-site, manage a mixed IT queue, and coordinate effectively with a remote MSP.
• Strong documentation and communication skills.
• One or more relevant certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, or Fortinet, or equivalent hands-on experience.
• High school diploma required; associate degree in IT or a related field preferred.
• Ability to work on-site and lift/move IT equipment.
• U.S. citizenship required.
• Ability to successfully complete a background check.

Preferred Qualifications

• Experience administering VMware ESXi and hyperconverged or software-defined storage environments.
• Experience administering a Microsoft 365 tenant or similar controlled/cloud environment.
• Familiarity with NIST 800-171 Rev. 2, CMMC, or comparable security/compliance frameworks.
• CCNA or Fortinet certification.
• Experience supporting manufacturing, engineering, or other operational environments.
• Familiarity with ERP systems; Odoo experience is a plus.
• PowerShell or other scripting/automation experience for routine IT tasks.

Why This Role?

• Hands-on ownership across end-user support, networking, systems, endpoints, and infrastructure.
• Opportunity to work directly with an IT Director while partnering with an established MSP.
• Exposure to enterprise networking, virtualization, Microsoft 365, endpoint security, and compliance.
• A role with meaningful day-to-day responsibility rather than a narrowly defined help desk function.
• $90,000–$110,000 base salary bonus eligible with a fully on-site work environment.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

SVP, Lead AI/MLOps Infrastructure Engineer – Full Time – Hybrid We’re partnering with our client, a fast-growing fintech firm, on a senior-level hire to lead and own the infrastructure behind their AI and machine learning platforms. This is a highly visible, hands-on leadership role where you’ll own the end-to-end AI/ML platform stack, from training and inference infrastructure to model serving, reliability, and cost, while setting the MLOps roadmap and standards for the team. The priority here is MLOps and AI infrastructure first, built on deep AWS, Terraform, and production ML / GenAI experience. What You’ll Be Doing

• Own the end-to-end AI/ML platform stack: orchestration, compute (including GPU), storage, and model serving
• Build and operate MLOps pipelines across the full model lifecycle: training, validation, versioning, and deployment
• Productionize AI/ML and GenAI (LLM) workloads in partnership with ML engineers and data scientists
• Design and manage cloud-native AWS infrastructure using Kubernetes, and own Infrastructure as Code standards (Terraform)
• Own SLAs/SLOs for model serving and inference; lead monitoring, drift detection, and incident response
• Build internal tooling and standardized environments that boost ML engineer productivity (e.g., MLflow, Kubeflow, Weights & Biases, Ray)
• Drive data governance, privacy compliance, and cost optimization across training and inference workloads
• Set the MLOps roadmap and mentor engineers on infrastructure and MLOps best practices

What They’re Looking For

• 15+ years of experience in DevOps, SRE, or platform engineering, with AWS as primary cloud
• Proven, hands-on experience building and operating MLOps pipelines in production (key priority)
• Experience with MLOps tooling, including model registries, experiment tracking, and feature stores
• Exposure to Generative AI / LLM workloads, including AWS Bedrock
• Strong Infrastructure as Code (Terraform) and scripting skills (Python or similar)
• Solid Linux, systems, and troubleshooting fundamentals
• Excellent communicator, comfortable collaborating across teams

Nice to Have

• Hands-on Kubernetes, containerized workloads, and cloud networking
• Experience in regulated or fintech environments
• Background optimizing costs for compute-intensive (GPU) workloads

Why This Role

• Own and shape the AI platform at a growing fintech
• High-impact leadership role setting MLOps strategy and standards
• Strong compensation: $200K–$230K base + bonus + equity
• Comprehensive benefits, including retirement match and unlimited PTO
• Hybrid model: 4 days onsite / 1 day remote (NYC area)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

Overview

Our direct client seeking a hands-on Director of Enterprise Systems to lead and evolve their technology environment while helping drive the next phase of growth through automation, AI, and business-focused technology initiatives.

This role serves as a strategic partner to leadership, aligning systems, vendors, and technology investments with business priorities. The ideal candidate combines strong technical and infrastructure expertise with the ability to identify opportunities where technology, automation, and AI can improve efficiency, decision-making, and execution across the organization.

This is a highly visible role within a lean team environment. Success requires both strategic thinking and a willingness to roll up your sleeves to help solve complex technology challenges when needed.

Responsibilities Technology Strategy & Business Enablement

• Own and execute the organization's technology strategy, aligning initiatives with business goals and long-term growth objectives
• Partner closely with leadership to identify opportunities to improve operational efficiency, decision-making, and execution through technology
• Evaluate emerging technologies, automation opportunities, and AI solutions that can create measurable business value
• Develop and drive an AI adoption roadmap, identifying practical use cases and ensuring successful implementation across the organization
• Communicate technology initiatives, priorities, and ROI to executive leadership

Systems, Automation & Innovation

• Own the lifecycle of core business systems, including evaluation, implementation, integration, enhancement, and optimization
• Lead automation initiatives that reduce manual processes and improve operational performance
• Ensure systems architecture supports scalable growth and future AI capabilities
• Continuously assess and improve technology platforms to support evolving business needs

IT Operations & Infrastructure

• Provide oversight of infrastructure, cloud platforms, networks, and enterprise systems to ensure reliability, performance, and scalability
• Lead resolution of complex technology issues and critical business-impacting incidents
• Partner with technical staff and vendors to maintain secure and efficient operations
• Maintain disaster recovery and business continuity capabilities

Cybersecurity & Risk Management

• Develop and maintain cybersecurity policies, controls, and risk management practices
• Support compliance initiatives, audits, and security assessments
• Ensure technology environments follow industry best practices for security and governance

Vendor Management & Governance

• Manage relationships with technology vendors, service providers, and external partners
• Evaluate vendor performance, negotiate contracts, and ensure alignment with business objectives
• Manage technology budgets with a focus on ROI and business impact
• Establish technology standards, documentation, and governance processes

Qualifications

• 5-10 years of progressive experience leading technology initiatives, enterprise systems, infrastructure, or IT operations
• Demonstrated experience implementing automation, AI, or digital transformation initiatives that delivered measurable business outcomes
• Strong knowledge of Microsoft 365, Azure, enterprise applications, and hybrid cloud environments
• Experience evaluating, selecting, implementing, and optimizing business systems and technology platforms
• Solid understanding of infrastructure, networking, cybersecurity, and identity management
• Experience managing vendors, technology budgets, and third-party service providers
• Familiarity with IT service management and project delivery methodologies
• Relevant technical certifications are a plus

What We're Looking For

• A hands-on technology leader who enjoys building solutions, not just managing them
• Strong communicator who can work effectively with technical teams, business stakeholders, and executive leadership
• Comfortable operating in a fast-moving environment where priorities can evolve and decisions must be made with incomplete information
• Confident and collaborative, with the ability to influence without creating friction
• Naturally curious about emerging technologies and passionate about using AI and automation to solve business challenges
• Organized, adaptable, and capable of managing multiple priorities simultaneously

Apply today for immediate consideration! This is an immediate interview and hire opportunity

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Lead Azure Application Support Engineer

Long-term contract position | Global, cutting-edge Azure applications

We are seeking senior application engineers to support sophisticated Azure-based applications used by a global organization. Long-term (24 mo +) contracts, Hybrid 3 days/week onsite (Tue, Wed, Thurs).

These are hands-on technical roles—not help-desk or traditional support-management positions. You will solve difficult production problems, guide a distributed onshore/offshore support team, and work closely with application development and program leadership to improve reliability and performance.

What You’ll Do

• Lead the investigation and resolution of complex Azure application issues.

• Troubleshoot problems across the user interface, application services, integrations, databases, and Azure PaaS environment.

• Use Application Insights, Azure Monitor, and KQL to diagnose performance issues, errors, and unexpected application behavior.

• Coordinate major incident response, identify root causes, and ensure permanent corrective actions are completed.

• Provide technical direction to onshore and offshore support resources.

• Work closely with developers on application changes, releases, fixes, and production readiness.

• Improve support processes, monitoring, technical documentation, and team effectiveness.

What We’re Looking For

• Strong hands-on experience supporting Azure-based enterprise applications in production.

• Ability to troubleshoot across multiple application layers—not simply route or manage tickets.

• Experience with Azure PaaS services, Application Insights, Azure Monitor, and KQL.

• Working knowledge of application performance, APIs, integrations, networking, and cloud infrastructure.

• Familiarity with Cosmos DB or PostgreSQL is helpful.

• Experience leading distributed technical teams and holding internal and external resources accountable.

• Calm, methodical problem-solving skills during critical incidents.

• Strong communication, ownership, and empathy for application users.

• Experience supporting applications within a large, global organization is strongly preferred.

Any experience supporting applications that use Azure OpenAI, generative AI, or related AI services is helpful.

Azure certifications, ITIL experience, and a computer science degree are helpful but not required.

Why Consider This Role?

You’ll support modern, highly visible applications within a global enterprise, work with advanced Azure and AI technology, and have the authority to improve how critical applications are supported. These are stable, long-term assignments offering both challenging hands-on work and meaningful technical leadership.

Work authorization: Candidates must be authorized to work in the United States without current or future sponsorship.

 

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Position Overview

Our non-profit healthcare client is seeking a Senior Systems Engineer to join its IT organization. This role is responsible for engineering, automation, lifecycle management, and continuous improvement of the organization's endpoint and digital workplace technology environment.

The position has a strong focus on endpoint engineering and modern workplace technologies, including Windows, Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop (AVD), Microsoft 365, software deployment, patching, and device lifecycle management.

Supporting an environment of 1,000+ endpoint devices, this individual will serve as a senior technical resource for complex endpoint, systems, device management, and virtual desktop issues. The role also requires a practical understanding of infrastructure dependencies, including Windows Server, networking, DNS, DHCP, VPN, firewalls, applications, databases, and identity services.

Key Responsibilities

• Design, implement, and maintain enterprise endpoint management solutions using Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop, and Microsoft 365.
• Develop and maintain endpoint standards, configuration baselines, images, and device lifecycle processes.
• Lead initiatives involving endpoint modernization, Windows upgrades, virtual desktop optimization, and device standardization.
• Develop automation and scripting solutions using PowerShell, Python, or similar technologies to streamline endpoint administration.
• Automate software deployments, patching, provisioning, onboarding, offboarding, and routine support functions.
• Partner with ServiceNow and IT leadership to automate operational workflows and reduce manual processes.
• Ensure timely deployment of operating system, third-party application, and security patches.
• Support troubleshooting of infrastructure and cloud dependencies including authentication, DNS, DHCP, file services, print services, remote access, and application connectivity.
• Troubleshoot application and database connectivity issues, including server dependencies, service accounts, connection strings, permissions, and network communication paths.
• Support digital workplace technologies including Microsoft 365, Teams Rooms, collaboration platforms, mobile computing, and remote access technologies.
• Serve as a Tier III escalation point for complex endpoint, operating system, application, and virtual desktop issues.
• Develop self-service solutions, technical documentation, runbooks, knowledge articles, and support procedures.
• Mentor support analysts and other IT staff on endpoint engineering best practices.
• Lead endpoint-focused projects and collaborate with infrastructure, cybersecurity, application, and managed service provider teams.
• Support endpoint technologies utilized in healthcare and clinical environments while maintaining security, compliance, and operational continuity.

What We're Looking For

• 5+ years of progressive experience in endpoint engineering, desktop engineering, workplace technology, or infrastructure operations.
• 3+ years of experience administering enterprise endpoint management platforms.
• Strong experience with Microsoft Intune, including configuration profiles, compliance policies, application deployment, Windows Autopilot, and device lifecycle management.
• Experience with Microsoft Entra ID, including identity, groups, devices, and conditional access concepts.
• Strong experience with Windows 10/11 Enterprise deployment, configuration, troubleshooting, patching, imaging, and lifecycle management.
• Experience administering or supporting Azure Virtual Desktop (AVD), including host pools, user profiles, and remote desktop performance.
• Experience with enterprise software deployment, patch management, endpoint security, and mobile device management.
• Strong scripting and automation experience using PowerShell, Python, or similar technologies.
• Experience with ServiceNow or another IT Service Management platform, including incident, request, change, asset, and knowledge management workflows.
• Working knowledge of Windows Server, Active Directory-related services, DNS, DHCP, TCP/IP, routing, firewalls, VPN, and remote access technologies.
• Ability to troubleshoot issues across endpoints, applications, servers, databases, networks, and identity services.
• Strong documentation, communication, problem-solving, and root-cause analysis skills.
• Experience working within ITIL/IT Service Management environments.
• Healthcare or other regulated-industry experience is preferred.

Preferred Skills

• Azure infrastructure services, including virtual machines, networking, storage, monitoring, and identity integration.
• Microsoft Power Platform and low-code workflow automation.
• Python or other automation languages.
• Endpoint analytics, monitoring, vulnerability management, and configuration compliance tools.
• Basic SQL Server and database connectivity knowledge.
• Experience supporting healthcare, nonprofit, or other regulated environments.

Certifications

The following certifications are preferred/required based on experience:

• Microsoft Certified: Endpoint Administrator Associate or equivalent
• Microsoft Certified: Azure Administrator Associate or equivalent
• ITIL Foundation certification or demonstrated experience working within ITIL-aligned practices
• Microsoft 365 Administrator Expert is a plus
• Microsoft security, networking, cybersecurity, or Windows Server certifications are a plus

Ideal Background

The ideal candidate is not simply a senior desktop support technician. This is an engineering-focused role for someone who has progressed from traditional desktop/support responsibilities into enterprise endpoint engineering, automation, systems administration, and digital workplace technologies.

The strongest candidates will be hands-on with Intune, Entra ID, AVD, Windows 10/11, Microsoft 365, endpoint automation, and ServiceNow, while also possessing enough infrastructure knowledge to understand how endpoints interact with servers, applications, databases, identity systems, and networks.

This individual should be comfortable serving as a Tier III escalation resource, taking ownership of complex technical problems, identifying root causes, automating repetitive processes, improving standards, and partnering across infrastructure, cybersecurity, applications, and support teams.

Compensation & Employment Structure

This is a Contract-to-Hire opportunity. The position will initially be engaged on a contract basis with the intention of converting to a permanent employee.

• Work Arrangement: On-site in Tarrytown, NY
• Permanent Salary Upon Conversion: $80,000–$90,000 annually, depending on experience and qualifications.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/