Sylvia Bier

About the Role

Our client, a mission-driven healthcare and nonprofit organization, is seeking a Director of Information Technology & Health Systems to lead enterprise technology operations and healthcare systems strategy.

This senior-level leadership role combines hands-on technical expertise with strategic oversight, ensuring technology supports operational excellence, regulatory compliance, and high-quality care delivery. The Director will oversee enterprise infrastructure, cybersecurity, IT operations, and Electronic Health Record (EHR) systems while partnering closely with clinical, administrative, and executive leadership.

This is a fully onsite position in Middletown, NY.

Key Responsibilities

Technology Leadership & Strategy

• Develop and execute the organization’s IT strategy in alignment with operational goals and long-term growth.
• Partner with executive leadership on digital transformation initiatives, technology investments, and process improvements.
• Identify opportunities to improve efficiency, service delivery, and user experience through technology.

Infrastructure & IT Operations

• Oversee enterprise IT infrastructure including networks, servers, endpoints, backups, and cloud systems.
• Ensure systems remain secure, scalable, and highly available.
• Manage day-to-day IT operations including helpdesk support, device management, onboarding/offboarding, and vendor coordination.

Healthcare Technology & EHR Systems

• Lead administration and optimization of EHR platforms and supporting clinical applications.
• Partner with clinical teams to align technology with care workflows, reporting requirements, and operational needs.
• Drive interoperability, data integrity, and system usability across healthcare systems.

Cybersecurity, Governance & Compliance

• Maintain strong IT governance practices including cybersecurity, access controls, disaster recovery, and business continuity planning.
• Ensure compliance with healthcare security and privacy standards, including HIPAA.
• Develop and maintain IT policies, procedures, and risk mitigation strategies.

Leadership & Vendor Management

• Lead and mentor a small, high-performing IT team.
• Manage third-party vendors and service providers, ensuring quality, cost-efficiency, and contract performance.
• Foster a culture of accountability, continuous improvement, and strong customer service.

Required Experience

• 8+ years of progressive IT experience, including hands-on infrastructure management.
• 3+ years leading enterprise IT operations and technical teams.
• Experience supporting or managing Electronic Health Record (EHR) platforms such as Epic, Netsmart, NextGen, or similar systems.
• Strong understanding of enterprise infrastructure, cybersecurity, cloud systems, backups, patch management, and endpoint support.
• Working knowledge of HIPAA compliance and healthcare security standards.
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Information Systems, or related field.
• Experience leading IT initiatives in healthcare, nonprofit, or highly regulated environments.
• Industry certifications such as PMP, ITIL, Azure, or related credentials.
• Experience managing multiple initiatives in fast-paced, mission-driven organizations.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:https://bmarkits.com/privacy-policy/

Applications Support Technical Lead — Data Analytics / Azure / Databricks

Our client, a prestigious global firm, we seeking an experienced Applications Support Technical Lead for a long-term contract opportunity supporting global, Azure-based data analytics platforms. This is a hybrid role requiring 3 days per week onsite.

This is a hands-on technical leadership position focused on complex incident resolution, data platform troubleshooting, large dataset support, and root-cause analysis across modern Azure data environments.

The right candidate will serve as an escalation lead for challenging production issues involving large datasets, data pipelines, performance bottlenecks, configuration problems, and data-processing failures. You will work closely with support analysts, engineering teams, and product stakeholders to diagnose issues, guide resolution, and help create durable fixes.

This is a hybrid role with 3 days per week onsite. Key Responsibilities

• Lead technical support and escalation for complex data analytics application issues

• Troubleshoot large-scale data processing problems involving volume, performance, data quality, configuration, and transformation logic

• Investigate issues across Azure data services, Databricks, PySpark, SQL Server/DWH, ADLS, Delta, and Parquet

• Diagnose ETL, reporting, dataset upload, and data movement issues across cloud-based platforms

• Use advanced T-SQL skills to analyze, tune, and resolve production data issues

• Create reusable troubleshooting assets, including runbooks, query packs, diagnostics, and support documentation

• Coach analysts and partner with engineering/product teams to drive root-cause closure

Required Experience

• 8+ years of experience in application support, technical lead, data platform support, or production troubleshooting roles

• Strong hands-on experience with Azure data engineering and Python

• Working knowledge of Databricks and PySpark

• Strong T-SQL / data warehouse background, including stored procedures, functions, execution plans, indexing, CTEs, temp tables, and performance tuning

• Experience troubleshooting large datasets, data pipelines, ETL workflows, and reporting issues

• Strong understanding of relational database concepts and modern data platform support

• Excellent communication skills with the ability to explain complex technical issues clearly

Nice to Have

• Azure Data Factory experience

• ADLS file format expertise: Parquet/Delta vs. CSV/Excel

• Power BI, Alteryx, or advanced Excel

• MSBI / SSIS background

• ERP data experience with SAP or Oracle

• Basic accounting or financial dataset knowledge

  By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:https://bmarkits.com/privacy-policy/

Vice President, AI Engineer -  Full Time - Hybrid About the Role Our client, a leading NYC fintech firm, is hiring a VP, AI Engineer to lead the design and delivery of production-grade AI systems that drive measurable business outcomes. This is a hands-on technical leadership role for a seasoned engineer who has shipped complex AI systems end-to-end and can translate ambiguous business needs into well-scoped solutions. You will own key workstreams, set technical direction, mentor engineers, and partner directly with business stakeholders to ensure AI capabilities meet production standards for reliability, scalability, and measurability. What You'll Do

• Lead the architecture and delivery of production AI systems;  document intelligence (IDP), knowledge systems and agentic orchestration.
• Own AI projects end-to-end: scoping, stakeholder alignment, design, deployment, monitoring and continuous improvement.
• Drive technical and architectural decisions (API design, system decomposition, evaluation strategy, infrastructure) that raise the quality bar across the platform.
• Build robust evaluation frameworks - statistically sound metrics, benchmark datasets and strict versioning for reproducibility and continuous improvement.
• Partner with Operations, Legal, Product and Business teams to identify opportunities and communicate tradeoffs and mentor engineers through code and design review.

What You'll Bring — Required

• 7+ years building production AI/ML systems, including AWS or cloud-native patterns for AI/ML workloads.
• Strong Python and software engineering best practices (source control, CI/CD, testing, documentation).
• Deep expertise in at least one of: LLM-based systems (fine-tuning, inference optimization, prompt engineering, transformers/vLLM/agentic frameworks); document intelligence/IDP; or ML system design (training pipelines, model serving, evaluation infrastructure).
• Experience operating end-to-end ML pipelines in production (MLOps).
• Solid fundamentals in statistics, experimentation, and data quality, with rigorous reasoning about metrics and the limits of AI systems.
• Track record leading technical design, mentoring engineers, and driving architectural decisions within a team.
• Strong written and verbal communication across technical and non-technical audiences.

Preferred

• Familiarity with agentic architectures and protocols (e.g., MCP, A2A) or multi-step, tool-using workflows.
• LLM cost and latency optimization at scale (quantization, batching, model routing).
• Financial services or FinTech experience, particularly in document-heavy or compliance-sensitive domains.
• Open-source contributions or published technical writing in applied AI.

Compensation

• Base salary $200,000–$250,000 plus bonus and equity.
• Hybrid schedule: in office Monday–Thursday with the flexibility to work remotely on Friday.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:https://bmarkits.com/privacy-policy/

 

IT Director- Fractional - (Hybrid – NYC) - long-term contract

For our direct client, a successful, growing investment management firm, we are seeking an experienced IT Director to work on a consistent, fractional basis, approximately 2 days/week onsite in the company's midtown office.  The company is a growing, successful Registered Investment Advisor (RIA) that is scaling rapidly and preparing for increased operational and regulatory demands.   An MSP is in-place for daily support, but a senior leader is needed for IT oversight, especially now that AI-related systems are being implemented.  

The ideal consultant is hands-on, highly articulate, comfortable advising senior leadership, experienced in financial services, and able to quickly evaluate systems, vendors, and processes.   The Manager will assist in managing the day-to-day and also help shape the firm’s long-term technology strategy.

Responsibilities

• Help maintain current IT environment, including oversight of the company's MSP, cloud infrastructure, security posture, and application ecosystem.

• Ensure technology, processes, and controls align with RIA regulatory expectations and investor due-diligence standards.

• Oversee follow-ups from penetration tests, audits, and security assessments.

• Advise leadership and — when needed — speak with investors or consultants about the firm’s technology and security posture.

• Provide practical, actionable recommendations on how the firm should structure and staff IT going forward.

• Work closely with internal stakeholders across operations, compliance, and investment teams to understand needs and pain points.

Required Experience & Skills

• Experience working in a Registered Investment Advisor (RIA) environment, Private Equity or similar financial services business is strongly preferred.

• Proven success supporting/leading IT for 50+ users.

• Strong background managing and evaluating MSP providers.

• Familiarity with RIA regulatory requirements, investor due-diligence processes, and responding to DDQs.

• Experience with pen testing processes, remediation planning, and security controls.

• Hands-on knowledge of common RIA/financial-services technologies, such as:

  • Office 365

  • Microsoft Dynamics CRM

  • Compliance platforms (e.g., Compliance Alpha, Schematic)

  • Email security tools (e.g., Mimecast)

  • Data/analytics and investment platforms (e.g., Trep, Costar, Argus)

  • Cloud-hosted environments (Azure / O365 ecosystem)

• Understanding of AI-related workflows (the firm is beginning to adopt AI tools).

• Strong verbal communication skills — capable of explaining technical topics clearly to non-technical stakeholders.

• Self-starter, low-ego, “figure it out” mindset; comfortable operating independently with limited oversight.

• Ability to evaluate systems, identify gaps, and produce clear recommendations.

  Logistics

• Hybrid NYC — typically 2 days onsite per week.in midtown NYC office, a short walk from Grand Central.  Potential for some extra hours to tackle projects or urgent needs.  

• Standard hours approx. 9:00–5:30, with flexibility during projects.

• Initial term: 6 months with likely extension.  

Ideal Candidate

Someone who brings calm leadership, strong judgment, and deep RIA or experience in regulated environments. You’re analytical, articulate, collaborative, and ability to quickly assess unfamiliar systems would make you a perfect fit. You can operate independently, present confidently to executives and investors, and deliver clear recommendations that move the firm forward.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:  https://bmarkits.com/privacy-policy/

Application Support and Operations Manager Location: Montvale, NJ (Hybrid – 3 days/week onsite) Duration: Long-term contract Environment: Azure / .NET / SQL Server / Global Application Support Overview We seek an experienced Application Support and Operations Manager to oversee the global support operations for a key global application with more than 80,000 users. This individual will serve as the right hand to the Application Support Director, taking ownership of daily operations. The role involves managing a team of approximately eight Application Support Analysts (onshore and offshore) responsible for maintaining uptime, ticket response, and issue resolution across six large Azure-based production environments used by the company’s global teams. Responsibilities

• Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution.
• Collaborate with a team of other Support Analysts (both onshore and offshore).
• Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed.
• Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management.
• Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence.
• Maintain strong communication and coordination across business, technical, and vendor teams.
• Implement best practices for incident, problem, and change management (ITIL).
• Drive continuous improvement across the support function — adoption of AI Agents, process automation, proactive monitoring, documentation, and knowledge sharing.
• Report KPIs, trends, and operational insights to leadership.

Qualifications

• At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity.
• Bachelor’s degree in Computer Science, Information Systems, or related discipline is preferred
• Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
• Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
• Hands-on ability to review logs, write SQL queries, and interpret system performance data.
• Prior experience managing offshore support teams and coordinating global operations.
• Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
• Knowledge of ServiceNow, Application Insights, and ITIL-based processes.
• Experience with applying AI to application support/ticketing systems and processes is a big plus, as the customer is introducing several different AI Agents to assist with ticket triage and processing. 

This position requires 3 days/week onsite in the Northern NJ office.  Long-term (12 mo + contract position).  Immediate interview and hire, send resume today for immediate consideration! By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/