Sylvia Bier

Vice President, AI Engineer -  Full Time - Hybrid About the Role Our client, a leading NYC fintech firm, is hiring a VP Artificial Intelligence Engineer to lead the design, development and delivery of production-grade AI systems that drive measurable business outcomes across the firm. This individual will own key workstreams and serve as a technical leader, driving system design, mentoring engineers, partnering directly with business stakeholders and ensuring that AI capabilities are built to production-grade standards of reliability, scalability, and measurability. Responsibilities

• Lead the architecture and delivery of production AI systems, including document intelligence (IDP), intelligent knowledge systems, agentic orchestration, conversational AI and generative AI applications.
• Own AI projects end-to-end, from problem scoping and stakeholder alignment through solution design, implementation, deployment, monitoring and continuous improvement.
• Drive technical design and architectural decisions for the team, including API design, system decomposition, evaluation strategy and infrastructure patterns, establishing standards that raise the quality bar across the AI/ML platform.
• Architect and champion robust evaluation frameworks for AI systems, defining statistically sound, problem-specific metrics, curating benchmark datasets and enforcing strict versioning to ensure reproducibility and continuous improvement.
• Partner directly with cross-functional stakeholders, including the Product, Operations, Legal, and Business teams, to identify AI opportunities, translate requirements into technical plans, and communicate tradeoffs, risks, and recommendations clearly.
• Mentor and develop engineers on the team through code review, design review, pair problem-solving, and knowledge sharing, acting as a technical role model and raising the overall capability of the group. 

Qualifications

• 7+ years of experience developing and deploying production AI/ML systems, including cloud-native solutions on AWS or similar platforms, with a proven track record of delivering complex applications from design through production.
• Strong proficiency in Python and software engineering best practices, including source control, CI/CD, testing, documentation, and the development of scalable, maintainable software
• Deep expertise building production AI solutions, including LLM applications, AI agents, retrieval-augmented generation (RAG), conversational AI, document intelligence, and agentic workflows, with hands-on experience using modern AI frameworks, tooling, and protocols such as MCP and A2A.
• Experience designing, deploying and operating end-to-end machine learning pipelines, including model training, deployment, monitoring, evaluation, and continuous improvement in production environments.
• Strong foundation in statistics, experimentation, data quality, and AI system evaluation, with experience developing benchmarks, defining performance metrics, analyzing errors, and optimizing systems for accuracy, reliability, scalability, cost, and latency
• Experience leading technical design and architectural decisions, conducting code and design reviews, mentoring engineers and driving engineering excellence across teams
• Excellent written and verbal communication skills, with the ability to document technical solutions, collaborate with cross-functional stakeholders, and communicate complex concepts to both technical and non-technical audiences
• Experience in financial services or FinTech, particularly within document-heavy, regulated, or compliance-sensitive environments is highly preferred.

Benefits

• The base salary range for this role is $170,000 to $210,000 plus bonus and equity. 
• Hybrid schedule: in office Monday–Thursday with the flexibility to work remotely on Friday.

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Lead Azure Application Support Engineer

Long-term contract position | Global, cutting-edge Azure applications

We are seeking senior application engineers to support sophisticated Azure-based applications used by a global organization. Long-term (24 mo +) contracts, Hybrid 3 days/week onsite (Tue, Wed, Thurs).

These are hands-on technical roles—not help-desk or traditional support-management positions. You will solve difficult production problems, guide a distributed onshore/offshore support team, and work closely with application development and program leadership to improve reliability and performance.

What You’ll Do

• Lead the investigation and resolution of complex Azure application issues.

• Troubleshoot problems across the user interface, application services, integrations, databases, and Azure PaaS environment.

• Use Application Insights, Azure Monitor, and KQL to diagnose performance issues, errors, and unexpected application behavior.

• Coordinate major incident response, identify root causes, and ensure permanent corrective actions are completed.

• Provide technical direction to onshore and offshore support resources.

• Work closely with developers on application changes, releases, fixes, and production readiness.

• Improve support processes, monitoring, technical documentation, and team effectiveness.

What We’re Looking For

• Strong hands-on experience supporting Azure-based enterprise applications in production.

• Ability to troubleshoot across multiple application layers—not simply route or manage tickets.

• Experience with Azure PaaS services, Application Insights, Azure Monitor, and KQL.

• Working knowledge of application performance, APIs, integrations, networking, and cloud infrastructure.

• Familiarity with Cosmos DB or PostgreSQL is helpful.

• Experience leading distributed technical teams and holding internal and external resources accountable.

• Calm, methodical problem-solving skills during critical incidents.

• Strong communication, ownership, and empathy for application users.

• Experience supporting applications within a large, global organization is strongly preferred.

Any experience supporting applications that use Azure OpenAI, generative AI, or related AI services is helpful.

Azure certifications, ITIL experience, and a computer science degree are helpful but not required.

Why Consider This Role?

You’ll support modern, highly visible applications within a global enterprise, work with advanced Azure and AI technology, and have the authority to improve how critical applications are supported. These are stable, long-term assignments offering both challenging hands-on work and meaningful technical leadership.

Work authorization: Candidates must be authorized to work in the United States without current or future sponsorship.

 

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Supply Chain Manager

Location: Danbury, CT area

Employment type: Full-time, exempt - 5 days/week onsite About the Company

Our client is a well-established designer and manufacturer of electrical components for demanding defense and aerospace applications. Their supply chain operates in a regulated, ITAR-controlled environment, where component quality, traceability, and on-time delivery directly affect program commitments to customers.

Position Summary

We are seeking an experienced Supply Chain Manager to lead the entire supply chain function end to end. This is a hands-on leadership role responsible for the full flow of material through the business: planning, purchasing, supplier management, stockroom, and shipping. You will build and lead the team, own vendor relationships, and act as the company’s advocate in negotiation. You will treat supplier cost and delivery as levers you are personally responsible for moving in the company’s favor. The role has direct oversight of the buying team, the stockroom, and the shipping department.

Key Responsibilities

• Lead the full supply chain organization (buyers, stockroom, and shipping), setting strategy, priorities, performance expectations, and day-to-day direction across multiple direct reports.
• Own the end-to-end flow of material, from demand planning and sourcing through receiving, inventory control, and outbound shipment.
• Own all vendor and supplier relationships, from qualification and onboarding through ongoing performance management and, where warranted, offboarding.
• Negotiate pricing, lead times, terms, and delivery schedules aggressively, driving down landed cost and pulling in schedule without compromising quality or compliance.
• Hold suppliers accountable to committed prices and dates. Escalate, expedite, and pursue recovery when a vendor puts a program at risk.
• Develop and execute sourcing strategies for critical materials and long-lead components, including dual-sourcing and risk mitigation for single-source parts.
• Direct purchasing and inventory workflows through MRP, managing purchase orders, demand signals, reorder points, and supplier records. Maintain accurate master data for vendors, lead times, and pricing.
• Oversee stockroom operations and inventory accuracy, including receiving, material storage and control, cycle counting, and issuance to production.
• Oversee the shipping department to ensure accurate, on-time outbound shipments and compliant documentation, including export/ITAR shipping requirements where applicable.
• Track and report supply chain performance against clear metrics (on-time delivery, price variance, inventory accuracy, quality/reject rate, and lead-time adherence) and drive corrective action.
• Partner with Engineering, Quality, Production, and Finance to align supply chain decisions with design requirements, inspection criteria, cost targets, and cash flow.
• Ensure supply chain practices comply with ITAR/export-control requirements and defense-manufacturing flow-downs (e.g., DFARS-type clauses, counterfeit-part avoidance, country-of-origin and traceability requirements).
• Drive continuous improvement across supply chain processes, MRP/ERP data accuracy, and cost visibility.

Required Qualifications

• Minimum 5 years of experience running a supply chain team, with direct responsibility for managing multiple employees across purchasing and/or material functions.
• Demonstrated track record of negotiating price and delivery improvements with suppliers, with concrete cost savings and schedule recovery to point to.
• Hands-on MRP experience for purchasing, planning, and inventory management within an ERP system.
• Strong command of end-to-end supply chain fundamentals (planning, purchasing, inventory/stockroom control, and shipping/logistics), including MRP-driven demand planning.
• Experience in a manufacturing environment. Components, electronics, or engineered-to-order products strongly preferred.
• Excellent negotiation, communication, and leadership skills.
• Must be a “U.S. Person” as defined under ITAR (22 CFR §120.62): a U.S. citizen, lawful permanent resident, or protected individual, due to the ITAR-controlled nature of the work.

Preferred Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or a related field.
• Experience supporting or participating in an ERP implementation or migration.
• Experience in defense, aerospace, or another regulated/quality-controlled manufacturing environment.
• Familiarity with ITAR/export controls, DFARS flow-downs, AS9100/ISO 9001, and counterfeit-parts avoidance (e.g., AS5553).
• APICS/ASCM (CPIM, CSCP) or ISM (CPSM) certification.

Immediate interview and hire - send resume today for immediate consideration!  

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Employment Type: Full-time

Location: New York, NY — On-site Compensation: $80,000–$120,000 per year Experience: 5+ years Work Authorization: No sponsorship details provided About the Role

A growing, global organization is seeking a hands-on IT Support Engineer to manage the day-to-day health, security, and performance of its technology environment. Reporting to the Global Director of IT, this individual will administer Microsoft Azure and Microsoft 365, oversee helpdesk operations, and serve as the primary on-site technology lead for the New York City office.

This role offers broad ownership across cloud infrastructure, end-user support, network administration, security, vendor management, and IT project delivery. The ideal candidate is technically strong, service-oriented, and comfortable taking responsibility for both daily operations and longer-term improvements.

Key Responsibilities Cloud Infrastructure & Administration

• Administer and maintain Microsoft Azure resources, including virtual machines, networking, storage, backups, and disaster recovery.

• Manage Microsoft Entra ID, including identity lifecycle, role-based access control, Privileged Identity Management, and Conditional Access.

• Monitor cloud performance, costs, and security using Azure Monitor, Microsoft Defender for Cloud, and related tools.

• Support cloud migrations, infrastructure changes, and other cloud initiatives through documented change management processes.

Microsoft 365 & Endpoint Management

• Administer Exchange Online, SharePoint Online, OneDrive, Teams, and the broader Microsoft 365 environment.

• Manage Microsoft Intune for device enrollment, compliance policies, application deployment, and mobile device management.

• Maintain Microsoft Defender for Office 365, Microsoft Purview controls, data loss prevention, retention policies, sensitivity labels, and email security.

• Oversee licensing, user provisioning and deprovisioning, and tenant-level security settings.

Helpdesk & End-User Support

• Own the IT ticketing queue, including triage, prioritization, escalation, and resolution within established SLAs.

• Coordinate with managed service providers (MSPs) and third-party vendors to ensure service quality and timely resolution.

• Analyze ticket trends, identify recurring issues, and implement root-cause solutions.

• Track service desk metrics and maintain documentation, knowledge articles, and user guides.

• Provide Tier 1–3 technical support across hardware, software, accounts, access, conferencing, and mobile devices.

• Support executives and senior staff with high-priority and sensitive technical issues.

• Manage endpoint hardware lifecycle, asset inventory, and software patching.

Office & Network Infrastructure

• Serve as the on-site IT lead for the New York City office, maintaining office technology and infrastructure.

• Support LAN, WAN, and wireless networks, including switches, firewalls, routers, access points, and Wi-Fi.

• Troubleshoot network performance and connectivity issues and maintain network diagrams, documentation, and configuration backups.

• Manage printers, audiovisual equipment, conference room systems, and other office technology.

• Coordinate with building management, landlords, internet service providers, and external vendors on installations, outages, office changes, and expansions.

IT Projects & Continuous Improvement

• Lead or support infrastructure upgrades, cloud migrations, system rollouts, and office technology deployments from planning through completion.

• Coordinate internal stakeholders, MSPs, and external vendors to keep projects on schedule and within budget.

• Follow change management and security requirements throughout project delivery.

• Manage user communications, training, handover, and project documentation.

Security & Compliance

• Support cybersecurity initiatives, including access reviews, MFA enforcement, vulnerability remediation, logging, and audit evidence collection.

• Participate in incident response and document security events.

• Maintain IT policies and procedures and support compliance with applicable security frameworks.

Required Qualifications

• 5+ years of experience in IT engineering, systems administration, or infrastructure support.

• Strong hands-on experience administering Microsoft Azure and Microsoft 365 in a business environment.

• Experience with Microsoft Entra ID, Intune, Exchange Online, and Teams.

• Experience managing a helpdesk function, ticket queues, and service-level agreements.

• Experience coordinating outsourced IT providers and third-party vendors.

• Strong troubleshooting and problem-solving skills, with a calm, customer-focused approach.

• Excellent written and verbal communication skills, including the ability to explain technical issues to nontechnical users and executives.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience in financial services, insurance, or another regulated industry.

• Knowledge of networking, including switching, routing, firewalls, VPNs, and wireless infrastructure.

• Familiarity with NYDFS Part 500, SOC 2, ISO 27001, or similar compliance frameworks.

• Scripting and automation experience with PowerShell and/or Azure CLI.

• Relevant certifications, such as Azure Administrator Associate (AZ-104), Microsoft 365 Administrator or Endpoint Administrator, CCNA, Network+, or Security+.

• IT project management experience or certifications such as PMP, PRINCE2, CAPM, or Agile/Scrum.

• Experience with Fortinet or Cisco Meraki firewall platforms.

• Familiarity with IT service management platforms such as HALO ITSM, ServiceNow, or Freshservice.

Why Consider This Role?

• Broad technical ownership across cloud infrastructure, Microsoft 365, networking, security, and end-user support.

• Direct exposure to IT leadership and the opportunity to influence technology operations.

• The opportunity to contribute to infrastructure improvements and projects within a growing global organization.

Compensation: $80,000–$120,000 per year

Location: New York, NY — On-site By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

Overview

Our direct client seeking a hands-on Director of Enterprise Systems to lead and evolve their technology environment while helping drive the next phase of growth through automation, AI, and business-focused technology initiatives.

This role serves as a strategic partner to leadership, aligning systems, vendors, and technology investments with business priorities. The ideal candidate combines strong technical and infrastructure expertise with the ability to identify opportunities where technology, automation, and AI can improve efficiency, decision-making, and execution across the organization.

This is a highly visible role within a lean team environment. Success requires both strategic thinking and a willingness to roll up your sleeves to help solve complex technology challenges when needed.

Responsibilities Technology Strategy & Business Enablement

• Own and execute the organization's technology strategy, aligning initiatives with business goals and long-term growth objectives
• Partner closely with leadership to identify opportunities to improve operational efficiency, decision-making, and execution through technology
• Evaluate emerging technologies, automation opportunities, and AI solutions that can create measurable business value
• Develop and drive an AI adoption roadmap, identifying practical use cases and ensuring successful implementation across the organization
• Communicate technology initiatives, priorities, and ROI to executive leadership

Systems, Automation & Innovation

• Own the lifecycle of core business systems, including evaluation, implementation, integration, enhancement, and optimization
• Lead automation initiatives that reduce manual processes and improve operational performance
• Ensure systems architecture supports scalable growth and future AI capabilities
• Continuously assess and improve technology platforms to support evolving business needs

IT Operations & Infrastructure

• Provide oversight of infrastructure, cloud platforms, networks, and enterprise systems to ensure reliability, performance, and scalability
• Lead resolution of complex technology issues and critical business-impacting incidents
• Partner with technical staff and vendors to maintain secure and efficient operations
• Maintain disaster recovery and business continuity capabilities

Cybersecurity & Risk Management

• Develop and maintain cybersecurity policies, controls, and risk management practices
• Support compliance initiatives, audits, and security assessments
• Ensure technology environments follow industry best practices for security and governance

Vendor Management & Governance

• Manage relationships with technology vendors, service providers, and external partners
• Evaluate vendor performance, negotiate contracts, and ensure alignment with business objectives
• Manage technology budgets with a focus on ROI and business impact
• Establish technology standards, documentation, and governance processes

Qualifications

• 5-10 years of progressive experience leading technology initiatives, enterprise systems, infrastructure, or IT operations
• Demonstrated experience implementing automation, AI, or digital transformation initiatives that delivered measurable business outcomes
• Strong knowledge of Microsoft 365, Azure, enterprise applications, and hybrid cloud environments
• Experience evaluating, selecting, implementing, and optimizing business systems and technology platforms
• Solid understanding of infrastructure, networking, cybersecurity, and identity management
• Experience managing vendors, technology budgets, and third-party service providers
• Familiarity with IT service management and project delivery methodologies
• Relevant technical certifications are a plus

What We're Looking For

• A hands-on technology leader who enjoys building solutions, not just managing them
• Strong communicator who can work effectively with technical teams, business stakeholders, and executive leadership
• Comfortable operating in a fast-moving environment where priorities can evolve and decisions must be made with incomplete information
• Confident and collaborative, with the ability to influence without creating friction
• Naturally curious about emerging technologies and passionate about using AI and automation to solve business challenges
• Organized, adaptable, and capable of managing multiple priorities simultaneously

Apply today for immediate consideration! This is an immediate interview and hire opportunity

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IT Systems Administrator

Employment Type: Full-Time

Location: Patterson, NY – On-Site Compensation: $90,000–$110,000 Base Work Authorization: U.S. Citizenship Required; this position does not offer employment sponsorship. Background Check: Required About the Role

Our client is seeking an IT Systems Administrator to provide hands-on, on-site IT support and help keep day-to-day technology operations running smoothly across office, engineering, and production environments.

This role will serve as the primary on-site resource for end-user support while also taking ownership of recurring systems, network, endpoint, and infrastructure tasks. A managed service provider (MSP) handles much of the Tier 2/Tier 3 support, so this position will work closely with the MSP while owning the hands-on work performed on-site.

The ideal candidate is a hands-on IT professional with solid networking and systems administration fundamentals who can work independently, manage a varied IT queue, and troubleshoot issues across both users and infrastructure.

Key Responsibilities End-User & On-Site IT Support

• Serve as the primary on-site contact for users across office, engineering, and production environments.
• Troubleshoot hardware, software, printing, connectivity, and workstation issues.
• Own the day-to-day IT support queue and prioritize competing requests.
• Install, configure, patch, and maintain workstations, laptops, servers, and business applications.
• Provision and manage endpoints, including imaging, patching, endpoint protection, and asset tracking.

Network & Infrastructure Administration

• Administer and troubleshoot FortiGate firewalls, Cisco switches, and 802.1X/NAC.
• Perform routine network changes and troubleshooting under the direction of the IT Director.
• Support core networking technologies including TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.
• Support VMware ESXi environments, hyperconverged infrastructure, and backups, escalating complex issues to the MSP or IT Director.

Microsoft & User Administration

• Administer users, groups, and access within a Microsoft 365 environment.
• Manage employee onboarding and offboarding.
• Support Windows desktop and Windows Server environments, Active Directory, and related systems.

Security & IT Operations

• Review patching reports and vulnerability scan results and address routine findings.
• Help maintain endpoint security, patching, backups, and system health.
• Follow and support security practices aligned with NIST 800-171 Rev. 2.
• Maintain accurate documentation, equipment inventories, and IT records.
• Coordinate effectively with the remote MSP on escalated systems and infrastructure issues.

Required Qualifications

• 3–5 years of hands-on IT support or systems administration experience, preferably in a small-to-mid-sized organization.
• Hands-on experience administering FortiGate firewalls and Cisco switches, including 802.1X/NAC.
• Working knowledge of Windows desktop, Windows Server, Active Directory, and Microsoft 365.
• Strong networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and Wi-Fi troubleshooting.
• Experience installing, configuring, and patching operating systems and software.
• Experience with endpoint management, patching, endpoint protection, backups, and asset tracking.
• Ability to work independently on-site, manage a mixed IT queue, and coordinate effectively with a remote MSP.
• Strong documentation and communication skills.
• One or more relevant certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, or Fortinet, or equivalent hands-on experience.
• High school diploma required; associate degree in IT or a related field preferred.
• Ability to work on-site and lift/move IT equipment.
• U.S. citizenship required.
• Ability to successfully complete a background check.

Preferred Qualifications

• Experience administering VMware ESXi and hyperconverged or software-defined storage environments.
• Experience administering a Microsoft 365 tenant or similar controlled/cloud environment.
• Familiarity with NIST 800-171 Rev. 2, CMMC, or comparable security/compliance frameworks.
• CCNA or Fortinet certification.
• Experience supporting manufacturing, engineering, or other operational environments.
• Familiarity with ERP systems; Odoo experience is a plus.
• PowerShell or other scripting/automation experience for routine IT tasks.

Why This Role?

• Hands-on ownership across end-user support, networking, systems, endpoints, and infrastructure.
• Opportunity to work directly with an IT Director while partnering with an established MSP.
• Exposure to enterprise networking, virtualization, Microsoft 365, endpoint security, and compliance.
• A role with meaningful day-to-day responsibility rather than a narrowly defined help desk function.
• $90,000–$110,000 base salary bonus eligible with a fully on-site work environment.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

Position Overview

Our non-profit healthcare client is seeking a Senior Systems Engineer to join its IT organization. This role focuses on engineering, building, and expanding the organization's Microsoft-based server and cloud infrastructure, alongside advanced systems administration and end-user support.

This role focuses on engineering, building, and expanding the organization's Microsoft-based server and cloud infrastructure, alongside advanced systems administration and end-user support.  The position also has a focus on endpoint engineering and modern workplace technologies, including Windows, Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop (AVD), Microsoft 365, software deployment, patching, and device lifecycle management.

Supporting an environment of 1,000+ endpoint devices, this individual will serve as a senior technical resource for complex endpoint, systems, device management, and virtual desktop issues. The role also requires a practical understanding of infrastructure dependencies, including Windows Server, networking, DNS, DHCP, VPN, firewalls, applications, databases, and identity services.

Key Responsibilities

• Server Infrastructure Build & Expansion: Design, build, configure, and deploy Windows Server infrastructure from the ground up, and expand or enhance existing server environments as organizational needs evolve. This includes server provisioning, operating system installation and configuration, Active Directory and related services, storage, networking, security hardening, and integration into the existing infrastructure.

• Design, implement, and maintain enterprise endpoint management solutions using Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop, and Microsoft 365.
• Develop and maintain endpoint standards, configuration baselines, images, and device lifecycle processes.
• Lead initiatives involving endpoint modernization, Windows upgrades, virtual desktop optimization, and device standardization.
• Develop automation and scripting solutions using PowerShell, Python, or similar technologies to streamline endpoint administration.
• Automate software deployments, patching, provisioning, onboarding, offboarding, and routine support functions.
• Partner with ServiceNow and IT leadership to automate operational workflows and reduce manual processes.
• Ensure timely deployment of operating system, third-party application, and security patches.
• Support troubleshooting of infrastructure and cloud dependencies including authentication, DNS, DHCP, file services, print services, remote access, and application connectivity.
• Troubleshoot application and database connectivity issues, including server dependencies, service accounts, connection strings, permissions, and network communication paths.
• Support digital workplace technologies including Microsoft 365, Teams Rooms, collaboration platforms, mobile computing, and remote access technologies.
• Serve as a Tier III escalation point for complex endpoint, operating system, application, and virtual desktop issues.
• Develop self-service solutions, technical documentation, runbooks, knowledge articles, and support procedures.
• Mentor support analysts and other IT staff on endpoint engineering best practices.
• Lead endpoint-focused projects and collaborate with infrastructure, cybersecurity, application, and managed service provider teams.
• Support endpoint technologies utilized in healthcare and clinical environments while maintaining security, compliance, and operational continuity.

What We're Looking For

• Demonstrated hands-on experience building Windows Server infrastructure from scratch and expanding or reconfiguring existing server environments. Must be able to independently provision, configure, integrate, and troubleshoot server infrastructure—not solely administer or support environments built by others.
• 5+ years of progressive experience in endpoint engineering, desktop engineering, workplace technology, or infrastructure operations.
• 3+ years of experience administering enterprise endpoint management platforms.
• Strong experience with Microsoft Intune, including configuration profiles, compliance policies, application deployment, Windows Autopilot, and device lifecycle management.
• Experience with Microsoft Entra ID, including identity, groups, devices, and conditional access concepts.
• Strong experience with Windows 10/11 Enterprise deployment, configuration, troubleshooting, patching, imaging, and lifecycle management.
• Experience administering or supporting Azure Virtual Desktop (AVD), including host pools, user profiles, and remote desktop performance.
• Experience with enterprise software deployment, patch management, endpoint security, and mobile device management.
• Strong scripting and automation experience using PowerShell, Python, or similar technologies.
• Experience with ServiceNow or another IT Service Management platform, including incident, request, change, asset, and knowledge management workflows.
• Working knowledge of Windows Server, Active Directory-related services, DNS, DHCP, TCP/IP, routing, firewalls, VPN, and remote access technologies.
• Ability to troubleshoot issues across endpoints, applications, servers, databases, networks, and identity services.
• Strong documentation, communication, problem-solving, and root-cause analysis skills.
• Experience working within ITIL/IT Service Management environments.
• Healthcare or other regulated-industry experience is preferred.

Preferred Skills

• Azure infrastructure services, including virtual machines, networking, storage, monitoring, and identity integration.
• Microsoft Power Platform and low-code workflow automation.
• Python or other automation languages.
• Endpoint analytics, monitoring, vulnerability management, and configuration compliance tools.
• Basic SQL Server and database connectivity knowledge.
• Experience supporting healthcare, nonprofit, or other regulated environments.

Certifications

The following certifications are preferred/required based on experience:

• Microsoft Certified: Endpoint Administrator Associate or equivalent
• Microsoft Certified: Azure Administrator Associate or equivalent
• ITIL Foundation certification or demonstrated experience working within ITIL-aligned practices
• Microsoft 365 Administrator Expert is a plus
• Microsoft security, networking, cybersecurity, or Windows Server certifications are a plus

Ideal Background

The ideal candidate is not simply a senior desktop support technician. This is an engineering-focused role for someone who has progressed from traditional desktop/support responsibilities into enterprise endpoint engineering, automation, systems administration, and digital workplace technologies.

The strongest candidates will be hands-on with Intune, Entra ID, AVD, Windows 10/11, Microsoft 365, endpoint automation, and ServiceNow, while also possessing enough infrastructure knowledge to understand how endpoints interact with servers, applications, databases, identity systems, and networks.

This individual should be comfortable serving as a Tier III escalation resource, taking ownership of complex technical problems, identifying root causes, automating repetitive processes, improving standards, and partnering across infrastructure, cybersecurity, applications, and support teams.

Compensation

• Work Arrangement: On-site in Tarrytown, NY
• Salary: $80,000–$90,000 annually, depending on experience and qualifications.

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Vendor Performance & Quality Manager - Long-term consultant - Hybrid Location: Montvale, NJ (Hybrid, 3 days/week onsite: Tue/Wed/Thu) Duration: Long-term contract (12–24 months+) Environment: Microsoft C# / .NET, Azure, global enterprise applications Overview We are looking for a senior consultant to join our client's technology team on a long-term basis. You will work alongside the Operations and Support teams to manage and improve the performance of the vendor partners that build and support the firm's global software applications. This is a hands-on, experienced role, not a junior or ticket-routing position. You will dig into recurring issues, find the root cause, and work with suppliers and technology vendors to stop them from coming back. You will also help smooth out communication and collaboration between the client's teams and the vendors' teams. Responsibilities •    Act as a liaison and escalation point between the Operations/Support teams and the vendors who build and support the Audit applications. •    Analyze incident and ticket data to find recurring issues and trends, and lead root cause analysis with the vendors. •    Hold suppliers accountable for corrective and preventive actions, SLAs and quality, so that repeat issues decline over time. •    Improve communication, cooperation and working relationships between client and vendor teams. •    Coordinate across onshore and offshore vendor teams and global stakeholders in multiple time zones. •    Facilitate vendor reviews, status meetings and escalations, and report on vendor performance, issue trends and risks to leadership. •    Partner with Operations and Support leads to improve incident, problem and change management processes and documentation. •    Apply sufficient technical depth across C#/.NET, Azure, SQL Server, APIs, integrations, logging, monitoring, and infrastructure dependencies to independently investigate issues, challenge technical explanations, evaluate fixes, and identify operational risks. Required Experience •    10–20 years of experience in IT, including significant time in enterprise software environments.

• Experience conducting production environment health and capacity reviews, using application and infrastructure telemetry to identify performance degradation, resource constraints, abnormal trends, and potential availability risks.
• Experience with production monitoring and observability tools such as Azure Monitor, Application Insights, Log Analytics, KQL, SQL Server monitoring, and application-level logging.
• Understanding of capacity, performance, availability, and resiliency management in Azure-based enterprise application environments

•    Proven experience managing software vendors and suppliers, including issue management, escalations and performance accountability. •    Track record of identifying recurring problems, driving root cause analysis and getting vendors to deliver lasting fixes. •    Strong technical background in a Microsoft C#/.NET development environment and Azure-centric architecture. This is a hands-on technical background, not just a management title. •    Experience working in a global organization with onshore/offshore vendors and stakeholders. •    Excellent communication and relationship skills. You should be able to influence people outside your reporting line and navigate friction diplomatically. •    Working knowledge of ITIL-based incident, problem and change management. Nice to Have •    Familiarity with ServiceNow or similar ITSM tools. •    Experience with audit, financial or professional services applications. •    ITIL, Azure or PMP certifications; bachelor's degree in Computer Science or a related field. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Benchmark IT, LLC and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: https://bmarkits.com/privacy-policy/

Client Delivery Automation Specialist – Full Time - Hybrid About the Role Our client, a leading wealth management technology and data solutions firm, is seeking a Client Delivery Specialist to join its Automation team within the Data Solutions organization in Stamford CT and Salt Lake City UT. This role ensures a seamless flow of financial data for the firm’s clients and internal teams, supporting business-critical processes from portfolio management system conversions to performance reconciliation. Responsibilities

• Lead data conversion projects, including extracting, transforming, and loading (ETL) data between portfolio management systems: understanding source system requirements, mapping data to new system standards and managing the conversion of large datasets from legacy systems.
• Integrate historical financial data by converting complex, unstructured data files and statements into structured formats suitable for backfilling.
• Support automated data feeds, troubleshooting issues and ensuring the seamless transformation of daily transactions and positions into source system imports.
• Respond to ad-hoc data requests from client-facing teams with timely, accurate information.

Qualifications

• Bachelor’s degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field.
• 2–5+ years in the financial industry with a proven track record of financial product support, technical proficiency, and solid accounting knowledge.
• Hands-on Addepar expertise (required), plus familiarity with other portfolio management systems such as Advyzon, APX, Axys, Black Diamond, Orion, Ridgeline, or Tamarac.
• Strong background working with financial custodial data and supporting alternative investment instruments.
• Advanced proficiency in Excel and text file manipulation; familiarity with JSON, XML, and unstructured-to-structured data transformation is a plus.
• Experience with at least one of Python, SQL, Power Automate, or other large-dataset tools, with the ability to extract and transform data.
• Demonstrated history of automating data-related processes, such as data integration, including log file creation and maintenance.
• Understanding of Salesforce, Monday.com, Jira, and GitLab.
• Comfort working with a geographically dispersed team.
• Strong verbal and written communication skills; comfortable communicating with clients as needed.
• Working toward or holding an MS/MBA, CFA, CAIA, or CFP is a plus.

Compensation & Benefits Competitive compensation package including base salary, equity for all full-time employees, and an annual performance bonus. Benefits include an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). Employees in this role will work in the office Monday-Thursday with the flexibility to work remotely on Friday.