Mariah Wagner

• Lead engagement with end users and clients to identify and deliver solutions to core functional areas and user experiences. 
• Develop the strategic road map and lead the direction of the product of the platform in partnership with stakeholders. 
• Present, communicate, and work directly with the executive management as needed or to provide status updates of critical strategic projects. 
• Resolve issues and concerns around the allocation of resources and work with stakeholders to manage expectations and setting of priorities. 
• Work with production support team and provide oversight and work to resolve existing gaps with new builds or proposals for new resources. 
• Propose and plan team structure and expansion where necessary with a well thought out plan of execution as the company grows. 
• Mentor the team by coaching and leading by example from all aspects of development whether building relationships or project execution. 
• Identify the highest leverage areas and mobilize key constituents quickly to deliver great products?and critical key features and functions. 
• Work with UX Design, Technology, and other partners in scoping different solutions, writing user-stories and preparing the organization for product launches. 
• Develop a strong understanding of business impacts and what is most critical and manage the team and space for concurrent requests and requirements. 
• Test and review online product upgrades and oversee team execution in general and ensure flawless execution. 
• Monitor the performance of the product and continuously improve it through all the life-stages of a product. 
• Maintain awareness of the competitive landscape from a business and legal and compliance perspective. 
• Step outside the product realm when appropriate to contribute to the team and overall company mission. 

• 10-15+ years of experience in product management in a fast-paced, agile environment 
• Proven track record of management of technical teams and projects, managing space for organizing requests and priorities, and managing space for organizing requests and priorities 
• Proven track record of exercising strong influence in partnerships with colleagues, teams, and clients 
• Great communicator and comfortable engaging executive management for ideas and resolutions 
• Natural problem solver and driven to push initiatives to conclusions 
• Critical thinker and comfortable with the unknown 
• Financial technology background strongly preferred 
• Willingness to dig deep, analyze and know the processes of how things work Willingness to dig deep, analyze, and know the processes of how things work 
• Comfort with leveraging SQL and able to generate conclusions based on data being presented
• Develop an in-depth understanding of organizational data flow and its impact on business processes 
• Expertise with QA testing and business analysis and project management 
• Strong technical background and understanding; Able to construct wireframes and design user experiences while understanding basic API functionalities 
• Strong interpersonal skills and capable of building relationships to gain buy in and achieve business results 
• History of customer centric focus with a knack for quick and thoughtful problem-solving 
• Strong interpersonal and presentation skills, with experience managing a dynamic team 

• Design, implement, and manage AWS cloud infrastructure using Terraform and CloudFormation. 
• Develop and maintain CI/CD pipelines using GitLab for seamless code deployment and integration. 
• Collaborate with blockchain engineers to ensure optimal performance and security of the distributed ledger technology (DLT). 
• Monitor system performance using Grafana, Prometheus, and Datadog, and proactively address system issues. 
• Ensure high availability and reliability of the application across the end-to-end tech stacks. 
• Collaborate with cross-functional teams to understand needs and deliver solutions that meet business objectives. 
• Lead and mentor junior team members, fostering a culture of continuous learning and improvement. 

• 8+ years of experience in DevOps, TechOps, or SRE, including at least 5 years working with AWS 
• Strong desire to experience microservices in a production environment, particularly with Docker and Kubernetes 
• Strong Linux OS-level, command-line and scripting knowledge (e.g., Bash, Python), and configuration management principles 
• Applicants should have a working knowledge of databases such as MongoDB, Postgres, and DynamoDB 
• Experience in architecting, implementing, and managing monitoring tools such as Prometheus/Grafana, CloudWatch, Splunk, Datadog, NewRelic, and ELK in the cloud 
• Experience with compute provisioning on Cloud-based platforms using Terraform and/or CloudFormation 
• Exceptional analytical skills, able to apply knowledge and experience in decision-making to arrive at creative and commercial solutions 
• Experience in building a Microservice-based architecture 
• Excellent verbal and written communication skills 
• Able to design and implement complex, but easily managed, automated infrastructure 
• A desire to share knowledge, teach, and learn as part of a collaborative team 
• AWS certifications are a plus 
• Experience developing or integrating with blockchain applications is preferred, but not required 

• Work with the Lab’s strategists and software engineers to plan, design, and execute state-of-the art POCs.  
• Meet with key stakeholders to understand critical business requirements and broader organizational impact.  
• Communicate project status and goals across a broad swath of the organization at all levels of seniority.  
• Develop a good understanding of our business to help make more informed decisions about strategy and ideas.  
• Contribute to other aspects of Labs such as publishing our work (internal and external), facilitate user discussions, and otherwise contribute to the direction of the team.  
• Contribute to the overall company mission and culture.  

• 5-10 years of professional experience across business analysis, engineering, or finance. Financial technology background strongly preferred 
• Able to work in a dynamic and fast paced environment across multiple levels of our organization 
• Proven experience managing multiple aspects of a project lifecycle with particular interest in areas that are relevant to the successful delivery of POCs; Producing streamlined business requirements, writing technical specs, testing software, and managing interaction with internal business stakeholders
• Technical background and good understanding of technical concepts. Comfort with SQL, data modelling, and all aspects of the software development lifecycle 
• Strong problem-solving skills and analytic skills; strategic mindset 
• Excellent communication skills 
• Demonstrated track record of independently delivering successful projects 

Our direct client, a well-established leader and fast-growing company in a thriving industry, seeks an experienced CRM Analyst to join their growing team.   The CRM Analyst serves as the subject matter expert for customer data and database insights for the company and is responsible for using data-driven insights to achieve measurable marketing results. Supports the planning of all aspects of our cross-channel marketing campaigns with a specific focus on database segmentation and analysis to support retention and new customer acquisition, Provides reporting and actionable insights to improve  marketing campaign performance and customer journey touches through KPI setting/tracking, A/B testing, journey building, and ongoing optimization of segmentation strategies. Accountable for helping better understand our customers and key performance metrics in order to deliver more effective, personalized communications and drive growth.

KEY RESPONSIBILITIES:  

• Develop strategies to leverage guest insights for actionable improvements in our marketing campaigns and the customer journey. 
• Assist with detailed results reporting and analytics. Analyze results across housefile brochure marketing and new customer acquisition efforts, conducting the backend response & ROI analysis. Analyze reports to provide actionable insights to the broader marketing team. 
• Support development and execution of housefile circulation plans, brochure planning, matrices and multi-channel plans.
• Support efforts to improve segmentation and optimization of lists. 
• Evaluate A/B test results to translate results into insights and recommendations (i.e., audience, offer, creative, timing, retention, cross-sell etc.)
• Support acquisition programs including assisting with direct mail customer acquisition efforts, the largest driver of new clients
• With support from external agencies, continually test and refine channels, strategies, and tactics to improve conversion rates and cost per acquisition. Monitor weekly pacing and performance, making adjustments to optimize. 
• Uncover opportunities for growth and optimization by testing hypotheses, and analyzing marketing tactics. 
• Work closely with the Business Analytics team and the IT department to identify required data for forecasting/reporting and to support the Marketing Team’s data infrastructure needs. 

SKILLS & QUALIFICATIONS:  

• 7+ years relevant experience
• Exceptional teamwork skills; ability to interact and contribute effectively with others in a fast-paced, collaborative team atmosphere 
• Ability to organize and multi-task while completing projects to meet deadlines with a strong attention to detail   
• Savvy with analytics, reporting and funnel development; considered an Excel and data guru by your peers 
• A self-starter and someone that likes to take control of the reigns 
• Detail oriented, organized, and strong communication skills – both verbal and written
• Experience with the following is advantageous: SQL, Google Analytics, Salesforce (Marketing, Sales, and Service Clouds), Tableau 
• Passion for marketing; love of travel a plus!