John Bemis

Our direct client is a highly successful B-to-C firm, developing and preparing to implement a new SalesForce Service Cloud - based application for their customer service agents to use when talking to customers and taking orders.    We are seeking an experienced training / Learning and Development specialist to work as a consultant on this project, working closely with the client to plan and develop the training plan, training materials, and participate in some of the "live" training as well.    This is 18-month contract opportunity, can be done remotely in the US, but there will be some travel (potentially every 3 months or so) to the Connecticut headquarters, to meet and collaborate with the key stakeholders.   Key Responsibilities:

• As a senior L&D resource, design, deliver and evaluate training programs aimed at empowering the team members to effectively utilize Salesforce in their daily operations or day-to-day workflow.
• Play a pivotal role in ensuring that users have the knowledge and skills necessary to maximize the potential of Salesforce ultimately driving efficiency and productivity across the organization
• Collaborate with key stakeholders to assess training needs and develop comprehensive training programs tailored to various user roles and proficiency levels. 
• Work closely with sales leadership to understand business objectives and design training programs that align with company goals.
• Learn and become proficient on client's current booking and CRM platform to understand gaps in workflow, process and procedures.
• Conduct engaging and interactive training sessions, workshops, and webinars both in person and virtually, ensuring participants gain a thorough understanding of Salesforce features, functionalities and best practices.
• Develop training materials including user guides, manuals, tutorials, and multimedia presentations to support training initiatives and reinforce learning objectives.
• Stay abreast of updates, enhancements, and new features and incorporate relevant changes into training materials and curriculum to ensure content relevancy and effectiveness.
• Collaborate with client's team to develop comprehensive training and deployment plan. Manage the logistics and scheduling of training sessions, ensuring all participants have the necessary resources and support.
• Solicit feedback from trainees to assess the effectiveness of training program and identify areas of improvement.
• Conduct evaluations and assessments to measure the impact of training on user proficiency and performance.
• Maintain accurate records of training activities, attendance, and participant feedback. Generate reports and insights to track training effectiveness and inform decision-making.

Desired Skills and Qualifications:

• 5 + years of experience in instructional & curriculum design as well as delivery of instructional programs using Salesforce software (strong Service Cloud is a most, Sales Cloud is a plus) 
• Experience with learning analysis and strategy, content design and development, content delivery, learning technology or learning evaluation
• Experience delivering training in multiple modalities including instructor-led, virtual classroom and e-learning platforms
• Expertise in designing, delivering, and evaluating training programs preferably in a contact center environment
• Excellent presentation, facilitation and communication skills with the ability to engage and inspire learners
• Familiarity with learning management systems (LMS) and e-learning platforms
• Excellent oral and written communication skills
• Strong analytical and problem solving abilities, with a keen attention to detail
• Experience with developing and deploying strategies & plans that drive successful adaption of change and expected benefits
• Ability to work independently and collaboratively in a fast paced environment
• Passionate about training and facilitation
• Experience in Call Center operations and functions a plus
• Experience working within Travel / Hospitality Industry a plus, or other high-touch type service industry

Immediate interview and hire, send resume today for immediate consideration!    

Technology Account Executive  – Hybrid - Benchmark IT

Benchmark IT, a leading technology consulting and recruitment firm in the NY Metro area, has an outstanding opportunity for a Technology Account Executive in our Stamford, CT headquarters.  We operate in Hybrid mode, 1 day/week in the office and 4 days/week from home.   

We’re looking for candidates with a minimum of 2 years technical sales or account management experience to join our team, working and learning from the best in a supportive, ethical and fun environment.

What’s in it for you:

·       Base salary plus unlimited commission plan ·       Full benefits including 401K ·       Comprehensive training with industry-leading tools and techniques ·       Career advancement opportunities

Here’s your day to day:

·       Build and maintain strong client relationships and identify new business opportunities by contacting and visiting clients and prospects. ·       Generate sales leads utilizing social and professional media platforms, along with your own network. ·       Convert leads into qualified prospects and clients through your persistent ability to connect via phone calls, emails, and referrals. ·       Work with internal recruiting team to vet and select top candidates and ensure they are the right technical and cultural fit for your clients. ·       Ongoing account management and contact with all managerial levels and roles within the client company. ·       Serve as client advisor regarding IT industry staffing trends and staffing mix.

Here’s what you’ll  bring to the team:

·       Ability to confidently identify and engage with all levels of IT decision makers. ·       Strong, persistent, and diplomatic sales and customer service skills. ·       Excellent listening, written, presentation and negotiation skills ·       Confident and engaging interpersonal and people skills. ·       Strong personal initiative to follow up and close business ·       Ability to thrive in and contribute to a team environment.

Here’s what will make you stand out:

·       Understanding of the tech marketplace ·       Sophisticated understanding of all social media platforms ·       Proven track record of meeting and exceeding goals. ·       Willingness to learn and implement new techniques that are necessary for success.

Required Experience:

·       Bachelor’s Degree or higher ·       2+ years in technology sales, recruiting, staffing or related business-to-business technology sales field  

Our direct client, a well-established leader and fast-growing company in a thriving industry, seeks an experienced Senior CRM Marketing Data Analyst to join their growing team.   This is a key role:

- Serving as the subject matter expert for customer data and database insights for the company  - Responsible for using data-driven insights to achieve measurable marketing results.  -Supports the planning of all aspects of our cross-channel marketing campaigns with a specific focus on database segmentation and analysis to support retention and new customer acquisition - Provides reporting and actionable insights to improve marketing campaign performance and customer journey touches through KPI setting/tracking, A/B testing, journey building, and ongoing optimization of segmentation strategies.  -  Is accountable for helping better understand our customers and key performance metrics in order to deliver more effective, personalized communications and drive growth. Note this position is Hybrid, requires 1-3 days a week onsite working with the team at headquarters in the Norwalk CT office.  We are only interested in candidates who can meet the hybrid requirement.  

KEY RESPONSIBILITIES:  

• Develop strategies to leverage guest insights for actionable improvements in our marketing campaigns and the customer journey. 
• Assist with detailed results reporting and analytics. Analyze results across housefile brochure marketing and new customer acquisition efforts, conducting the backend response & ROI analysis. Analyze reports to provide actionable insights to the broader marketing team. 
• Support development and execution of housefile circulation plans, brochure planning, matrices and multi-channel plans.
• Support efforts to improve segmentation and optimization of lists. 
• Evaluate A/B test results to translate results into insights and recommendations (i.e., audience, offer, creative, timing, retention, cross-sell etc.)
• Support acquisition programs including assisting with direct mail customer acquisition efforts, the largest driver of new clients
• With support from external agencies, continually test and refine channels, strategies, and tactics to improve conversion rates and cost per acquisition. Monitor weekly pacing and performance, making adjustments to optimize. 
• Uncover opportunities for growth and optimization by testing hypotheses, and analyzing marketing tactics. 
• Work closely with the Business Analytics team and the IT department to identify required data for forecasting/reporting and to support the Marketing Team’s data infrastructure needs. 

SKILLS & QUALIFICATIONS:  

• 7+ years relevant experience in Database Marketing and Data Analysis
• Direct Mail / Catalog mailing / Consumer marketing experience is highly desired. 
• Experience with new customer acquisition, i.e. working with vendors who supply lists of potential customers, and analyzing those lists, merging them into the main database 
• Exceptional teamwork skills; ability to interact and contribute effectively with others in a fast-paced, collaborative team atmosphere 
• Ability to organize and multi-task while completing projects to meet deadlines with a strong attention to detail   
• Savvy with analytics, reporting and funnel development; considered an Excel and data guru by your peers 
• A self-starter and someone that likes to take control of the reigns 
• Detail oriented, organized, and strong communication skills – both verbal and written
• Experience with the following is advantageous: SQL, Google Analytics, Salesforce (Marketing, Sales, and Service Clouds), Tableau 
• Passion for marketing; love of travel a plus! 

Note this position requires 1-3 days a week onsite working with the team at headquarters in the Norwalk CT office.