Marissa Logan

Join Our Team – Urgently Hiring Customer Service Rep in Bend!

Job Title: Customer Service Rep

Pay: $23 - $25 per hour (Depending on Experience) Hours: Monday - Friday, 8 am - 5 pm Start Date: ASAP

Looking for a hands-on role in a growing company? Join a vibrant local heating and cooling business as a Customer Service Rep in Bend, OR, and make an impact every day. As a Customer Service Rep, you’ll play a key role in delivering exceptional customer experiences and ensuring smooth operations. You’ll work closely with a dedicated team to help drive success and build lasting relationships with our clients.

What You’ll Do:

As a Customer Service Rep, you will be responsible for:

• Managing QuickBooks transactions to assist with invoicing and financial tracking.
• Answering incoming calls on a busy phone line with professionalism and enthusiasm.
• Scheduling appointments efficiently to accommodate both customer needs and technician availability.
• Following up with customers to ensure satisfaction and address any concerns.
• Identifying solutions to customer issues through effective problem-solving and communication.
• Running reports and performing multi-tasking duties, including handling emails and maintaining organized records.
• Navigating multiple platforms, systems, and operational programs to maintain efficiency and accuracy in service delivery.

What You’ll Bring:

The ideal candidate for this role will have:

• QuickBooks is required.
• Knowledge of HVAC would be helpful
• A quick learner mentality that fosters growth and success within the team.
• Exceptional interpersonal skills and the ability to work collaboratively in a small office environment.
• Strong phone etiquette and the ability to handle customer inquiries with patience and professionalism.
• Punctuality and a strong attendance record.

Why Join Us in Bend?

• Competitive pay accompanied by great benefits, including affordable health and prescription coverage with no waiting period.
• A chance to make a real impact in a thriving company.

Location & Schedule: This position is on-site in Bend, OR, offering Monday through Friday shifts.

Ready to Take the Next Step?

If you’re ready to start a rewarding career as a Customer Service Rep in Bend, apply today or contact our recruiting team to learn more. Don’t wait, we’re hiring now!

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