Todd Olney

Your Next Opportunity is Here — Now Hiring a Customer Service Representative in Philomath, OR!

Job Title: Customer Service Representative

Pay: $18.00–$26.00/hour  Hours: M-F 8am-5pm during training period. After training period you will be moved to Wed-Sat 7am-6pm Start Date: ASAP

Looking for a people-first role where you can make a real impact? Join a growing Internet Service Provider serving the Mid-Willamette Valley. As a Customer Service Representative, you’ll be the frontline connection for our customers by helping troubleshoot issues, answering questions, and ensuring an exceptional experience every step of the way.

As a CSR, you'll support customers through clear communication, empathy, and problem-solving skills. You’ll play a critical role in maintaining high service standards and helping customers feel heard, supported, and valued.

What You’ll Do: 

As a Customer Service Representative, you will:

• Manage incoming calls and customer service inquiries.
• Make outbound calls to potential customers inquiring about service.
• Perform basic network troubleshooting with customers.
• Maintain detailed documentation of all calls and troubleshooting steps.
• Perform additional duties assigned by the Customer Service Manager.
• Understand basic RF, fiber, and networking concepts.
• Go the extra mile to support each customer.

What You’ll Bring:

The ideal candidate for this role will have:

• 1 year of customer service experience
• 1 year of technical support experience preferred
• Basic understanding of internet, fiber, and networking is preferred 
• High school diploma or equivalent
• Typing speed of 35 WPM minimum 
• Strong verbal and written communication skills.
• A customer-first mindset and strong problem-solving abilities.

Benefits Upon Permanent Hire:

• Health, Dental and Vision insurance
• 401(k)
• Paid time off
• On-the-job training

Location & Schedule:

This position is full-time and on-site in Philomath, OR.

Ready to Take the Next Step?

If you’re ready to join a mission-driven company and deliver exceptional customer experiences, apply today or reach out to our recruiting team to learn more. We’re excited to meet you!

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