Caitlin Little

 

Your Next Opportunity is Here — Urgently Hiring Service Department Customer Support in Grants Pass, OR!

Job Title: Temporary Service Department Customer Support Pay: $18.00/hour Hours: Monday – Friday, Hours TBD - No Confirmed End Date Start Date: ASAP  

Looking for a professional, customer-facing role where you can use your communication skills and technical curiosity to help others? Join a respected science-based manufacturer in Grants Pass as a Temporary Service Department Customer Support Specialist. In this role, you’ll be the first point of contact for customers needing product support, troubleshooting assistance, and service-related guidance. You’ll work closely with internal teams across Engineering, Sales, Service, and Operations to resolve issues quickly and accurately.

This is a fantastic opportunity for someone who enjoys helping people, thrives in a technical environment, and wants to gain valuable hands-on experience in a high-performing service department.

What You'll Do: As a Service Department Customer Support, you will be responsible for:

• Offering courteous, direct support to customers by identifying root causes of product issues and providing accurate solutions
• Identifying necessary parts and preparing quotes for repairs, calibrations, consumables, and service orders
• Maintaining and updating the Problems & Solutions log
• Forwarding customer quotes and purchase orders to Sales Order Entry and assisting with gathering missing order information
• Setting up Return Authorizations (RAs) for customer repairs and preparing required documentation, including complex international return paperwork
• Supporting warranty claim processing
• Maintaining strong product knowledge of both current and legacy products
• Assisting customers transitioning from obsolete products to updated models
• Helping update service documents and assisting Engineering with product manual revisions

What You’ll Bring: The ideal candidate for this role will have:

• 5+ years of direct customer-facing experience in a science-based, technical, or manufacturing environment
• Excellent written and verbal communication skills
• Strong computer proficiency in MS Office; Google Suite & Salesforce preferred
• Ability to clearly explain product functionality and benefits
• High School Diploma required (college coursework a plus)
• 5+ years of experience in a progressively responsible support or service-related role

Why Join Us in Grants Pass?

• Consistent weekday schedule with Monday–Friday shifts
• Opportunity to grow your career within a respected science-based manufacturing company
• Supportive team culture with hands-on collaboration across Service, Engineering, Sales, and Operations
• A role where your communication, troubleshooting, and problem-solving skills shine
• Ask us about our Referral Bonus Program to earn extra cash!

Location & Schedule: This position is on-site in Grants Pass, OR, Monday–Friday shifts. Ready to Take the Next Step? If you’re looking for a professional, technical support role with steady hours and a strong team environment, apply today or reach out to our recruiting team for next steps. We’re hiring immediately! #STRB