Help Desk, Technical call center has several amazing opportunities for Technical Support/Help Desk Representatives in their inbound support center located in Salem.
Copy and paste this link to apply today - https://bit.ly/3Rl4Ze5
Need help applying? Call us at (503) 581-1748
Duties and Responsibilities for Technical Support/Help Desk:
- Ability to follow and read wiring diagrams with AC conversion to DC, and grounding principles
- Provide electronic product and application end users with operational and technical assistance
- Determine call resolution and log calls
- Generate product replacement orders and troubleshoot and resolve customer technical issues
- Provide technical support via telephone, and/or email to end users and administrators of hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image
- Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.
- Apply established customer satisfaction skills to resolve issues with end users and create a positive image
- Follow call-handling procedures to assure uniform support within the goals of the department
- Meet call handling, volume and productivity goals in an inbound call center environment
Skills and Qualifications for Technical Support/Help Desk:
- Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable
- Minimum of one year of Technical Support/Call Center/Help Desk experience
- Basic IP Networking required
- PC systems knowledge required (Windows 7-10)
- Basic SQL Database reading and editing preferred
- Must be able to work weekends and evenings
- Must be willing to work out of an office in Salem, Oregon
- Excellent listening skills and ability to assess and respond to customers’ needs
- Must be able to effectively communicate with customers via telephone
- Detail-oriented with the ability to keep accurate records of communication with customers
- Ability to rapidly learn and assimilate new technologies
- High School Diploma
Job Details for Technical Support/Help Desk
- Temp-Hire
- Hours of operation 5am-7pm seven days a week
- Shift will be a regular shift 40 hours per week within the hours of operation - mostly earlier weekday hours
- Ideal candidates will need to be flexible with working possible early mornings and/or weekends. Attendance and punctuality are essential functions of the position. This position is located on-site in an office call center environment
- $18.00/hr
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