Selectemp

Your Next Opportunity is Here — Urgently Hiring a Customer Service Manager in Springfield, OR!

Job Title: Customer Service Manager — Urgently Hiring!

Pay: $25.00 - $34.00 hour DOE Hours: Monday - Friday, 7:00 AM - 3:30 PM Start Date: ASAP

Looking for a role that includes Customer Service management work with a great local company? We’re seeking an experienced Customer Service Manager to lead our customer support team in a fast-

paced wholesale gift manufacturing environment in Springfield Oregon. As a Customer Service Manager, you will bring strong leadership, a passion for customer service with a belief that every interaction is an opportunity.

What You'll Do:

As a Customer Service Manager, you will be responsible for: Team Leadership

•  Recruit, train, and mentor customer service staff
•  Create and maintain departmental Standard Operating Procedures (SOPs)
•  Foster a high-performance team culture focused on results and customer satisfaction
•  Keep team current on all product offerings

Customer Relationship Management

•  Build and nurture strong relationships with new and existing clients
•  Manage key accounts, including customer portals and vendor compliance requirements
•  Deliver exceptional support by identifying issues, proposing solutions, and ensuring resolutions
•  Maintain and update customer mailing lists monthly
•  Communicate proactively with customers about order status and any delays

Operations and Reporting

•  Oversee daily sales and customer service operations
•  Oversee order entry, customer service calls, and data input in Sage Intacct
•  Maintain and share updates from the Customer Issues Log
•  Develop and present sales reports and performance metrics to upper management
• Collaborate cross-functionally to enhance customer experience and streamline processes
•  Assist in planning and executing trade shows and events

Sales Strategy and Growth

• Assist in the development and execution of strategic sales plans aligned with company objectives
•  Serve as Customer Service/Operations contact for Key Accounts and Custom Product
• opportunities
•  Monitor and manage inbound leads from email, phone, e-commerce, and B2B platforms

What You’ll Bring:

The ideal candidate for this role will have:

•  Minimum 3 years of experience in a customer service management role within a manufacturing company, preferably in the gift industry
•  Proven ability to work effectively with outside sales representatives
•  Excellent written and verbal communication skills
•  Strong decision-making and problem-solving abilities
•  Proficiency in Microsoft Office Suite (Word, Excel, Outlook)/ Experience with Sage Intacct or similar ERP systems a plus
•  Strong mathematical and analytical skills with ability to interpret data and develop strategic plans
•  Self-motivated with a positive, energetic attitude
•  Ability to thrive in a fast-paced environment and adapt to shifting priorities
•  Managerial or team leadership experience
•  Deep product and gift industry knowledge
•  Customer-focused mindset with commitment to building long-term relationships
•  Skilled at multitasking and managing competing priorities
•  Ability to navigate complex customer portals and compliance requirements
•  Experience preventing charge backs through proactive vendor compliance management

Why Join Us in Springfield?

• Relaxed work environment focusing on fun 
• Opportunity to grow your career in the gift manufacturing industry
• Supportive team culture and hands-on work environment
• Ask us about our Referral Bonus Program to earn extra cash!

Location & Schedule:

This position is on-site in Springfield, OR, and offers Monday - Friday, 7:00 AM - 3:30 PM shifts.

Ready to Take the Next Step?

If you’re ready to start a rewarding career as a Customer Service Manager in Springfield , apply today or contact our recruiting team to learn more. Don’t wait — we’re hiring now!

#STEUG