Donte Jean Pierre

IDR is seeking a Pre-Suit Paralegal to join one of our top clients for an opportunity in Tampa, Florida. In this role, you’ll support a fast-paced plaintiff personal injury practice by managing pre-suit matters from intake through negotiation and resolution. This is a great opportunity to join a well-established organization in the legal services industry where client communication and case ownership are central to success.

Position Overview for the Pre-Suit Paralegal:

• Manage plaintiff personal injury cases through the pre-suit phase, ensuring timely progress toward resolution
• Prepare, review, and submit demand packages and supporting documentation to insurance carriers
• Communicate consistently with clients, adjusters, providers, and internal team members to move cases forward
• Review and organize medical records, bills, and related case materials to support negotiations and settlements
• Maintain accurate, well-documented case notes and updates within the case management system

Requirements for the Pre-Suit Paralegal:

• 2+ years of plaintiff personal injury case management experience in a pre-suit environment
• Working knowledge of personal injury claims, insurance coverage, liability, and settlement negotiations
• Strong client-facing communication skills with the ability to build trust and manage expectations
• Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams) and comfort learning case management software
• High school diploma or GED (additional related education a plus)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite

IDR is seeking an IT Helpdesk Support Technician to join one of our top clients in St. Joseph, MI. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the IT Helpdesk Support Technician: Our client is looking for a driven individual that is willing to learn and grow from within a large company. The right candidate will have a college bachelor’s degree in any field but a firm interest and/or background in IT. This role will require excellent soft skills and will be focused on customer service. In this position you will be internal support for over 700 locations across the country. This will consist of password resets, network troubleshooting, printer/network installs, basic end user connectivity and software support. This will be on a team of around 15 – 20 other Level 1 Helpdesk Technicians.  Senior managers like to promote from within and this is the first place they look – there is plenty of potential for upward advancement! Required Skills for the IT Helpdesk Support Technician:

• 1+ years of experience within an IT Support role (Network/Hardware)
• Customer-service oriented mindset - Excellent Communication Skills is a must!
• Proficient experience with Microsoft Office 365
• Basic Troubleshooting skills (IE: Password Resets, printer installs & troubleshooting, end user connectivity support, network troubleshooting, etc.)
• Bachelor’s Degree

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite 

IDR is seeking a Oracle RMCS Solution Design Lead to join one of our top clients for a remote opportunity. This role involves leading the design and implementation of scalable Oracle Cloud revenue management solutions within a dynamic industry setting. The position requires deep expertise in Oracle Revenue Management Cloud (RMCS) and collaborative leadership to guide offshore teams and engage with stakeholders throughout the project lifecycle.

Position Overview for the Oracle RMCS Solution Design Lead:

• Lead the design and implementation of Oracle Cloud revenue management solutions.
• Serve as the RMCS subject matter expert, guiding solution configuration and demos.
• Work directly with clients to understand business needs and translate them into scalable solutions.
• Collaborate with upstream systems such as Order Management, Subscription Management, and Salesforce.
• Support offshore teams by providing technical and functional leadership.

Requirements for the Oracle RMCS Solution Design Lead:

• Deep functional expertise in Oracle Revenue Management Cloud (RMCS), including solution design, configuration, and implementation.
• Strong understanding of revenue processes and upstream transaction flow.
• Experience with Oracle Order Management & Subscription Management and their integration with RMCS.
• Knowledge of Salesforce integration and how subscription contracts feed into RMCS.
• Ability to translate business needs into comprehensive Oracle Cloud solutions.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is seeking a Fieldglass Administrator for a contract opportunity that can sit out of Dallas, Texas or Atlanta, Georgia. This role focuses on day-to-day administration and operational support within SAP Fieldglass, ensuring transactions move smoothly, data stays accurate, and users receive timely support while broader system initiatives are underway.

Position Overview for the Fieldglass Administrator:

• Provide day-to-day system administration and operational support for SAP Fieldglass • Manage key transactions including job postings, work orders, worker records, timesheets, and expenses • Monitor workflows/approvals, troubleshoot issues, and resolve routine exceptions to keep work moving • Support end users with access, navigation, and process guidance across Fieldglass • Perform audits and reporting (Excel-based), improving data quality and identifying process enhancements

Requirements for the Fieldglass Administrator:

• 1–2+ years of hands-on SAP Fieldglass experience (required) • 2–4+ years of experience in operations, system administration, vendor/workforce programs, or similar support roles • Experience supporting Fieldglass workflows such as work orders, timesheets/expenses, and approval routing • Strong attention to detail, organization, and ability to manage multiple requests independently

What’s in it for you?

• Opportunity to support a widely used VMS platform in a fast-paced environment • Work on process improvements, reporting, and operational troubleshooting that make a direct impact • Support from IDR throughout the assignment

Why IDR?

• 25+ years of proven industry experience in 4 major markets • Employee Stock Ownership Program (ESOP) • Dedicated Engagement Manager committed to your success • Full benefits package (Medical, Dental, Vision, and more) • ClearlyRated’s Best of Staffing® Client and Talent Award winner (12 years running)

#LI-hybrid

IDR is seeking an AV Engineer to join one of our top clients in New York, NY. This role supports the design and engineering of a central rack room and a digital AV network supporting multiple event spaces. 

Position Overview/Responsibilities for the AV Engineer:

• Collaborate on the design and integration of backend systems with AV/event management platforms.
• Engineer and optimize workflows for device control, monitoring, and automation.
• Develop and execute comprehensive test plans to ensure system functionality.
• Support engineering activities related to PTX and NAC profiling.
• Evaluate and integrate cutting-edge AV technologies into existing systems.
• Produce and maintain technical documentation throughout design and implementation.

Required Skills for AV Engineer:

• Proven experience in AV systems integration and backend AV solutions.
• Expertise with PTX platforms and related engineering processes.
• Strong skills in testing, validation, and automation workflows.
• Familiarity with NAC profiling in AV environments.
• Expertise with PTX platforms and related engineering processes.
• Ability to work onsite in NYC five days a week.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-onsite 

IDR is seeking a AI/ML Engineer to join one of our top clients for an opportunity in Austin, TX. In this role, you’ll help research and evaluate emerging AI technologies while contributing to the design and development of AI/ML models, prototypes, and supporting data pipelines. You’ll work closely with cross-functional teams to document solutions, communicate outcomes, and support the responsible adoption of AI across the organization.

Position Overview for the AI/ML Engineer:

• Research emerging AI/ML trends, tools, and vendor solutions aligned to defined business use cases
• Support development of AI/ML models and prototype applications for prioritized initiatives
• Help design and document data and AI pipelines that integrate with existing systems and standards
• Produce clear reports, analyses, and presentations that communicate results to technical and non-technical stakeholders
• Collaborate with data, engineering, software development, and governance teams to deliver well-governed AI outcomes

Requirements for the AI/ML Engineer:

• Hands-on experience building or supporting machine learning models, prototypes, or applied analytics solutions
• Working knowledge of data pipelines, data integration concepts, and preparing data for modeling and analysis
• Ability to evaluate AI tools/vendors and translate business needs into actionable technical recommendations
• Strong documentation and communication skills, including producing clear written deliverables and presentations
• Experience partnering with cross-functional stakeholders (engineering, product, governance, and business teams) to drive delivery and support

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid

IDR is seeking a Associate Data Analyst (ECaTs) to join one of our top clients for a remote opportunity. In this role, you’ll support an emergency communications analytics platform by assisting with customer onboarding, system configuration, and user access provisioning. You’ll collaborate with cross-functional teams to ensure customers have accurate access to reporting, dashboards, and related tools while helping drive smooth deployments and migrations.

Position Overview for the Associate Data Analyst (ECaTs):

• Support customer onboarding activities and assist with new deployments and migrations
• Configure and maintain customer/agency records, portal information, and system settings
• Provision and manage user accounts, roles, and customer access
• Establish and maintain system mappings to support accurate reporting and analytics
• Partner with Customer Success, Implementation, and Product teams to troubleshoot access and configuration needs

Requirements for the Associate Data Analyst (ECaTs):

• Experience with customer onboarding, system configuration, or user provisioning/account administration
• Strong attention to detail and ability to maintain accurate records in business or technical systems
• Comfort working in web-based portals and learning new software tools and processes
• Strong communication skills and ability to collaborate effectively with internal teams and customers
• Familiarity with analytics tools, dashboards, reporting platforms, or public safety/emergency communications systems (preferred)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Compensation Details: $21/hr W2 #LI-Remote

IDR is seeking a Senior ServiceNow Developer to join one of our top clients for an opportunity in Brentwood, TN. This role involves leading platform modernization efforts, supporting migrations, and redesigning workflows within a dynamic IT environment. The client is a prominent organization in the technology and services industry, focused on optimizing their ServiceNow platform and processes.

Position Overview for the Senior ServiceNow Developer:

• Lead ServiceNow workflow redesign and platform modernization.
• Support migration to the latest ServiceNow release, including testing, remediation, deployment, and stabilization.
• Develop and configure solutions across ITSM, ITOM, CMDB, and related modules.
• Build workflows, catalog items, forms, approvals, and automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs.
• Develop integrations using REST/SOAP, IntegrationHub, MID Server, and data imports.
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
• Maintain platform governance, code quality, release management, and development best practices.
• Develop dashboards, reports, documentation, and testing materials.
• Evaluate and implement ServiceNow AI capabilities, including Now Assist.

Requirements for the Senior ServiceNow Developer:

• 5+ years of enterprise ServiceNow development experience.
• Experience with recent ServiceNow releases and platform modernization.
• Hands-on experience redesigning workflows, automations, catalog items, and integrations.
• Experience with ServiceNow upgrades, migrations, or major version transitions.
• Strong JavaScript, Flow Designer, Business Rules, Script Includes, Glide APIs, Client Scripts, UI Policies, and ACLs experience.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is seeking a SOC Analyst to join one of our top clients for an opportunity in Monterrey, Mexico. This role involves monitoring and analyzing security threats within a 24/7 global SOC environment, supporting incident response, and collaborating with international teams to ensure security posture integrity.

Position Overview for the SOC Analyst:

• The SOC Analyst will be responsible for monitoring security alerts, investigating suspicious activity, and responding to security incidents.
• They will work in a dynamic, fast-paced environment that requires clear communication and teamwork, often liaising with global security teams.
• The role offers opportunities for growth, mentorship, and skill development within a cybersecurity-focused organization.

Requirements for the SOC Analyst :

• 0-2 years of experience in cybersecurity monitoring or alert triage.
• Foundational networking knowledge, including IP addresses, routing, and traffic analysis.
• Strong spoken English skills for quick and effective communication.
• Ability to write clear, concise incident notes and document investigations.
• Familiarity with SIEM tools such as Splunk or other security monitoring platforms.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite