Blake Starr

IDR is seeking a Help Desk Analyst 1 to join one of our top clients in Conyers, Georgia. This role is perfect for a bilingual (Spanish/English) professional with a knack for problem-solving and a passion for customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

• Provide technical assistance to both internal and external customers for tier one issues in a high-volume call center environment
• Troubleshoot hardware, software, and connectivity issues
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved
• Answer user inquiries regarding computer software or hardware operation to resolve problems

• Bilingual in Spanish and English
• Minimum of six months of experience handling customer questions, complaints, and/or providing information in a call center environment
• Experience as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, and Active Directory
• Experience installing and performing minor repairs to hardware, software, or peripheral equipment

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row