Sr. Voice Engineer
Oakland, California, United States
IDR is seeking a Sr. Voice Engineer to join one of our top clients. This role is perfect for a seasoned professional with a strong background in voice engineering and contact center platforms. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
This candidate will be working remotely and must sit in PST to be considered.
Position Overview/Responsibilities for the Sr. Voice Engineer:
- Work remotely while adhering to west coast hours
- Troubleshoot and resolve complex hardware/software issues
- Utilize knowledge of Cisco networking, QoS, SIP, and VoIP in call center environments
- Maintain and improve voice/network infrastructure including LAN/WAN, firewalls, PSTN, PRI, TDM, POTS
Required Skills for Sr. Voice Engineer:
- Experience with Genesys (Engage/Cloud), NICE CXone, Five9, or similar contact center platforms
- Familiarity with Microsoft O365, Teams Voice, NICE recording, Aspect WFM, and other call center tools
- Proficiency in Cisco networking (routing/switching, MPLS, BGP, EIGRP)
- Knowledge of QoS, SIP, and VoIP in call center environments
- ITIL v3 Foundations certification
- Experience working in a contact center support environment and with ServiceNow Software
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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