Norcross, Georgia, United States
IDR is seeking an IT Vendor Program Manager to join one of our top clients. This role is pivotal in supporting the Enterprise Technology & Infrastructure team, which manages collaboration, AV, IT, and workplace technology services through external partners.
Position Overview/Responsibilities for the IT Vendor Program Manager:
- Serve as the primary liaison between external technology partners and internal teams, ensuring seamless communication and service delivery.
- Oversee the operational aspects of vendor relationships, ensuring contracts are up-to-date and service levels are consistently met.
- Lead governance activities for key vendors, including conducting Quarterly Business Reviews and managing performance scorecards.
- Collaborate with cross-functional teams such as Sourcing, Procurement, and Legal to manage contract renewals and vendor evaluations.
- Utilize tools like Smartsheet, Jira, and Google Workspace to maintain a centralized repository of vendor commitments and performance metrics.
Required Skills for IT Vendor Program Manager:
- 4-6+ years of experience in IT vendor management or a related field, with a focus on supplier governance and contract management.
- Proficiency in managing vendor governance programs, including KPIs and SLAs.
- Strong understanding of MSAs, SOWs, and vendor contracts, with the ability to enforce contractual terms.
- Experience in collaborating with cross-functional teams and managing vendor escalations.
- Excellent communication skills, both written and verbal, with the ability to present vendor performance updates to senior leadership.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
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