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Read authentic reviews from customers, clients and employees.
IDR is seeking a Part-Time Service Desk Analyst to join one of our top clients in Plano, TX. This role is perfect for individuals passionate about providing exceptional technical support and eager to work in a dynamic, team-oriented environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
This role is Part-Time (4 hours per day/ 20 hours per week)
Position Overview/Responsibilities:
Deliver first-level technical support to both technical and non-technical customers via phone, email, chat, and ticketing systems.
Troubleshoot and resolve issues related to hardware, software, applications, and access, utilizing remote access tools for installations and repairs.
Document and track incidents, service requests, and problems, ensuring efficient triage and escalation when necessary.
Engage with vendors to coordinate issue resolution and perform proactive maintenance activities.
Contribute to the creation and maintenance of technical documentation and identify opportunities to enhance service delivery processes.
Required Skills:
Minimum of 3 years of experience in IT support or service desk roles.
Proficient in Microsoft Windows operating systems, Microsoft Office Suite, and web-based applications.
Experience with IT service management tools such as ServiceNow and other ticketing platforms.
Strong communication skills with a customer-focused mindset, capable of supporting users at all technical levels.
Excellent analytical and problem-solving abilities, with a keen attention to detail and documentation.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
