Bella Currin

IDR is seeking a Technical Support Engineer - Automation to join one of our top clients for an opportunity in Santa Clara, CA. This role is part of a dynamic team supporting the ServiceNow platform, focusing on resolving complex technical issues while providing excellent customer service. The company operates within the technology/software industry, emphasizing innovation and customer satisfaction.

Position Overview for the Technical Support Engineer - Automation:

• Manage and resolve the most challenging issues related to the ServiceNow platform.
• Act as the first point of escalation within the technical support department.
• Provide regular communication updates to customers on the progress of their requests.
• Develop a strong understanding of the ServiceNow platform to support end-users effectively.
• Support customers remotely using SSH, SNMP, WMI, PowerShell, and troubleshoot networking concepts.

Requirements for the Technical Support Engineer - Automation:

• 2+ years' professional experience writing & debugging JavaScript code
• 2+ years' experience in SQL Scripting
• Experience supporting customers and/or end-users from a technical standpoint
• Experience providing remote administration via SSH, SNMP, WMI, PowerShell
• Understanding of networking concepts including TCP/IP, HTTP, firewalls, load balancers, and ports

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.