Bella Currin

IDR is seeking a Technical Support Engineer - Platform Technologies to join one of our top clients for an opportunity in Orlando, FL. This role involves supporting and troubleshooting the ServiceNow platform within a customer-facing environment, focusing on resolving complex technical issues and mentoring junior team members. The company operates within the technology and cloud service industry, emphasizing innovative solutions and high-level technical support.

Position Overview for the Technical Support Engineer - Platform Technologies:

• Manage and resolve challenging issues related to the ServiceNow platform for the technical support team
• Serve as the last point of escalation within the department, providing expert guidance on technical problems
• Mentor and train junior team members across various technologies and platforms
• Quickly assimilate knowledge of the ServiceNow platform to provide effective support and solutions
• Work outside of normal business hours, including evenings, weekends, and holidays, as needed

Requirements for the Technical Support Engineer - Platform Technologies:

• Demonstrated ability to troubleshoot difficult technical issues
• Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
• Experience with relational databases (e.g., MySQL, Oracle)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.