Bella Currin

IDR is seeking a Service Desk Analyst to join one of our top clients in Thornton, Colorado. This role offers an opportunity to support a large, distributed user base across multiple sites in a dynamic IT environment, focusing on delivering exceptional customer service and technical support.

Position Overview for the Service Desk Analyst:

• Act as the first point of contact for users experiencing technical issues, providing friendly and knowledgeable support.
• Ensure timely acknowledgment, communication, and resolution of support tickets via various channels.
• Support and troubleshoot issues related to Windows, macOS, and ChromeOS environments as needed.
• Escalate complex issues to appropriate internal teams and follow up to ensure resolution.
• Assist in creating and maintaining documentation related to IT processes and best practices to improve knowledge bases.

Requirements for the Service Desk Analyst:

• 5–7 years of experience in technical customer support or IT service environments.
• Proven ability to quickly learn and adapt to a diverse set of technologies and systems.
• Experience supporting business processes and improving documentation and knowledge bases.
• Strong attention to detail and a commitment to delivering excellent customer service.
• Ability to thrive in a lean team environment supporting a large, distributed user base (50+ sites).
• Bilingual (English / Spanish) candidates are a preference.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.