Caroline Giraudeau

IDR is seeking a Patient Experience Representative to join one of our top clients for an opportunity in Brookline, MA. This role focuses on providing exceptional patient service and support within a healthcare setting, helping to enhance the overall patient experience through direct interaction and administrative tasks. The position is ideal for entry-level candidates seeking to grow their career in healthcare customer service.

Position Overview for the Patient Experience Representative:

• Manage patient check-ins, including collecting copays and scheduling appointments.
• Answer phone calls and respond to patient portal messages professionally.
• Support administrative functions to ensure smooth patient flow and communication.
• Provide a welcoming environment and assist patients with their needs onsite.
• Contribute to the overall patient satisfaction and office efficiency.

Requirements for the Patient Experience Representative:

• Prior experience in healthcare or customer service preferred.
• Excellent communication and organizational skills.
• Ability to work onsite at the Brookline location during scheduled hours.
• Strong interpersonal skills and a professional demeanor.
• Dependability with reliable transportation and a flexible schedule.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.