Knoxville, Tennessee, United States
IDR is seeking a Program Manager to join one of our top clients for a remote opportunity. This role involves leading large-scale IT infrastructure, networking, or datacenter projects, with a focus on managing cross-functional teams and ensuring successful project delivery. The position offers a dynamic environment within the IT and professional services industry, emphasizing leadership, client management, and operational excellence.
Position Overview for the Program Manager:
- Serve as the primary point of contact and escalation path for enterprise customers
- Manage delivery teams consisting of Project Managers, Engineers, and Coordinators
- Oversee project planning, staging, implementation, and project closure activities
- Coordinate resources across engineering, sales, and customer stakeholders
- Lead customer status meetings and executive communications
Requirements for the Program Manager:
- 5-10 years of experience managing teams in large-scale IT projects or similar industries
- Large Professional Services firm experience
- Proven experience in program management of IT infrastructure, networking, or datacenter projects
- Strong leadership skills in managing cross-functional teams including engineers and project managers
- Excellent stakeholder communication and escalation management abilities
- Demonstrated success in resource planning, forecasting, and operational process adherence
