Caroline Giraudeau

IDR is seeking a Service Desk professional to join one of our top clients in Nashville, Tennessee. This role is perfect for individuals who excel in desktop support and customer service, with a focus on problem resolution and technical support. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Service Desk:

• Provide desktop computer support assignments, emphasizing desktop computer problem resolution

• Install a variety of desktop computer hardware and software, providing technical and customer support for these products

• Analyze users' system problems and provide solutions

• Work with teams of analysts, programmers, and users in application development environments

• Test and write technical documentation prepared for software or hardware installation

• Maintain a daily calendar of meetings and events, prepare presentations, agendas, and other documents

• Manage software support and calls and other correspondence, maintaining a high level of responsiveness

Required Skills for Service Desk:

• Proficiency in Microsoft Office Suite and Microsoft operating systems

• Knowledge of other office automation tools and the ability to identify and correct hardware malfunctions

• Familiarity with Windows OS and application installation, Mac OS and iPhone IOS, Microsoft Teams, Microsoft O365, SharePoint, and Outlook

• Experience with ticket tracking (Dynamics and Service Now), end user support and training, inventory and product support

• Knowledge of Hardware Configuration, Active Directory, AV/Conference Support, Azure AD, Data Backup and Recovery, Data center experience, Networking, Disaster Recovery Planning, Email Administration, IIS, Intune, iOS/iPadOS, ipad and Iphone support, IPad/iPhone ITIL, ITIL Knowledge, Jira, Laptop Repair, Mac OSX, Microsoft 365, Microsoft Windows Server, Network engineering, Network security, OS 2012/2016/2019/2022, Printer, Remote access software, Remote Technical Support, Root cause analysis, SCCM, Scripting, Server management, ServiceNow, SharePoint, Software deployment, System Administration, System security, TCP, User Training, Virtualization, Virtualization Technologies, Visio, VoIP, VPN Configuration

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite