Caroline Giraudeau

Coordination of Specialized Procedures: Maintains and manages scheduling for specialized procedures within an assigned department, ensuring coordination with physicians' offices and other related departments. Verifies room and equipment availability as needed to ensure smooth operations and timely service delivery.

Patient and Provider Communication: Gains confidence and cooperation from patients, their family/support group, and other healthcare providers through effective communication and competent job performance. Acts as a liaison between patients and medical staff to facilitate optimal patient care.

Compliance and Safety: Adheres to all local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety. Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.

Administrative Support: Performs general clerical tasks such as answering phones and greeting customers and patients daily. Prepares and completes accurate job-related documentation, including collecting, updating, and maintaining patient services schedules.

Educational Background: High School Diploma or equivalent education/experience. Familiarity with medical terminology including various diagnostic tests, surgeries, consultations, and procedures is essential.

Experience and Skills: Minimum of 1 year of recent relevant experience. Demonstrated ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form. Possesses well-developed time management and organizational skills, with the capability to prioritize assignments and work within standardized policies and procedures.

Technical Proficiency: General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook). Ability to work independently and as part of a team, managing multiple tasks in an environment with interruptions.

Communication and Confidentiality: Strong written and verbal communication skills to interact effectively with team members, supervisors, patients, and other hospital personnel. Maintains strictest confidence of all patient protected health information (PHI) and ensures privacy by protecting PHI from accidental, intentional, or inappropriate disclosure.