Hailey Crabill

IDR is seeking a Lead Desktop Support Engineer – PM Shift to join one of our top clients in New York, NY. This role is perfect for a dynamic individual who thrives in a leadership position while remaining hands-on with technical support. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Lead Desktop Support Engineer – PM Shift:

• Lead the PM shift team from 1:00 PM to 10:00 PM, ensuring seamless service delivery and task ownership.
• Perform hands-on tasks such as IMAC activities, hardware deployments, desk setups, and end-user support.
• Manage ticket queues, SLAs, and KPIs to maintain productivity and service levels.
• Provide technical and procedural guidance to the onsite support staff and manage escalations.
• Coordinate conference room checks, equipment readiness, and inventory support.

Required Skills for Lead Desktop Support Engineer – PM Shift:

• Proven experience in a lead or senior-level desktop/end-user support role.
• Strong hands-on experience with IMAC, hardware deployments, and equipment moves.
• Proficiency in managing ticket queues, SLAs, and KPIs.
• Excellent documentation and communication skills.
• Ability to work effectively in a client-facing onsite environment.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row