Hailey Crabill

IDR is seeking a IT Field Engineer, POS to join one of our top clients for an opportunity supporting retail locations in Middle Tennessee. This role involves hands-on technical support and maintenance of POS systems, back-office equipment, and network infrastructure at multiple retail sites, primarily in a travel-intensive environment. The organization operates within the retail and convenience store industry, focusing on supporting VeriFone environments and related hardware.

Position Overview for the IT Field Engineer, POS:

• Provides on-site support and maintenance for retail POS systems, back-office hardware, and network equipment.
• Specializes in VeriFone POS devices (such as Ruby, Sapphire, Commander) and associated hardware.
• Coordinates support processes, documentation, and training activities across multiple store locations.
• Conducts troubleshooting, installations, upgrades, and ongoing maintenance to ensure seamless technology operations.
• Works primarily in the field supporting retail environments with a focus on excellent customer service and problem resolution.

Requirements for the IT Field Engineer, POS:

• High school diploma or G.E.D., with an Associate's degree in IT, Computer & Information Systems, Computer Science, preferred.
• Minimum of five (5) years of experience in desktop support, helpdesk, or customer support environments.
• Prior experience supporting Point-of-Sale (POS) systems, especially VeriFone VASC, Commander, or similar devices.
• Proven ability to troubleshoot hardware and network issues, including printers, scanners, and payment terminals.
• Valid VeriFone VASC Commander/Topaz/Ruby 2 Certification or equivalent, with willingness to obtain if not already certified.

What's in it for you?

• Opportunity to work in a dynamic, retail-focused environment with a focus on technology support.
• Gain experience supporting industry-leading POS hardware and infrastructure.
• Ability to develop your skills in a hands-on, travel-intensive role.
• Join a team of dedicated professionals in a fast-paced retail support setting.
• Be part of a company that values continuous improvement and excellent customer service.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance.
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.