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IDR is seeking a dynamic and dedicated Associate PS Producer to join one of our top clients' team. This role is perfect for someone who has a deep understanding of player support and values the opportunity to work in a variety of broader domains. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Associate PS Producer:
Support the overall preparedness of Global Player Support teams through documentation, escalation management, and alignment.
Collaborate with Subject Matter Experts across the organization, our partners, and all other stakeholders to build and distribute internal content.
Responsible for understanding and improving our Operational and Agent experiences guided by our success measurables.
Develop and maintain expertise in Player Support subject matters to consult with proper stakeholders.
Maintain vigilance of incidents and service degrade and represent Player Support operations and impacted players to appropriate stakeholders to influence prioritization and product development.
Required Skills for Associate PS Producer:
Bachelor Degree or equivalent experience.
Experience in Player/Customer Support strongly preferred.
Strong verbal and written communication skills.
Successful execution of complex projects that span multiple teams.
Agile, project/product management certifications are a plus (CSPO, CSM, PMP etc).
Analytical proficiency with experience making data-driven decisions.
2 years of work experience in project management, operations leadership, customer service leadership, or other similar role.
What’s in it for you?
Competitive compensation package.
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry-leading organization.
Close-knit and team-oriented culture.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets.
Employee Stock Ownership Program.
Medical, Dental, Vision, and Life Insurance.
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row.
Minimum Qualifications:
10+ years of experience in Quality Assurance and Automation Testing.
Proven experience with preparing test plans, strategies, and their successful execution.
Hands-on experience with automation frameworks, including BDD, Karate, or Hybrid, and tools like Java/Selenium.
Expertise in Agile delivery models and familiarity with complete Software Development Life Cycle (SDLC) processes.
Strong leadership, problem-solving, and communication skills.
Experience coordinating UAT with business teams and presenting testing outcomes to stakeholders.
Familiarity with Offshore-Onshore working models.
IDR is seeking a dynamic and dedicated Talent Acquisition Associate to join one of our top clients in Littleton, CO. This role is perfect for individuals with a strong background in HR operations, service delivery, or customer service, who are looking to leverage their skills in a fast-paced, team-oriented environment. If you are passionate about delivering results and driving continuous growth, we encourage you to apply today!
Position Overview/Responsibilities for the Talent Acquisition Associate: - Serve as a key member of our client's HR operations, contributing to an efficient service delivery model - Utilize applicant tracking systems (ATS), particularly iCIMS, to manage recruitment processes - Demonstrate excellent verbal and written communication skills in all interactions - Manage multiple priorities with attention to detail and effective time management - Embrace change and help expedite it within the team, always assuming positive intent - Apply analytical thinking to make logical decisions and solve complex problems - This is a 3-month contract position, with the possibility of extension Required Skills for Talent Acquisition Associate: - Associates Degree or higher, or an equivalent combination of education and experience - 1+ years in HR operations, service delivery model, customer service, or employee service center - Proficient computer skills, including Google suite and applicant tracking systems (iCIMS a plus) - Excellent verbal and written communication and strong interpersonal skills - Positive attitude towards change and ability to manage multiple priorities in a fast-paced environment What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row Compensation Details: $26.49IDR is seeking a dynamic and experienced Benefits Specialist to join one of our top clients in Rancho Mirage, CA. This role is perfect for someone with a strong background in employee benefits and a passion for providing exceptional customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Benefits Specialist: - Serve as a primary contact for employee benefits-related inquiries - Utilize strong knowledge of Excel, PowerPoint, and Word applications - Operate within an HR database system - Establish and maintain positive interpersonal relationships across all levels of the organization - Demonstrate strong customer service, problem-solving, project management, and teamwork skills - Plan, organize, and prioritize multiple tasks/projects - Influence and negotiate effectively - Operate basic office equipment - This is a 13-week contract position Required Skills for Benefits Specialist: - Excellent written and verbal communication skills - Strong interpersonal, organizational, and analytical skills - Ability to take initiative, be innovative, and work effectively in a variety of settings - Bachelor's degree required - 1-2 years of related experience in employee benefits - Preferred: PHR or SPHR; benefits certification, and a healthcare background What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row Compensation details: $32- $42/hourIDR is seeking a dynamic and experienced E-commerce Specialist to join one of our top clients in Memphis, TN. This role is an exciting opportunity for individuals with a strong background in e-commerce platforms, digital marketing, and customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the E-commerce Specialist:- Maintain and manage the Gift Shop Website through back-end operations- Service the order management and customer service functions of the business- Process sales orders and ensure their accuracy- Monitor order status and ensure timely delivery- Handle returns and exchanges and resolve related customer service issues- Provide excellent customer service by addressing inquiries related to orders- Maintain updated records of orders, suppliers, and customers- This is a 6+ month contract positionRequired Skills for E-commerce Specialist:- Proficiency in Salesforce Commerce Cloud and Salesforce Order Management- Experience with eCommerce platforms and order management systems- Knowledge of web technologies (HTML, CSS, JavaScript) and content management systems- Familiarity with data analysis tools like Google Analytics- 5+ years of experience in a similar role is preferred- Previous experience working on an ecommerce platform- Strong digital marketing and customer service skills- Excellent data analysis skillsWhat’s in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to get in with an industry leading organization- Close-knit and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a rowQualifications:
Minimum 4 years of hands-on Salesforce development experience.
Strong knowledge of Salesforce architecture and integration components.
Proficiency in SQL query development.
Experience with Salesforce point-and-click configuration and programmatic customization.
Proven ability to deliver critical business applications in a fast-paced environment.
Excellent communication and problem-solving skills.
Ability to travel to Capgemini, client, or onsite locations as needed for onboarding.
IDR is seeking a Payroll Administrator I to join one of our top clients. If you are looking for an opportunity to join a great organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Payroll Administrator I:
Required Skills for Payroll Administrator I:
1-3 years of experience in payroll or similar role.
Experience with Workday Payroll and Time Tracking.
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is seeking a dynamic and passionate Manager, eCommerce & Artist Services to join one of our esteemed clients in Nashville, TN. This role is perfect for individuals who have a keen interest in the music and entertainment industry and are looking to leverage their eCommerce expertise in a vibrant, team-oriented environment. If you are seeking an opportunity to grow and make a significant impact within a leading organization, we encourage you to apply today!
Position Overview/Responsibilities for the Manager, eCommerce & Artist Services:Spearhead eCommerce operations and marketing initiatives
Collaborate with cross-functional teams to ensure seamless execution of projects
Utilize Shopify platform to optimize online sales and customer experience
Act as a proactive team member, demonstrating high attention to detail
Required Skills for Manager, eCommerce & Artist Services:
Bachelor's degree in a related field
3-4+ years of relevant work experience, including internships
Proven experience in the music & entertainment industry or eCommerce sector
Excellent verbal and written communication skills
Proficiency in Shopify; experience with Monday.com is a plus
What’s in it for you?
Competitive compensation package
Comprehensive benefits, including Medical, Vision, and Dental
Opportunity to work with an industry-leading organization
Collaborative and team-oriented culture
Why IDR?
Over 25 years of proven industry experience in 4 major markets
Employee Stock Ownership Program
Comprehensive health benefits, including Medical, Dental, Vision, and Life Insurance
Proud recipient of ClearlyRated's Best of Staffing® Client and Talent Award for 11 consecutive years
