Walt Reeves

IDR is seeking a Project Manager to join one of our top clients for a hybrid opportunity in Nashville, Tennessee. In this role, you will lead a large-scale enterprise software implementation, coordinating cross-functional delivery teams and client stakeholders to drive milestones from planning through go-live.

This position is ideal for a hands-on project leader who brings structure to evolving requirements, manages risk proactively, and communicates clearly at every level.

Position Overview for the Project Manager:

• Lead end-to-end planning and execution for a major software implementation program with multiple workstreams and stakeholders
• Own project governance including scope, schedule, budget tracking, risk/issue management, and change control
• Facilitate status meetings, document decisions, and provide clear reporting and escalation paths
• Coordinate efforts across internal teams, client partners, and third-party vendors to ensure on-time delivery
• Help remove blockers, drive accountability, and support operational handoffs and project closeout activities

Requirements for the Project Manager:

• 5+ years of experience managing software implementation projects across the full project lifecycle
• Demonstrated ability to manage scope, schedules, budgets, resources, and delivery commitments (fixed-price and/or time-and-materials)
• Strong project management methodology and tool proficiency (e.g., MS Office; project tracking and reporting tools)
• Proven experience managing risks, issues, dependencies, and change requests while balancing competing priorities
• Excellent communication skills with the ability to partner effectively with technical teams, business stakeholders, and executives

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

Overview IDR is seeking a Senior Access Management Engineer with deep, hands-on Cisco Duo expertise to lead and deliver client-facing IAM/MFA engagements with our leading Cyber Security Consultant client. You will own Duo work from discovery and design through implementation, migration, and handoff. An immediate need includes supporting a global customer migration from Okta to Duo. This is a fully remote, long term opportunity.  What You’ll Do

• Lead hands-on architecture, design, and implementation of Cisco Duo (MFA / Access Management).
• Configure and deploy Duo MFA policies, enrollment, and rollout strategies.
• Deploy and configure Duo Authentication Proxy.
• Implement SSO/federation integrations (SAML 2.0 / OIDC).
• Configure Duo Device Trust / Trusted Endpoints.
• Integrate Duo with Active Directory/LDAP/RADIUS and enterprise applications/infrastructure.
• Execute migrations between Duo and other identity platforms (especially Okta ? Duo).
• Build API integrations and automation (Admin API / Auth API).
• Run client discovery sessions/workshops; produce runbooks and implementation documentation.
• Troubleshoot complex authentication, integration, and policy issues.

Required Qualifications

• 5+ years of Identity & Access Management (IAM) experience.
• Deep, hands-on Cisco Duo Security experience (implementation, not just administration).
• Experience with Duo Authentication Proxy and enterprise integrations.
• Strong knowledge of SAML/OAuth2/OIDC and RADIUS.
• Experience integrating with AD/LDAP and troubleshooting authentication flows.
• Scripting/automation experience (Python, PowerShell, and/or Bash).
• Strong client-facing communication skills and comfort leading technical discovery.

Preferred

• Okta-to-Duo migration experience (or Duo migrations involving Entra ID/Ping).
• Experience with Ping (PingFederate/PingOne/PingAccess) and/or Microsoft Entra ID.
• Experience with endpoint management tools (Intune, Jamf, Workspace ONE).
• Infrastructure automation/IaC exposure (Terraform/Ansible).
• Cybersecurity consulting / professional services background.
• Relevant certifications (Duo, Okta, Ping, CISSP, etc.).

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Remote 

IDR is seeking a Quality Assurance Lead to join one of our top clients for a remote opportunity.

This role is ideal for a seasoned professional with a background in quality assurance within contact centers or customer service environments. The company specializes in operational excellence, focusing on delivering high-quality communication and operational workflows across multiple channels.

Position Overview for the Quality Assurance Lead:

• Lead and manage a team of QA Analysts, providing day-to-day oversight, coaching, performance management, and guidance.
• Develop, implement, and maintain a comprehensive Quality Assurance Plan, including quality standards, evaluation criteria, sampling methodologies, review schedules, calibration processes, and reporting requirements.
• Oversee quality evaluations across multiple communication channels, including inbound/outbound calls, chats, emails, document processing, application processing, and related operational workflows.
• Design and maintain QA scorecards, evaluation methodologies, and quality monitoring processes to ensure consistency and accuracy.
• Conduct and facilitate regular calibration sessions to ensure consistent scoring and evaluation standards across QA team members.

Requirements for the Quality Assurance Lead:

• 7+ years of Quality Assurance experience within a contact center, customer service, or operations environment.
• 3+ years of experience leading QA teams, including direct supervision and management of QA Analysts.
• Demonstrated experience designing, implementing, and managing QA programs, frameworks, scorecards, and governance processes.
• Experience developing and executing comprehensive Quality Assurance Plans, including evaluation criteria, review frequency, calibration, remediation, and reporting.
• Hands-on experience conducting quality evaluations across calls, chats, emails, and operational or back-office workflows.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.