John Mayer

IDR is seeking a Director of Application Solutions for one of our top clients in Alpharetta, GA. This role is responsible for transforming and leading a global application production support organization. 

Position Overview/Responsibilities for the Production Support Lead:

• Lead global L2/L3 production support and follow-the-sun coverage (U.S. + India)
• Own operational performance: SLAs/KPIs, governance, playbooks, and execution discipline
• Run major incident response: escalation models, war-room leadership, stakeholder comms, and post-incident reviews
• Reduce alert noise/toil through process improvement and automation

Required experience:

• Strong background in production support / production operations in high-availability environments
• Proven leadership of globally distributed teams; India-based team management experience is a major priority
• Deep experience with major incident management, escalation, and RCA follow-through
• Familiarity with observability/monitoring tools (Splunk/Datadog/Elastic) and incident/on-call platforms (PagerDuty/Opsgenie)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row