John Mayer

IDR is seeking a IT Support Specialist to join one of our top clients for an opportunity in Santa Monica, CA. This role is ideal for candidates with a solid background in IT support, particularly in help desk environments, with experience supporting both Mac and PC hardware. The company is a leader in technology solutions, committed to providing excellent service and innovative IT support.

Position Overview for the IT Support Specialist:

• Provide technical support for hardware, software, and networking issues to end-users in a fast-paced environment

• Troubleshoot and resolve hardware problems with Mac and PC systems, including deployment and repair

• Install, configure, and support a variety of third-party software applications

• Support audio-visual and video conferencing technologies, ensuring quality and functionality

• Utilize ServiceNow for ticket management and issue tracking

Requirements for the IT Support Specialist:

• 3-5 years of experience in an IT Support or Help Desk Role

• Strong Mac and PC hardware troubleshooting and deployment skills

• Strong software application installation/troubleshooting skills

• Familiarity with installing and supporting various third-party software

• Understanding of basic networking and network troubleshooting

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Dedicated Engagement Manager who is committed to you and your success.

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.