John Mayer

Job Overview:

We are seeking a highly skilled Tandem Production Support Lead to join our technology operations team. This role is focused on maintaining the stability, performance, and reliability of Tandem HP NonStop environments, with particular emphasis on Base64 and Connex Switch technologies. The ideal candidate will have significant hands-on experience supporting production systems in large-scale enterprise environments and strong scripting and troubleshooting capabilities. Key Responsibilities:

• Provide production support for Tandem HP NonStop systems and applications, ensuring system availability and performance.

• Troubleshoot complex issues related to Base64, Tandem, and Switch platforms, including incident management and root cause analysis.

• Write and maintain scripts using TACL and ENFORM to support operational processes.

• Perform maintenance and support activities in Connex Switch environments.

• Collaborate with offshore teams to ensure 24/7 support coverage and effective incident resolution.

• Participate in on-call rotations for after-hours support of critical issues.

• Enhance system workflows, SLAs, and service catalog forms related to supported platforms.

• Maintain documentation and follow best practices for change, incident, and problem management.

Required Qualifications:

• 5+ years of experience in Tandem HP NonStop development or production support roles.

• Strong hands-on experience with TACL scripting and troubleshooting tools such as ENFORM.

• Proficiency in Connex Switch support and maintenance.

• Experience working with Base64 or Base24 Classic in a production environment.

• Solid understanding of large-scale enterprise systems, preferably in the financial services or technology sectors.

• Strong analytical skills and the ability to work under pressure in a high-stakes environment.

• Excellent verbal and written communication skills; able to interact effectively with technical and non-technical stakeholders.

• Ability to work independently while collaborating with distributed support teams.

Preferred Qualifications:

• Experience supporting ServiceNow platform workflows or integrations.

• Familiarity with HP NonStop Utilities such as Pathway, DDL, FUP, and INSPECT.
• Exposure to multiple switch technologies and a variety of base versions (Base24, Base64, Base29).
• Prior experience in a lead or mentorship capacity in a production support setting.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ???????