John Mayer

IDR is seeking a Patient Services Representative (San Francisco) to join one of our top clients in San Francisco. This role is perfect for individuals with a passion for healthcare and customer service, who are adept at handling patient complaints and ensuring their timely resolution. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

• Serve as the primary point of contact for patient complaints, ensuring timely and satisfactory resolutions

• Educate patients and families on complaint procedures and foster service recovery

• Act as a liaison between patients, families, hospital staff, and volunteers to enhance the patient experience

• Maintain thorough documentation of patient concerns, follow-ups, and resolutions

• Assess and address patients' physical and ambulatory needs, ensuring necessary medical equipment and services are provided

Required Skills for Patient Services Representative (San Francisco):

• Strong customer service skills with a focus on service recovery

• Understanding of healthcare operations, including risk management principles

• Knowledge of CMS, The Joint Commission (TJC), and regulatory guidelines related to patient rights and grievances

• Excellent written and verbal communication skills to interact professionally with diverse audiences

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and healthcare systems (e.g., EHR, MIDAS)

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row