Colton Benter

IDR is seeking a Field Technician II to join one of our top clients for an opportunity in Atlanta, GA. This role involves field-based work with heavy travel, supporting the installation, troubleshooting, and testing of CCTV and low-voltage systems at customer sites. The company specializes in security and technology solutions within a dynamic, fast-paced industry.

Position Overview for the Field Technician II:

• Serve as a lead onsite; direct, inspect, and audit technicians’ work as needed
• Perform complete installation and service work at customer sites (install/configure/troubleshoot/test) based on schedule
• Provide timely updates/deliverables to project teams and support centers; act as a point of escalation for client issues and drive resolution when possible
• Help train less experienced technicians and support administrative task coaching
• Complete required job administration accurately and on time

Requirements for the Field Technician II:

• 2+ years as a Technician I (or equivalent low-voltage experience)
• Low-voltage installation/service: install, configure, troubleshoot, test onsite
• Proficiency in 5 of these 10 areas: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking
• Industry manufacturer certifications or structured cabling experience
• BICSI Installer 1 certification (must complete/maintain), OSHA 30, LIFT, local installer licenses/cards, HIPAA Training (must complete)
• Knowledge across technologies such as CCTV, intrusion, fire alarm, access control, networking
• Microsoft Suite basics (Outlook, Excel, Teams, Word) + general laptop proficiency
• Strong communication (written/verbal), organization, attention to detail
• Self-starter; problem-solver; able to run field work with minimal oversight
• Strong customer service mindset; able to handle stress and multitask

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row