Marshfield, Wisconsin, United States
IDR is seeking a
Customer Service Representative to join one of our top clients in the healthcare industry. This role is remote, but you must be located in one of these states -
AK, AR, FL, GA, HI, ID, IN, IA, KS, LA, MI, MS, MO, MT, NE, NV, NC, ND, OH, OK, SC, SD, TN, UT, VA, WI, WY . If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview
Under the general supervision of a Manager, the Customer Service Representative will be responsible for triaging inbound calls from healthcare providers while ensuring a high level of customer service. Responsibilities include:
- Assisting Health Plan customers with inquiries regarding member benefits and eligibility, claim status verification, and health plan claim processing requirements.
- Maintaining accurate documentation of customer interactions.
- Communicating effectively with customers while maintaining confidentiality.
- Collaborating with co-workers and supporting a team-oriented environment.
Required Skills
- 2 years of customer service experience in the healthcare field
- Strong background in call center, insurance, or medical environments
- High School Diploma required; some college-level coursework preferred.
- Experience with EPIC software is a plus.
What’s in it for you?
- Opportunity to work remotely or onsite.
- Full-time, Monday to Friday schedule with flexibility (no on-call or weekends).
- Comprehensive training and onboarding program.
- Competitive pay at up to $19/hr.
Why IDR?
- 20+ Years of Proven Industry Experience
- Dedicated Engagement Manager for Support and Guidance
- Employee Stock Ownership Program
- Comprehensive Benefits Package
Pay transparency: 19/hr
#LI-Hybrid
