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Read authentic reviews from candidates, clients and employees.
IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Forsyth, GA OR Decatur, GA. This role supports educational technology initiatives by managing and troubleshooting Google Workspace and Chrome OS devices. The organization specializes in innovative digital learning solutions, emphasizing secure and efficient device management in an academic environment.
Position Overview for the Technical Support Specialist:
Provide tier 1-2 technical support for Chrome OS and Google Workspace for Education, troubleshooting hardware, software, and connectivity issues.
Configure, deploy, and update Chromebooks, extensions, and educational applications while enforcing device and user policies.
Overseeing the Google Chrome Management Console for all devices and users, including Gmail, Calendar, Shared Mailboxes, and Google Sites.
Monitor all aspects of the Google Workspace domain, tracking usage, user status, storage, security, and file sharing metrics.
Collaborate with instructional technology teams to ensure compatibility of digital learning tools and maintain accurate inventory and documentation.
Requirements for the Technical Support Specialist:
4+ years of experience providing IT support or systems administration, preferably in an educational setting.
Hands-on experience managing Google Workspace and Google Workspace for Education, including Chrome OS devices.
Proficiency with Google Admin Console, Chrome Management Console, and Google workspace.
Proficiency in Apple products and Mac support.
Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
