Jackie Koelsch

IDR is seeking a Helpdesk Technician to join one of our top clients in Colorado Springs, CO. This role offers a unique opportunity to work in a dynamic environment, providing top-tier support to a diverse clientele. If you are eager to be part of a growing organization and thrive in a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the Helpdesk Technician:

Provide exceptional technical support in a fully onsite capacity, working five days a week, including two evening shifts. Engage with clients to troubleshoot and resolve technical issues, ensuring a high level of customer satisfaction. Collaborate with our client's team to maintain seamless operations and support the closing shift. Participate in a structured interview process, including STAR method and troubleshooting assessments. Obtain CompTIA A+ certification within the first three months, with opportunities for further certifications after six months.

Required Skills for Helpdesk Technician:

Demonstrated experience in a technical support or helpdesk role. Strong problem-solving skills and the ability to work independently. Excellent communication skills, with a focus on customer service. A commitment to continuous learning and professional development in IT. Educational background or certifications in IT are highly valued.

What's in it for you?

Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry-leading organization Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

pay transparency: 24/hr  #LI-Onsite  

IDR is seeking a Order Management Coordinator to join one of our top clients in Suwanee GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!  

Applicants must be local to the Suwanee/Duluth area at this time. 

Position Overview for the Order Management Coordinator:  

• Analyze technical manuals and wiring schematics to accurately answer customer’s request regarding parts and equipment model numbers, compatibility and other semi technical questions
• Accurately answer customer’s questions regarding product availability, pricing, order status, freight charges, pro numbers and other product questions.
• Have the ability to multi-task in a high volume high pressure atmosphere in a professional manner.
• Make decisions on whether or not an item may be returned or not, and issuing an RGA when warranted.
• Tactfully handle confrontational or stressful interactions with customers on the phone.
• Investigate and resolve shipment errors, damaged freight and billing errors that may occur and issuing credits when needed.
• Monitor and expedite all open orders to insure customer’s delivery requirements are met by working closely with the warehouse and logistics departments to insure orders are expedited and routed correctly.

Required Skills for the Order Management Coordinator:  

• Bachelors degree, professional certification preferred.
• Strong communication skills, both oral and written.
• Proven planning, problem-solving, and business logic abilities.
• Excel experience preferred

What’s in it for you?  

• Competitive compensation package  
• Full Benefits; Medical, Vision, Dental, and more!  
• Opportunity to get in with an industry leading organization  
• Close-knit and team-oriented culture  

Why IDR?  

• 20+ Years of Proven Industry Experience in 4 major markets  
• Employee Stock Ownership Program  
• Dedicated Engagement Manager who is committed to you and your success  
• Medical, Dental, Vision, and Life Insurance  
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row  

#LI-Onsite

IDR is seeking an Monitoring & Automation Administrator to join one of our top clients in Suwanee, GA. This role is pivotal in ensuring the seamless deployment and maintenance of observability tools, with a focus on automation and integration across various platforms. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Monitoring & Automation Administrator:

• Develop and sustain monitoring dashboards, alerts, and SLO/SLA reporting using Dynatrace as the primary tool.

• Design and implement automated workflows utilizing tools such as Ansible, Terraform, and ServiceNow.

• Collaborate with infrastructure and application teams to integrate telemetry and logging standards effectively.

• Utilize AI/ML features in observability platforms to enhance alert accuracy and root cause analysis.

• Engage in incident response activities, including after-action reviews and proactive system improvements.

Required Skills for Monitoring & Automation Administrator:

• Minimum of 3 years of experience in IT infrastructure, DevOps, or SRE with a focus on monitoring and automation.

• Proficient in observability platforms like Dynatrace, Datadog, or Grafana.

• Skilled in scripting languages such as Python, PowerShell, or Bash.

• Strong understanding of telemetry concepts, including logs, metrics, traces, and events.

• Experience with hybrid cloud environments, including AWS, Azure, and on-premises systems.

What's in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

  #LI-Onsite

IDR is seeking a dedicated and experienced Technician 3 to join one of our clients in Nashville, TN. This role is perfect for a quality control technician with in-depth industry knowledge and a strong commitment to providing an outstanding customer experience. If you are a self-starter with excellent organizational and communication skills, and you're looking for an opportunity to join a large, growing organization with a team-oriented culture, we encourage you to apply today! Position Overview/Responsibilities for the Technician:

• Lead on-site activities by directing, auditing, and supporting technicians and subcontractors.
• Train less experienced technicians, subcontractors, and client teams on installation best practices.
• Perform scheduled installation and service work at customer sites.
• Communicate regularly with internal teams (PMO, Resource Center, Service Center) and handle client escalations.
• Manage administrative tasks, maintain tools/vehicle, and support new project bids with job walks and estimates

Required Skills for Technician: 

• Proficiency and knowledge in multiple key accounts
• Ability to operate network certifiers
• Proficient in eight of ten areas of focus: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking
• Must have completed some or all certification for: BICSI Installer 2 Copper and BICSI Installer 2 Fiber certification, Bogen, HID Global, Camtek, Panduit, Bosch, CommScope, Axis

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

#LI-Onsite

IDR is seeking a Financial Marketing Specialist to join one of our top clients in Brighton, MA. This role is pivotal in redefining how financial advisors and their clients access alternative investments, supporting the expansion of private markets for individual investors. If you are looking for an opportunity to join a growing organization and work within a team-oriented culture, please apply today! Position Overview/Responsibilities for the IBD Contractor (Financial Services / Asset Management): • Collaborate with business partners to support the ambitious goals of the distribution team, focusing on the independent broker-dealer (IBD) segment. • Lead and execute strategic marketing initiatives, including multi-channel campaigns, to increase engagement with IBD advisors. • Develop and manage marketing collateral, ensuring alignment with distribution goals and firm investment guidance. • Deliver, track, and optimize paid media campaigns across digital and sponsored channels. • Plan and coordinate in-person and virtual events to strengthen advisor relationships and promote the brand. Required Skills for IBD Contractor (Financial Services / Asset Management): • Minimum of 3 years of financial marketing experience, with a focus on private wealth distribution channels and IBD firms. • Strong project management skills with the ability to prioritize and execute in a fast-paced environment. • Proficiency in data-driven marketing, leveraging analytics to inform decisions and optimize performance. • Excellent communication and interpersonal skills, with a proven ability to build collaborative relationships. • Self-motivated, detail-oriented, and committed to continuous improvement. What’s in it for you? • Competitive compensation package • Full benefits: Medical, Vision, Dental, and more • Opportunity to work with an industry-leading organization • Close-knit, team-oriented culture Why IDR? • 25+ years of proven industry experience in 4 major markets • Employee Stock Ownership Program • Medical, Dental, Vision, and Life Insurance • ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

IDR is seeking a Data Analyst to join one of our top Tech clients within the Aviation industry in Twinsburg, OH! This role offers an exciting opportunity to play a critical role in supporting the migration from SolidWorks PDM to PTC Windchill. If you're looking for a long term opportunity with a leader across Aviation...Apply today!  The Data Migration Analyst will prepare & clean large engineering datasets - Ensuring accuracy, compliance, and migration ready. This is a high-impact role where attention to detail and experience in regulated environments is crucial. Position Overview/Responsibilities for the Data Analyst: The Data Migration Analyst will the migration from SolidWorks PDM to PTC Windchill. The Data Migration Analyst will prepare & clean large engineering datasets - Ensuring accuracy, compliance, and migration ready. This is a high-impact role where attention to detail and experience in regulated environments is crucial.   Top Skills:

• 5+ years of experience as a Data Analyst or Data Steward; strong preference for experience within aerospace, defense, or government contracting environments
• 5+ years of experience working in SQL environments, including writing scripts to perform mass data updates in tables.
• 3+ years of experience using reporting/visualization tools (e.g., Power BI, Excel, Tableau).
• Must have experience supporting at least one PLM data migration or transition

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

  #LI-Onsite

We are looking for a skilled and experienced Email Marketing Lead to join one of our top energy clients in Houston, TX! The Email Marketing Analyst will assist in campaign execution and performance tracking in Salesforce marketing cloud to build and test email campaigns. If you have a passion for email marketing and are looking for an opportunity to work for a rapidly growing company in Houston, TX - APPLY TODAY!  Description: They need a detail-oriented and technically skilled individual to support email marketing efforts using Salesforce Marketing Cloud (SFMC) and/or Market. The ideal candidate will be responsible for coding, testing, scheduling, and reporting on email campaigns that align with the clients marketing strategy. Responsibilities:

• Email Development: Code responsive HTML/CSS emails from Figma, Adobe XD, or PSD designs. Ensure cross-client and cross-device compatibility (e.g., Outlook, Gmail, iOS). Use AMPscript (SFMC) or tokens/velocity scripting (Marketo) for personalization and dynamic content.
• Campaign Execution: Build and test email campaigns in Salesforce Marketing Cloud or Marketo. Set up segmentation, automation workflows, and triggers. Manage email QA and approvals before scheduling and deployment.
• Data & Personalization: Work with marketing teams to use audience data for dynamic content and personalization. Sync and manage lead/contact data across CRM and marketing platforms.
• Performance Tracking: Monitor deliverability, open rates, click-through rates, and other KPIs. Analyze results and optimize based on performance metrics.
• Compliance & Best Practices: Ensure all emails comply with CAN-SPAM, GDPR, and other privacy regulations. Stay current with email marketing trends, technologies, and best practices.

Top Skills:

• Proficient in HTML/CSS for email development
• Experience with Salesforce Marketing Cloud (AMPscript, Journey Builder, Email Studio) and Marketo (Smart Campaigns, Lead Scoring, Tokens)
• Familiarity with email testing tools (e.g., Litmus, Email on Acid)
• Solid understanding of segmentation, lead nurturing, and lifecycle marketing
• Knowledge of CRM integrations (e.g., Salesforce CRM & Marketo CRM)

Nice to Have:

• Certifications in Salesforce Marketing Cloud Email Specialist or Marketo Certified Expert
• Basic understanding of JavaScript or SQL is a plus
• Experience with A/B testing and email optimization strategies

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Hybrid

Technical Support Specialist IDR’s largest client is looking for an IT support Specialist to join their team! This is a hybrid role in Milledgeville. GA   Responsibilities of the Technical Support Specialist:

• Provide technical support to end users within the organization
• Test emerging new technologies and train end users on these technologies
• Working hands on with network troubleshooting and issue resolution
• Implement best practices for IT service management
• Diagnose and resolve software and hardware issues

Required Skills/Experience of the Technical Support Specialist:

• 5+ years’ experience with hands on technical support
• Extensive experience providing trouble shooting skills remotely, in person, and via the phone
• Strong telecom experience
• Work within an SLA driven incident management workflow
• Experience troubleshooting hardware, software, and peripheral equipment

  What’s In It for You?

• Join a flexible, friendly, laid back work environment
• Enjoy extremely competitive compensation and benefits package
• Enjoy true work/life balance
• Join an extremely secure organization that offers job stability
• Advance your career by joining an organization that believes in promoting from within

 

We are seeking a Continuous Improvement Analyst to identify and document process improvement opportunities that result in operational efficiencies and/or increased customer service for one of our top clients! If you're looking for an opportunity to work for a rapidly growing company in Houston, APPLY TODAY!   Overview:  The Continuous Improvement Analyst is responsible for the analysis and resolution of global issues and/or improvement opportunities affecting the Retention & Care, and Inbound Sales organization. In addition, the analyst must monitor the effectiveness of business processes, conduct analysis, make recommendations, document processes, communicate those processes to the organization, and coordinate implementation for system and process improvements. The analyst must develop skills and knowledge to effectively address and resolve issues across multiple functional groups including, but not limited to, Information Technology, Back Office Operations (including invoicing, credit, collections, remittance processing, and service initiation), Consumer Operations, Marketing, Legal and Regulatory.    Responsibilities: 

• Perform and document Customer Care impact assessments for business rule and process improvement changes driven from a variety of business units and departments. 
• Identify and document process improvement opportunities that result in operational efficiencies and/or increased customer service. 
• Prepare and deliver business cases based on solid analysis and business intuition. 
• Gain cross functional support and approval for system and process changes from key stakeholders. 
• Work within the IT Change Management process to affect timely and complete implementation of system and process changes. 
• Manage small to mid-size changes into the Customer Care organization through coordination with key business and information technology teams. 
• Prepare quality business requirements or user stories, and functional design documentation for requested changes. 
• Perform and document testing for system and processes changes. 
• Document end user processes, step actions, and scripting in support of all implemented changes. 
• Prepare and deliver accurate communications to the Customer Care organization in support of implemented changes. 
• Coordinate with the Training group to deliver training to all Customer Care Representatives (CCRs), Supervisors and Management, as applicable. 
• Act as a liaison between the Customer Care organization and other business units and departments. 

Top Skills: 

• 2+ years of experience in a call center or consumer services setting

• 2+ years of experience in business process analysis and improvement (process mapping, workflow design, efficiency opportunities)

• 2+ years of experience in requirements gathering and documentation (business requirements, user stories, functional specs).

• 1–2 years of experience in testing and quality assurance (UAT, process validation). 

• 1–3 years of experience in project coordination or Agile practices. 

Nice to Have: 

• Project management or Agile certification (Scrum, PMP, etc.)
• Leadership and relationship-building experience across business and IT teams
• Exposure to training, workforce management analysis, or performance management

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 27+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

#LI-Hybrid