Gena Monroy

Job Title: Customer Service Representative (Immediate Need)

Customer Service Representative Pay rate: $17.00- $18.00 hourly 

Customer Service Representative: 8:00am to 5:00pm Monday-Friday 

Customer Service Representative: ASAP

An innovation furniture company in Irvine, CA has an opportunity for an upbeat and positive Customer Service Representative to manage customer questions regarding their retail products. You will be processing orders, modifications, and escalating inquiries across several communication channels.

Customer Service Representative Responsibilities:

• Answering calls and responding to customer inquiries promptly.

• Processing orders, forms, applications, and requests.

• Maintaining a positive, empathetic, and professional attitude toward customers.

• Communicating with customers through various channels such as email and phone.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions and transactions.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree or equivalent.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Great communication skills.

• Comfortable using computers

• Experience working with customer support

#HSIR

Job Title: Customer Care Representative  (Immediate Need)

Customer Care Representative Pay Range: $19.00-$21.00

Customer Care Representative Schedule: 8am-5pm Monday-Friday

Customer Care Representative Start Date: ASAP

We are seeking a Customer Care Representative for a contract opportunity with our client in Irvine, CA! The Customer Care Representative is responsible for all labor issues associated with warranty regarding the tankless water heater units. 

The Customer Care Representative responsibilities:

• Provide customer service phone support (75%-90% of the day) answering phone calls as they come in to register units, answer basic questions, provide warranty details and redirect calls as needed.

• Create confirmation documentation of registered units for customers upon request: explain warranty information and guidelines to customers and Contractors

• Research SAP to determine if caller has already been paid or is still eligible for labor payments

• Assist customers by directing them to the website to find Contractors and Distributors for their needs

• Denials and Difficult Conversations: Explain to upset and irate customers why their labor claim is being denied in a calm manner. Explanations may also need to be typed up.

• Voicemails: Check voicemails twice per day and return calls as needed

• Warranty Cards: Gather mailed-in registration cards and enter the data into the system daily

• 2-3 years of experience working in customer service. Call center experience is a plus.

• Excellent written and verbal communication skills

• Typing skills of 45 WPM along with strong 10 key abilities

• Strong prioritization and time management skills

• Ability to work independently with a minimum amount of oversight

• Excellent customer service, specifically with irate customers

• Extremely detail oriented but always keeps the big picture in mind

• Self-motivated and resourceful individual

• Enthusiastic and able to work in a fast paced and high energy environment

If you believe you are a qualified candidate for our Customer Care Representative role, please click apply below to apply on our website! 

Job Title: Customer Service Resident Experience Specialist (Immediate Need) 

Customer Service Resident Experience Specialist Pay Rate: $22.00 

Customer Service Resident Experience Specialist Schedule: Shifts start between 6am-9:30am Monday-Friday (Hybrid schedule Tuesday-Thursday in office, Monday & Friday work from home)

The Customer Service Resident Experience Specialist Start Date: 12/2/24

We are seeking Customer Service Resident Experience Specialists for a hybrid opportunity supporting the Customer  department of a large, National Property Management organization. The Customer Service Resident Experience Specialist is responsible to deliver exceptional customer service, ensuring that residents experience world class support and satisfaction. The Customer Service Resident Experience will be the primary point of contact for resident inquiries, concerns, and requests. The responsibility is to engage directly with customers, providing information and resolving inquiries related to our residents, including rent, maintenance, and other forms of assistance.

The Customer Service Resident Experience Specialist Responsibilities: 

• Communicate clearly, compassionately, and with empathy when speaking with residents and internal team members

• Demonstrates curiosity and a willingness to go above and beyond to offer an exceptional resident experience

• Handle inbound and outbound calls related to maintenance and various resident request involving their account

• Provide assistance, information, and support to residents regarding their queries, concerns, or requests

• Address and resolve resident issues, complaints, or inquiries effectively and in a timely manner

• Uphold a professional and courteous demeanor at all times, fostering a positive relationship with residents

• Resolve resident phone requests, ensuring satisfaction

• Log resident interactions and transactions, recording details of inquiries, complaints, and comments, via internal systems

• Answer a high volume of calls with the goal of resolving the residents needs

• Have a thorough understanding of the services offered to provide accurate information to residents

• Coordinate with the internal departments to find solutions and resolve matters

• Promptly follow up with the customer to ensure they are satisfied with your answer

• Ability to learn multiple computer software systems and accurately input information into the database

• Ability to work cohesively with co-workers both within and outside of the department

The Customer Service Resident Experience Specialist Requirements: 

?   High school diploma or GED

• Previous customer service or call center experience is a plus

• Excellent communication and interpersonal skills

• Ability to handle challenging situations with a positive attitude

• Excellent Customer Service skills required 

• Extremely organized 

• Detail oriented 

• Must be able to deal with situations and issues proactively and persistently  

• Excellent written and verbal communication skills required 

If you believe you are a qualified candidate for our Customer Service Resident Experience Specialist role please click apply below to apply on our website!

#HSIR

Job Title: Payroll and Accounting Specialist (Immediate Need)

Payroll and Accounting Specialist Pay Range: $25.00 hourly 

Payroll and Accounting Specialist Schedule: 9:00am-5:00pm, Monday-Friday

Payroll and Accounting Specialist Start Date: ASAP

We are seeking a Payroll and Accounting Specialist for an Orange County Ecommerce Accelerator Company. The successful candidate will be responsible for The Payroll and Accounting Specialist will process invoices promptly and accurately and process all payrolls in a prompt and accurate manner.

Payroll Responsibilities: 

• Manage and process Time Clock Adjustments and obtain approval if necessary.

• Verify employee eligible sick and Vacation hours when requested.

• Log & report late Time Clock Adjustments to HR

• Manage Missed Meal or Rest Period forms, coordinate approval, verify Effective Rate and Issue Penalty Pay, if necessary.

• Track and report Missed Meal Period forms to the Human Resources Department.

• Process commissions, Retro Hours & Pay, Travel Time, Missed Meal Penalty Pay, and Non-Recurring Payments & Deductions

• Balance batches at close of Payroll

• Process and submit all three payrolls: hourly, salary and incentives.

• Create new job codes in Timeclock Plus as requested by Department Supervisors

• Process garnishments

• Coordinate distribution of payroll checks

• Prepare final checks for terminated employees according to procedure.

• Answer Payroll related questions from employees.

• Audit and reissue stale dated checks.

• Employee Compensation Notices

• Track & verify Anniversary increases eligibility.

• Manage Employee Compensation Packages & Notices to distribute through DocuSign and upload to employee profile when completed and signed by employee and respective supervisor.

• Update employee wages into Payroll systems.

• Work with VP of Operations to coordinate and issue state mandated wage increases.

• Process additional compensation requests; Cost of living, merit & training increases.

• Administration Processes

• Prepare and distribute W-2s.

• Complete government required forms

• Update and distribute corporate employees and managers vacation schedule.

• 401K – Process payroll contributions, process change forms, and manage yearly audits.

• Reports

• Screen Overtime report at the close of each bi-weekly payroll period for discrepancies and obtain corrections as needed.

• Run Training Hours report weekly, adjust job code in Time Clock Plus, and distribute reports monthly.

• Run Current Employment Statistics report monthly and submit to the Bureau of Labor Statistics

• Run Multiple Work Site report quarterly and submit to the Bureau of Labor Statistics

Accounting Specialist duties:

• Process and issue invoices for weekly payments by obtaining supporting documents and/or obtaining approval as needed.

• Code and enter invoices into the accounting system for documentation.

• Process monthly rents, recurring payments, prepare and distribute checks for payment.

• Coordinate statements and update amounts into accounting system

Payroll and Accounting Specialist Skills and Experience:  

• The ideal candidates will have 1+ years of payroll experience

• Effective communication skills

• Proficient with payroll related software.

• Effective at developing consistent processes.

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Job Title: Receiving Clerk with Reach Truck Driver Experience

Receiving Clerk Employee Pay: $18.00 hourly

Receiving Clerk Employee Schedule: 8am- 4:30pm Monday - Friday

Receiving Clerk Employee: ASAP

We are seeking a Receiving Clerk with Reach Truck Driver Experience for a temporary opportunity with our client, a local fulfillment and distribution company! The Receiving Clerk will be responsible for maintaining inventory counts and quality control procedures for incoming and outgoing product shipments. The Receiving Clerk duties include unloading delivery trucks and checking incoming shipments against product invoices, organizing and storing shipments until they receive outgoing order requests and notifying management personnel when they don’t have enough of a particular product to fulfill orders.

Receiving Clerk job responsibilities:

• Receiving and labeling product

• Prepare products to be received or shipped

• Match actual product to associated documentation, record transactions, print labels and distribute products to designated departments

• Prepare daily paperwork to send to the accounting department

• Perform work safely and in accordance with company safety standards and regulations

• Maintain cleanliness in receiving areas

• Performs other duties as assigned.

Receiving Clerk job requirements:

• 2-5 years of previous receiving experience
• Reach Truck Driver experience
• Strong attention to detail
• Ability to prioritize and multitask
• Must be able to read, write and speak Spanish/English
• Experience operating heavy machinery, such as cherry picker and reach truck
• Ability to lift 25 pounds or more, as needed
• Ability to work extended hours and weekends

If you believe you are a qualified candidate for our Receiving Clerk, please click apply below to apply on our website!

#HSIR

Job Title: 1st Shift Production Operator (Immediate Need)

1st Shift Production Operator Pay Range: $19.00

1st Shift Production Operator Schedule: 6:30am-3:00pm, Monday-Friday

1st Shift Production Operator Start Date: ASAP

We are currently hiring a 1st Shift Production Operator for a life science and diagnostics company in Irvine! The 1st Shift Production Operator is needed to support the Raw Materials Processing department with filtering processes, maintaining paperwork and cleaning autoclave equipment! 

1st Shift Production Operator Job Duties and Responsibilities:

• Performs in-process and final quality inspection of components/product.

• Complete required documentation in an accurate and timely manner following Good Documentation Practices (GDP).

• Perform manufacturing operations under supervision. 

• Follow procedures and work instructions to execute production tasks.

• Active contributor in the work area. 

• Error-free manufacturing operations. 

The 1st Shift Production Operator Qualifications:

• High School Level or Equivalent

• Work Experience: Entry level · Basic math and reading skills

• Goal oriented team contributor

If you believe you are a qualified candidate for our 1st Shift Production Operator role, please click apply below to apply on our website!

#HSIR

Job Title: Medical Device Assemblers- 2nd shift

2nd Shift Medical Device Assemblers Employee Pay: $20.00-$21.00 hourly

2nd Shift Medical Device Assemblers Start Date: ASAP

2nd Shift Medical Device Assemblers Schedule: 3:00pm-11:30pm Monday-Friday plus weekends, as needed

We are seeking entry level 2nd Shift Medical Device Assemblers for a temporary opportunity with our client, a local medical device organization! The 2nd Shift Medical Device Assemblers are responsible for the assembly and production of quality products and work in a variety of work-cells, utilizing an assortment of handheld tools to assemble components and final packaging. The 2nd Shift Medical Device Assemblers also participates in quality checks, visual inspection, reject accountability, and record keeping. 

The 2nd Shift Medical Device Assemblers job duties:

• Verifies that correct components are used.
• Follows all established procedures and policies.
• Performs necessary quality checks relative to the operation.
• Performs visual inspections during process operation per procedure.
• Inspects components, materials, and products for proper identification, acceptable quality, and correct quantity.
• Ensures manufacturing equipment has necessary supplies and materials for the operation.
• Reports quality deviations to the lead person/machine attendant.
• Performs line clearances.
• Completes appropriate documentation.
• Performs cleaning, sanitizing, and disinfecting of designated manufacturing areas.
• Maintains work area in neat and orderly condition.
• Adheres to all safety and good housekeeping regulations.
• Performs all other duties as assigned by Lead/Supervisor.

• Minimum 6 months manufacturing experience (medical device manufacturing preferred).
• Minimum education requirement of high school diploma, GED, or higher.
• Must be willing to work in a clean room environment.
• Light soldering and microscope work required.
• Good communication skills with the ability to read, write, and understand job instructions in English.
• Ability to work quickly and independently.
• Ability to work with numbers and perform calculations or conversions.
• Basic computer skills.
• Attention to detail and accuracy.
• Ability to lift up to 20 lbs, with or without a reasonable accommodation.

If you believe you are a qualified candidate for our 2nd Shift Medical Device Assemblers, please click apply below to apply on our website!

#HSIR