Long Term Care Manager - Hybrid - Bilingual Spanish
Pembroke Pines, Hallandale, Weston, Dania, or Davie, Florida, United States
10/15 - Now 3 Spots!
HCS Job Title: Long Term Care Manager- Hybrid
Company Job Title: Clinical - LTSS Service Care Manager
Staffing specialist: Teresa Baker
Hiring Manager: Nathalie Pariag
Req: 187303-1 188353-1 188247-1
Length of Assignment: RTH - 1 year prior to conversion but will depend on performance/attendance/business needs
MU or BR: BR 46
Compensation: $28-$33 per hour
- FTE conversion is normally $68-$70K with opportunity for annual merit increases with the % of it being based on performance
Shift: M-F 8am-5pm EST
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Training: M-F 8am-5pm EST for 4 weeks and is not flexible and cannot have any time off
- Will be 4 weeks long – 1st 2 weeks will be instructor led online, then next 2 weeks will be shadowing experiences
Location: up to 80-90% field based - Must live Pembroke Pines, Hallandale, Weston, Dania, or Davie with zip codes below:
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Zip Codes: 33004, 33019, 33020, 33021, 33022, 33023, 33024, 33025, 33026, 33027, 33028, 33029, 33312, 33314, 33317, 33324, 33325, 33328, 33330, 33331, 33326, 33327, 33331
Start Date: 11/9
- Must clear 2 Mondays prior - start dates are the 2nd Monday of every month ONLY
Recruiter Sub Requirements:
Minimum Qualifications:
- Bilingual Spanish/ English
- Even though the team is seeking bi-lingual candidates - they are noticing that if English is not their first language, they may not be understanding the ask / question - Assessments to members will be completed in English so need to ensure comprehension
- Bachelor’s degree
- 2+ years of case management experience and completing field visits
- Case load number and types of patients, and field visits must be in the resume or HM will DQ
- Home Health, Long Term Care or discharge planning exp highly preferred
- Must be comfortable going into members’ homes for assessments and able to handle caseloads of 50-100 members
- Ensure fieldwork experience is visible on the resume
- Must have experience with EMR
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Typing test must be uploaded in files - 40 WPM
- Must have MS Office exp - excel, outlook, word
- Candidates’ ENTIRE address and highlight all case management experience in the resume
- Strong tenure - please include reasons for leaving for positions that are less than a year
- Must have a Valid and Active Driver’s license
- WFH capability
Soft Skills:
- Someone with great time management and great communication and written skills to the hiring manager it is very important for this person to be a team player
- Someone who is adaptable to change
- Training is completed virtually and not everyone is a virtual learner – this person should know and be comfortable with that
Preferred:
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LTC or Hospice exp
- Knowledge of healthcare and managed care preferred
- Home health, long term care exp or Discharge planning exp
- BSN
- Child Welfare/Department of Children and Families - usually transition well in this role
- Dependency Case Manager
- Child Protective Investigator
- DCF Navigator
- Adoption Case Manager
- Targeted Case Manager
- Community Agency Worker
DQ:
- Does not live in required area
- not Bilingual in Spanish
- does not have typing test
- Not able to provide adequate and sufficient feedback
- lacking answering questions during the prescreen - they are seeing this a lot in the interviews
- Therapists and counselors
- If address is not on resume
- working another position along this role that sees sunshine patients that they cannot opt out of
- WPM missing on resumes or has poor computer skills
- Any time off in the first 30 days of training - not flexible
Best Candidates
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1st Best: Case manager coming from Home Health, Long Term Care or Discharge Planning
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2nd Best: Case manager coming from Child Protective Services or Adult Protective Services
Prep for Recruiters:
- Candidates are lacking in answering questions from the team during the interview
- Even though the team is seeking bi-lingual candidates - they are noticing that if English is not their first language, they may not be understanding the ask / question
- The team needs to ensure the CW can provide adequate and sufficient feedback
- Assessments to members will be completed in English - but with that they are looking to ensure comprehension
In Depth Information to Provide Candidates:
Travel: Monthly and quarterly member contact and will include 80% travel - Will receive IRS mileage rate
- they try to keep the travel radius within 15-30 miles of where the candidate lives
- most likely will have a mixed case load of seeing members in their homes, and members at nursing facilities ASL/LTC
- Candidate is able to pick when they do their member visits each week but they must see their members at least 1x every 3 months so on average they will do about 3 visits each week but will depend on their case load
- On average each visit could be 45 minutes-1 hour long, normally the new member orientation could go over an hour but that will only be completed with new members
About the Job:
- Candidates will be utilizing True Care- Candidates should be able to complete assessments with 90 min (19 pages) – Then are responsible for entering the data into the system
- Responsible for members gaining access to needed services through coordination and integration of medical and long-term care services for orientation, care plan development, assessment, and care coordination.
- They will be assessing needs of elderly patients-i.e. asking them questions to see what type of services they need for expr home health care
- Working with the impoverished elderly population (55+ yrs. old).
- Managing a case load for healthcare members with long term care needs.
- Will have a mix case load of Home Members and Nursing Members
- Home Members: Within a quarter (3 months) they will need to see the member in person 1x then call the member 1x the 2 other months they do not see the member in person. If there has been a major change in health they may have to see the member instead of calling them that month.
- Nursing Members: Are seen monthly in a facility. Their caseload will be grouped together with all the members in the same nursing facility so all onsite visits could be seen onsite the same day.
- Monthly and quarterly member contact and will include 80% travel. Remote role. Will require a drivers license.
- Able to build and schedule their meetings throughout the week but must have time management skills to stay in compliance
- Member assessments and notes.
- Assessments: State Mandated 701B – includes demographics, some medical, functionality: Ex: bathing, eating, dressing, home meals, cleaning, food, walking
- Visits on average for a new member could be 2-3 hours long, and for a member after 90 days are an hour long on average
- Will depend if the member is bed-bound as those will take longer with medical devices, supplies
- If the member has early dementia they normally have a care giver so it is quicker
- Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development
- Monitor delivery of services and follow-up with members, caregivers, or provider s through in person visits and telephonic contact
- Authorize and coordinate referral for services
- Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care
- Assist in coordinating the development of informal or voluntary services to integrate into the member care plan Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long term care services
- Assist member with filing and resolving complaints and appeals
Company Job Description
- Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes.
- May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.
- Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome
- Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care
- Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members
- Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans
- Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs
- Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met
- Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
- May perform home and/or other site visits to assess member’s needs and collaborate with healthcare providers and partners
- Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits
- Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manne
- Performs other duties as assigned
- Complies with all policies and standards
