Account Manager - Pharmacy Benefit Management (PBM) | Hybrid
Location: Hybrid (Charlotte, NC)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Salary: $83,600-$104,500 annually + up to 10% annual bonus
annually + up to 10% annual bonus
About the Role
A growing healthcare technology organization is seeking an
Account Manager - Pharmacy Benefit Management (PBM) to support a portfolio of pharmacy benefit clients. This role serves as the primary day-to-day contact for clients, ensuring benefit plans are configured accurately, implementations are successful, and ongoing account management needs are met. The ideal candidate thrives in a client-facing environment and has a strong understanding of PBM operations, benefit administration, and claims management.
Key Responsibilities
- Serve as the primary point of contact for assigned PBM clients
- Coordinate client implementations, go-live activities, and ongoing account support
- Manage benefit changes, eligibility updates, plan configuration requests, and overrides
- Review and troubleshoot claims processing issues and client escalations
- Partner with Operations, Clinical, IT, Product, Finance, and Analytics teams to ensure successful client outcomes
- Support renewals, open enrollment periods, and plan design changes
- Conduct testing and quality assurance to validate system configuration and claims adjudication
- Track deliverables and maintain strong client relationships through proactive communication and issue resolution
Required Qualifications
- Bachelor's degree required
- 3+ years of Account Management experience within a PBM environment
- Experience building and maintaining strong internal and external client relationships
- Proven ability to lead cross-functional initiatives and manage multiple priorities
- Strong communication, organizational, and problem-solving skills
- Proficiency with Microsoft Office Suite
Benefits Highlights
- Medical, Dental, and Vision Coverage
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with Company Match
- Life Insurance & AD&D Coverage
- Paid Time Off & Sick Leave
- 9 Paid Holidays plus 2 Floating Holidays
- Parental Leave
Ideal Candidate
- Currently supports or has recently supported a book of PBM clients
- Experienced with benefit setup, plan configuration, and eligibility management
- Comfortable discussing implementations, testing, claims review, and quality assurance
- Strong collaborator with Operations, Clinical, and IT teams
- Client-focused professional with excellent relationship management skills
Interested in this opportunity?
Click Apply Now for immediate consideration, or reach out to our Recruiter, Erin Lewis, with any questions:
Schedule a quick chat: https://calendly.com/el25
Call me: 407-636-5716
Email me:
[email protected]
Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
#LI-EL1
#LI-Hybrid
